Job Profile:
Overseeing current client relationships is essential, requiring diligent attention to account statuses, needs, and opportunities for growth. This role involves maintaining strong communication with clients to ensure satisfaction and retention while identifying upsell or cross-sell prospects. Regularly reviewing account performance, addressing concerns, and coordinating with internal teams to resolve issues are critical tasks. Additionally, tracking contract renewals, updating records, and adhering to company policies and service-level agreements are mandatory duties. Strong interpersonal and organizational skills are necessary to balance priorities and deliver consistent value.
Identify and pursue new business opportunities within the designated accounts to drive growth and expand revenue streams.
Identify and cultivate high-potential prospects to establish and expand a robust pipeline of targeted accounts. Collaborate with cross-functional teams to tailor outreach strategies, ensuring alignment with organizational goals and client needs. Conduct thorough market research to assess industry trends, competitive landscapes, and emerging opportunities. Leverage data-driven insights to refine targeting approaches and optimize conversion rates. Develop compelling value propositions and presentations to effectively communicate the benefits of solutions to prospective clients. Maintain detailed records of interactions, progress, and outcomes to inform future engagement strategies.
Overseeing the entire sales process, from initial prospect identification and nurturing through to final payment collection, is a key responsibility of this role.
Monitor quarterly sales performance to ensure targets are consistently met, providing detailed reports on progress and outcomes to stakeholders.
To foster and maintain strong connections between customers and the company, ensuring alignment with organizational goals and customer satisfaction. This role involves overseeing communication, addressing inquiries, and resolving issues to enhance the overall customer experience. Responsibilities include building trust, identifying opportunities for engagement, and collaborating with internal teams to improve service delivery. The position requires excellent interpersonal skills, a customer-centric approach, and the ability to act as a liaison between the company and its clients.
Work collaboratively with cross-functional teams to consistently fulfill and exceed customer expectations.
Assist clients in overcoming complex business obstacles by integrating our value proposition with their strategic goals.
Requirements
Education: Bachelor’s degree in a relevant field or equivalent practical experience is required. Candidates should possess a strong academic background with a focus on [specific subjects, if applicable]. Advanced degrees or certifications in specialized areas may be advantageous. Continuous learning and staying updated with industry trends are essential for professional growth in this role.
A relevant degree in IT or Business is required.
Experienced professionals with a proven track record in the relevant field are encouraged to apply. The ideal candidate will possess a minimum of three years of hands-on experience within a similar role, demonstrating expertise in key responsibilities and tasks associated with the position. Prior involvement in projects of comparable scope or industry-specific challenges is highly desirable, as it highlights the ability to navigate complex scenarios effectively.
With a proven track record spanning 5 to 10 years, you will bring extensive expertise in the sale of Enterprise IT Products and Services.
Requires a minimum of five to ten years of direct experience in Account Management roles.
Must possess extensive experience with Enterprise IT solutions and a proven track record in sales and account management, specifically within the FSI, Government, and Insurance sectors.
The ideal candidate must possess prior experience in a role where they managed gross profit sales targets of at least USD 1 million.
Candidate Profile:
Professional experience in selling Enterprise IT Products & Services is required.
With a minimum of five to ten years of dedicated experience in Account Management, candidates must demonstrate a proven track record in this field.
Professional experience in East Africa would be considered beneficial.
A demonstrated history of successful sales achievements is essential.
A demonstrated history in account management is essential for this role.
Obtain certifications from original equipment manufacturers (OEMs) such as Oracle, Cisco, Check Point, Fortinet, Net App, Dell EMC, Pure Storage, and others.
Compensation includes a comprehensive benefits package designed to support personal and professional well-being. Eligible employees may receive health, dental, and vision insurance coverage, along with retirement savings plans and generous paid time off. Additional perks may include flexible work arrangements, wellness programs, and professional development opportunities. Paid holidays, parental leave, and employee assistance programs are also provided to ensure a balanced work-life experience.
Provide medical insurance coverage for employees and eligible dependents, ensuring access to healthcare services as outlined in the company’s benefits policy.
Comprehensive coverage is provided for eligible expenses incurred by immediate family members, including spouses, children, parents, and parents-in-law.
Administers and manages pension plans, ensuring compliance with legal and regulatory standards while providing accurate record-keeping and reporting. Collaborates with financial teams to assess plan viability, optimize investment strategies, and mitigate risks associated with long-term obligations. Conducts actuarial valuations, forecasts funding requirements, and communicates results to stakeholders, including plan participants, sponsors, and trustees. Develops and implements policies to enhance plan sustainability, monitors performance metrics, and recommends adjustments to align with organizational and employee needs. Stays informed on evolving pension regulations, industry trends, and economic conditions to inform strategic decision-making. Requires expertise in pension accounting, actuarial science, or finance, with proficiency in relevant software and tools. Strong analytical, communication, and problem-solving skills are essential to navigate complex financial landscapes and foster trust among stakeholders.
We offer a competitive airtime allowance to ensure seamless connectivity for our team members. This benefit includes a monthly allocation of talk time, data, and text messages to support both professional and personal communication needs. Eligibility for this allowance requires active employment status and adherence to company policies regarding usage. Employees are encouraged to utilize this benefit responsibly to maintain productivity and efficient collaboration.
Transport
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 - 10 years
