The primary objective of this position is to fulfill specific duties and responsibilities aimed at achieving the organization’s goals. Key requirements include possessing relevant qualifications and experience, along with the ability to perform essential tasks effectively. Duties involve collaborating with team members, managing projects, and ensuring all operational processes run smoothly. Additionally, the role demands strong communication skills, problem-solving abilities, and adherence to organizational policies and procedures.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term partnerships with designated clients. This position requires engaging with key business stakeholders, discerning client requirements, and acting as the main liaison. Collaboration with customers and cross-functional internal teams will be essential to guarantee the prompt and effective execution of solutions, thereby enhancing customer satisfaction, retention, and overall business expansion.
Oversee key organizational duties, ensuring alignment with strategic goals while managing day-to-day operations efficiently. Develop and implement policies, procedures, and best practices to enhance productivity and compliance with industry regulations. Lead cross-functional teams, fostering collaboration and accountability to achieve performance targets. Monitor progress through performance metrics, identifying areas for improvement and driving continuous enhancement. Prepare comprehensive reports, presentations, and forecasts to inform executive decision-making and stakeholder communication. Liaise with senior leadership to align initiatives with broader business objectives and ensure resource optimization.
We are seeking a skilled professional to oversee client relationships, ensuring their needs are met with exceptional service. The ideal candidate will possess strong interpersonal skills, a proactive approach, and a deep understanding of client retention strategies. Responsibilities include maintaining regular communication, addressing concerns promptly, and fostering long-term partnerships. A bachelor’s degree in business, communications, or a related field is preferred, along with at least two years of experience in client-facing roles. Proficiency in CRM software and excellent problem-solving abilities are required.
Ensure that the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract are fulfilled in accordance with the specified expectations.
Guarantee the prompt renewal of agreements for all contracted personnel.
Ensure all contracted staff at the Client organization utilize their leave in accordance with the terms specified in their contracts.
Oversee the administration and upkeep of an electronic database containing comprehensive records of all contracted staff within your assigned account.
Ensure all employee files under your management are complete with requisite documentation and maintained in active system records through continuous updates.
Establish and manage structured timetables while assigning clear deadlines for performance appraisals to ensure timely evaluation processes.
Regularly assess staff performance to identify areas for improvement, providing ongoing guidance and mentorship to ensure consistently high-quality work.
Leverage authorized authority to manage interactions with third parties on behalf of the Managing Director.
Responsible for overseeing and executing payroll processing tasks, including calculating wages, withholding taxes, and ensuring timely payments to employees. Maintains accurate payroll records, resolves discrepancies, and ensures compliance with federal, state, and local payroll regulations. Collaborates with HR and finance teams to streamline payroll operations, generates detailed reports, and addresses employee inquiries related to compensation. Requires proficiency in payroll software, strong attention to detail, and adherence to strict confidentiality standards.
Ensure comprehensive follow-up is conducted with the relevant authorities, specifically PIN, NSSF, and NAIF, on behalf of all contracted personnel assigned to your oversight.
Maintain a comprehensive electronic database containing all records of contracted staff assigned to your account.
Responsibilities include collaborating seamlessly with HR and Accounts departments to address employee relations matters, manage payroll processes, and resolve any issues pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders, while diligently following up on payment status until resolution.
Notify management of all client recruitment requests and ensure timely filling of vacant positions.
Compile and finalize an updated payroll roster for all employees assigned to the designated accounts by the 15th of each month.
Employee Relations and Welfare personnel are responsible for fostering a positive work environment by addressing employee concerns, resolving conflicts, and ensuring adherence to company policies. They play a key role in promoting workplace well-being, including mental health support, work-life balance initiatives, and compliance with labor regulations. Additionally, they may conduct investigations into grievances, facilitate open communication between staff and management, and contribute to the development of fair and equitable employment practices. Strong interpersonal skills, emotional intelligence, and a thorough understanding of HR policies are essential for this position.
Monthly, the Chair organizes contracted staff meetings at the station, ensuring all relevant discussions are thoroughly documented and subsequently reported to management for review and decision-making.
Handle all staff complaints presented to you in a prompt and professional manner.
Develop and establish comprehensive human resource management policies and procedures to guide organizational practices and ensure compliance with legal and company standards.
Offer expert guidance and strategic recommendations regarding disciplinary measures to ensure adherence to organizational policies and standards.
Foster a safe working environment by enforcing and upholding established safety protocols and procedures.
Professional Rewrite:
Coordinate and arrange all staff meeting schedules as needed.
Address employee concerns and disputes in accordance with established organizational policies and procedures.
We focus on maintaining and strengthening client relationships to ensure long-term satisfaction and loyalty. This role involves addressing client concerns, resolving issues promptly, and identifying opportunities to enhance their experience with our services. Additionally, we analyze client feedback to refine our offerings and collaborate with cross-functional teams to implement improvements. Strong communication and problem-solving skills are essential, along with a proactive approach to anticipating client needs.
Introduce innovative products and services while strengthening current partnerships to drive mutual growth and satisfaction.
Collaborate effectively with technical personnel and internal team members to ensure customer requirements are fulfilled.
Facilitate and engage in debriefing sessions with both internal and external clients to gather insights and feedback.
Skilled professionals in risk management are tasked with identifying, assessing, and mitigating potential threats to an organization’s assets, operations, or objectives. They conduct thorough analyses of risks—whether financial, operational, strategic, or compliance-related—to develop and implement effective mitigation strategies. These experts collaborate with cross-functional teams to ensure adherence to regulatory standards and internal policies while fostering a culture of proactive risk awareness. Their responsibilities include monitoring emerging risks, reporting findings to leadership, and recommending corrective actions to safeguard the organization’s long-term stability and success.
Assess and record potential risks and loss exposures for SLMC and its clients, with particular emphasis on Personal Protective Equipment (PPE) compliance and workplace environment considerations.
Identify, monitor, and mentor staff exhibiting high-risk behaviors or reputational concerns, providing constructive feedback and support to mitigate potential risks. Develop and implement tailored coaching plans to address individual performance and conduct issues, ensuring adherence to organizational standards while fostering a culture of accountability and continuous improvement.
Mitigate potential losses to SLMC and its clients, ensuring asset protection and financial integrity through vigilant oversight and strategic risk management.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering relevant training recommendations as needed.
Performs additional tasks as directed by management on an ongoing basis.
Key metrics will be used to evaluate performance and measure progress toward strategic objectives. These indicators will help assess the effectiveness of actions taken, track productivity levels, and ensure alignment with organizational goals. Regular monitoring of these benchmarks will support data-driven decision-making and continuous improvement initiatives.
Payroll must be submitted no later than the 15th day of each calendar month.
Monthly meetings with staff are documented and maintained on record.
Ensure strict adherence to attendance and leave policies at all times.
The duration required to address and resolve employee complaints serves as a key performance metric for this role. It reflects the efficiency and effectiveness of handling grievances raised by team members. Timely and satisfactory resolution of these issues is essential to maintaining a positive work environment and ensuring employee satisfaction.
Maintained comprehensive documentation of all staff meeting proceedings.
Efficiently addresses and resolves customer complaints to ensure satisfaction and maintain service quality. Investigates issues thoroughly, identifies root causes, and implements appropriate solutions while documenting interactions for future reference. Demonstrates strong problem-solving skills and empathy to foster positive customer experiences and uphold the company’s reputation.
Drives business expansion and fosters innovation through strategic initiatives and creative solutions.
Ensuring adherence to regulatory standards and mitigating potential risks are central to this role. You will be responsible for developing, implementing, and overseeing compliance programs, policies, and procedures to ensure organizational alignment with legal and industry requirements. Regular risk assessments will be conducted to identify vulnerabilities, while mitigation strategies will be designed and executed to minimize exposure. Additionally, you will monitor regulatory changes, assess their impact on operations, and coordinate with relevant stakeholders to implement necessary adjustments. Strong analytical skills, attention to detail, and the ability to interpret complex regulations are essential for success in this position.
Monthly payslips are issued to staff members for processing.
Requirements
A Bachelor’s degree in Business Administration or a related field with a specialization in Human Resources, or an equivalent Business-related diploma, coupled with at least two years of experience in a leadership position, is required.
Skilled in designing and implementing client-centric solutions tailored to customer requirements and preferences.
Proven ability to listen attentively, negotiate effectively, and deliver compelling presentations.
Demonstrates a strong capacity to oversee several projects concurrently while maintaining meticulous focus on accuracy and precision.
Proficient in both verbal and written communication with a high level of clarity and effectiveness.
Please submit your CV via email to talentsourcing@sheerlogicltd.com by June 10, 2026, and ensure the job title is included in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
