Oversee and execute core duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Develop and implement policies, procedures, and performance metrics to enhance efficiency and productivity. Collaborate with cross-functional teams to align departmental objectives with broader company goals. Monitor workflows, assess progress, and provide actionable feedback to ensure continuous improvement. Foster a culture of accountability, innovation, and professional development among staff. Manage budgets, resources, and stakeholder relationships to optimize outcomes and mitigate risks. Ensure compliance with industry regulations and company standards while upholding ethical practices.
Develops contributions for the Employee Relations and Wellness HR Strategy specific to the designated HR area.
Implements the Group HR policies, procedures, and processes pertinent to their specific HR domain, as outlined in the Policy Execution Matrix, while offering staff and line management expert guidance on related issues.
Provide strategic guidance on intricate employee-related issues, such as disciplinary actions, grievances, investigations, and conflict resolution, ensuring the organization remains protected from potential legal and reputational harm.
In collaboration with the Forensic Department and other relevant departments, as well as line management and staff, conduct or oversee investigations into disciplinary and grievance matters involving staff, ensuring their thorough examination and final resolution.
Oversee staff separation processes and communications while ensuring adherence to internal policies and applicable statutory requirements.
Internally, oversee lawsuits brought against the Bank by former employees, coordinating with the internal legal team to obtain specialized legal guidance, assembling relevant case documentation and evidence, and reaching out to witnesses to validate the institution’s legal stance.
Manages and cultivates relationships with both internal and external customers, stakeholders, and suppliers pertinent to the HR function, including Heads of HR Departments, survey consultants, trade unions and committees, medical and wellness providers, industry associations (such as the Kenya Bankers Association and Federation of Kenya Employers), legal counsel, functional directors, department heads, branch managers, staff, and line managers.
Prepare comprehensive management documents, including reports, recommendations, opinions, briefs, presentations, proposals, and meeting minutes pertinent to the assigned HR domain.
Offers administrative assistance to operational and personnel committees, programs, projects, or discussion platforms pertinent to the assigned HR domain, including Disciplinary and Grievance Handling Committees, Job Description Document Appeals Committees, Union-Management Meetings, Staff Visits, and Engagement Forums.
Maintain precise and coherent data, records, and statistical information pertinent to the designated HR domain.
Minimum qualifications for this position include a bachelor’s degree in a relevant field, along with at least three years of professional experience in a related industry. Candidates must demonstrate strong analytical skills, proficiency in industry-standard software, and the ability to work independently as well as collaboratively in a team environment. Excellent communication skills, both written and verbal, are essential, along with a commitment to meeting deadlines and maintaining high standards of accuracy. Familiarity with project management methodologies and prior leadership experience are considered advantageous.
A recognized university degree at the bachelor’s level is mandatory.
A recognized professional HR qualification is essential, encompassing qualifications such as a Certificate, Diploma, Higher Diploma, or Postgraduate Diploma in Human Resources—whether in a general or specialized field.
A Master’s Degree in Human Resource Management or a related business discipline is strongly preferred.
With at least seven years of progressively responsible experience in Human Resources or a comparable discipline, the ideal candidate will bring a strong background in the field.
Applicants are required to exhibit substantial, practical expertise in all the following essential domains:
Demonstrated experience in performance management for a minimum of two years is required.
Employee Relations & Labor Relations (Minimum 4 years of experience)
Handling disciplinary and grievance matters requires a minimum of four years of relevant experience.
Minimum of four years of experience in Labour Law is required.
Experienced in People Risk Management with a minimum of two years of relevant expertise, you bring a keen understanding of mitigating workforce-related risks to ensure organizational stability. Your background equips you with the ability to identify, assess, and address potential threats to employee well-being, compliance, and operational continuity. Leveraging your analytical skills, you proactively develop strategies to foster a secure and compliant work environment while aligning with industry best practices.
Seasoned professionals with a minimum of three years of demonstrated experience in people management are encouraged to apply.
Seasoned professionals with a minimum of four years of dedicated experience in relationship management are sought for this opportunity.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
7 years
