Job Summary
Rivet Software & Systems LTD seeks a proactive and dependable Onsite Technician to enhance our expanding team. This role encompasses providing onsite technical support, performing system installations and maintenance, diagnosing and resolving technical issues, and delivering assistance to customers regarding our software and hardware solutions.
Oversee and execute a comprehensive range of critical duties, including strategic planning, project management oversight, and cross-functional team leadership to ensure organizational objectives are met efficiently and effectively. Provide guidance and mentorship to junior staff, fostering professional development and a high-performance culture. Collaborate closely with senior leadership to align departmental goals with broader company strategies, ensuring seamless integration and execution. Monitor and analyze key performance indicators to identify trends, opportunities, and areas for improvement. Maintain compliance with industry regulations and internal policies while driving innovation and continuous process optimization. Additionally, serve as a primary liaison for stakeholders, ensuring clear communication and alignment of expectations across all levels of the organization.
Deliver onsite technical assistance and resolve system issues through comprehensive troubleshooting methods.
Install, deploy, configure, and ensure the ongoing functionality of both software and hardware systems.
Provides assistance to clients in configuring systems and resolving user-related inquiries.
Diagnose and remediate technical issues swiftly and effectively.
Perform regular maintenance and system inspections to ensure optimal functionality and reliability at all times.
Provide user training and support on system operations as required.
Prepare technical documentation and progress reports, ensuring accuracy and clarity in conveying complex information. This role involves compiling and disseminating updates to stakeholders, summarizing findings, and maintaining organized records of project developments. Strong attention to detail and proficiency in technical writing are essential for effectively communicating intricate technical concepts to diverse audiences.
Deliver outstanding customer service while maintaining clear and professional communication with clients.
* Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
* Proficiency in Python, Java, or C++ with at least 5 years of hands-on development experience.
* Minimum 3 years of expertise in building scalable software systems, including distributed systems or microservices.
* Strong understanding of algorithms and data structures for efficient problem-solving.
* Experience with cloud platforms such as AWS, Azure, or GCP, including deployment and management.
* Familiarity with CI/CD pipelines, version control systems (e.g., Git), and Agile methodologies.
* Excellent communication skills to collaborate with cross-functional teams and stakeholders.
* Ability to design, develop, and maintain high-quality, maintainable code while adhering to best practices.
* Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
* Knowledge of databases (SQL and NoSQL) and serverless architectures is a plus.
* Commitment to writing clean, efficient, and well-documented code.
A Bachelor’s Degree or Diploma in Information Technology, Computer Science, Business Information Technology, or a comparable discipline is required.
A fundamental comprehension of computer systems, networking principles, and software maintenance is essential.
Proficiency in verbal and written communication, along with strong interpersonal abilities, is essential for fostering collaborative relationships and ensuring clarity in interactions. These competencies facilitate effective teamwork, enable clear instruction dissemination, and support the development of positive professional connections.
Capable of operating with a high degree of autonomy and limited oversight, ensuring efficient task execution while maintaining accountability for outcomes.
Exceptional analytical abilities and inventive thinking to address challenges effectively.
Having prior experience in technical support or on-site fieldwork would be particularly beneficial.
Benefits include additional perks such as flexible work arrangements, professional development opportunities, wellness programs, and competitive compensation beyond the core salary. These advantages may also encompass performance bonuses, remote work options, and access to cutting-edge resources designed to enhance both personal and career growth. Employees could enjoy exclusive discounts, subsidized transportation, or contributions towards health savings accounts, further supporting financial well-being and job satisfaction.
Possesses practical experience implementing or utilizing Enterprise Resource Planning (ERP) or Point of Sale (POS) systems effectively.
Capable of undertaking travel for onsite assistance when required.
What We Offer
Seize the chance to contribute to the expansion of a dynamic technology enterprise.
Field experiences in real-world settings is essential for gaining hands-on skills and practical insights.
We provide numerous avenues for professional development and advancement to cultivate long-term success. These opportunities empower employees to enhance their skills, assume greater responsibilities, and achieve their career aspirations through structured training, mentorship programs, and internal mobility options.
We foster a collaborative and encouraging atmosphere that prioritizes teamwork, mutual respect, and open communication among all team members. This environment is designed to empower employees, enhance productivity, and promote professional growth through constructive feedback and shared successes. By cultivating a culture of support, we ensure that individuals feel valued, motivated, and equipped to achieve both personal and organizational objectives.
Due to expiration or closure of this position, submissions are no longer being accepted.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
Experience Required
0 - 1 years
