To deliver pre-sales technical support to clients alongside sales, bid, and commercial teams, this role involves analyzing client requirements and developing comprehensive, optimized technical and commercial solutions. Accountability includes validating technical, capacity, and inventory feasibility to ensure alignment with service level agreements, project timelines, and budget constraints.
As part of the organizational structure, this role falls under the direct supervision of the Capacity Planning Manager, ensuring alignment with strategic objectives and operational efficiency.
Oversee and execute a range of critical tasks and obligations, ensuring alignment with organizational objectives and operational standards. Provide leadership and direction to team members, fostering collaboration and accountability to achieve departmental goals. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance. Monitor progress through regular assessments, identifying opportunities for improvement and implementing corrective measures as necessary. Maintain open communication channels with stakeholders to ensure transparency and alignment on project milestones and deliverables. Uphold compliance with company policies, industry regulations, and best practices to mitigate risks and ensure operational integrity.
Deliver expert technical guidance throughout the pre-sales phase to assist the sales and provisioning teams in effectively executing their responsibilities.
Develop technical solutions and prepare comprehensive documentation for both internal use and client-facing applications.
Assess potential challenges, including issues with solutions, contractual obstacles, and other concerns, then develop and implement effective mitigation strategies to address them proactively.
Craft comprehensive technical documentation covering product descriptions, architectures, and functionality specifications.
Develop, execute, and integrate standards and methodologies to facilitate systematic planning and design of solutions, ensuring alignment with organizational objectives and best practices.
Collaborate on the conception and execution of innovative product initiatives, contributing to the full development lifecycle from ideation through to market introduction.
Collaborate closely with internal stakeholders to develop tailored solutions that strengthen technical capabilities, optimize fulfillment processes, assure quality standards, and streamline billing operations.
Enhance the effectiveness and speed of solution development processes to optimize overall productivity and deliver high-quality outcomes.
Prepare ad hoc reports as required to support data-driven decision-making processes.
Provide support in the generation of technical drawings and associated documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and compliance with organizational standards. Perform regular reviews to verify the completeness, correctness, and consistency of stored data while addressing any discrepancies promptly. Provide support in implementing and updating database systems to enhance efficiency and security. Collaborate with team members to resolve data-related issues and maintain the overall reliability of the database infrastructure.
Leverage OSS/BSS systems to maintain and verify data accuracy and consistency rigorously.
Minimum qualifications include a high school diploma or GED, along with at least three years of relevant work experience. Proficiency in Microsoft Office Suite, particularly Excel, is required, as is strong organizational and communication skills. The ability to manage multiple priorities in a fast-paced environment is essential, as is attention to detail and a commitment to accuracy.
A minimum of a bachelor’s degree in a relevant discipline, or an equivalent qualification, is required.
Proven experience and demonstrated skills are required for this role. Candidates must possess a minimum of three years in a related field, along with proficiency in key technical tools and methodologies. Strong analytical abilities and problem-solving skills are essential, as well as the capacity to work effectively within a collaborative team environment. Exceptional communication skills, both written and verbal, are also necessary to succeed in this position.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent role, candidates must demonstrate a proven track record in designing and implementing complex telecom solutions.
Proficiency in service delivery, sales support, network infrastructure, and operations support, or related disciplines, is essential.
Intermediate-level expertise in Transmission technologies, including DWDM, OTN, and SDH, is required, along with a solid understanding of IP networking fundamentals such as peering, IP Transit, and Layer 2/3 services. Proficiency in Fiber, Colocation, and Subsea network architectures is also expected.
Proficiency with Geographic Information Systems (GIS) platforms is essential, along with extensive hands-on experience in their practical application.
Proficiency in the entire product and technology development lifecycle—spanning technical product development, fulfillment processes, assurance protocols, and billing methodologies—is required.
Demonstrates exceptional proficiency in formulating solution alternatives to comprehensively assess all potential impacts and associated costs tied to the recommended approach.
Skilled in conveying complex ideas clearly and persuasively through both written and spoken communication, as demonstrated by a proven track record of achievements and professional experience.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to enhance productivity and streamline workflow processes.
Demonstrates exceptional communication and presentation abilities, adept at distilling complex information into clear, concise summaries tailored for diverse organizational audiences while ensuring key project details are effectively conveyed.
Capable of effectively juggling competing priorities while providing clear direction and resolving issues efficiently in a dynamic, high-pressure setting.
Available to accommodate flexible scheduling to support client needs beyond standard business hours.
With a focus on prior expertise and key competencies, candidates should possess a proven track record in [specific field or industry]. Ideal applicants will demonstrate proficiency in [relevant skill or tool], along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential for collaborating effectively with cross-functional teams. Additionally, familiarity with [specific software, methodology, or industry standard] is highly advantageous. A minimum of [X years] of relevant experience is required, and the ability to work independently while managing multiple priorities is crucial.
Skilled professionals with expertise in network engineering, particularly in the design and planning of Transmission or IP networks, are sought after. Candidates should possess substantial experience in these specialized areas to be considered for this role.
Accomplished history in architecting and implementing intricate solutions with demonstrated success.
Proficiency in comprehending the competitive environment, particularly concerning product and service portfolios within the connectivity solutions sector, is required.
Attributes
Dedicated to fostering strong client relationships, this role emphasizes collaboration and communication to ensure client satisfaction and long-term partnerships.
With unwavering integrity and a steadfast commitment to ethical behavior, we seek individuals who uphold honesty as a core principle in all professional interactions.
Seeking a dynamic, highly motivated, and adaptable professional who thrives in diverse environments and embraces change with enthusiasm. The ideal candidate demonstrates unwavering dedication, a strong sense of commitment, and the ability to pivot seamlessly as needs evolve. Flexibility, resilience, and a proactive mindset are essential to excel in this role.
Striving for personnel excellence, maintaining meticulous accuracy, and demonstrating keen attention to detail are essential qualities for this role.
Achieve results through collaborative efforts, teamwork, and strategic partnerships.
Proficient in analyzing complex information and synthesizing data collected from diverse sources to derive meaningful insights and actionable conclusions.
Skilled in articulating ideas clearly in English, with a strong ability to engage and interact effectively with diverse individuals.
Proven expertise in network diagnostics ensures rapid identification and resolution of connectivity issues.
Qualifications
BA/BSc/HND
Experience Required
8 years
