Title and Summary
Cardholder Services serves as a vital component within the Consumer Products & Processing business, providing top-tier benefits to its clients. Operating with a dual focus—strengthening the Core value proposition while simultaneously boosting services revenue—this program is both dynamic and highly impactful. By leveraging extensive product knowledge and superior partner management capabilities, the team ensures the delivery of industry-leading customer experiences.
In this position, you will spearhead the design, refinement, and implementation of Airport benefits initiatives, such as the newly launched Mastercard Collection fast-track lanes and Taste of Priceless venues. Your responsibilities will include overseeing strategic partnerships, securing innovative collaborations, and guaranteeing flawless coordination among product, service, and operational divisions. Additionally, you will be instrumental in maintaining Mastercard’s competitive edge within the Travel sector by ensuring pricing uniformity and distinctive value propositions.
Responsibilities include managing project timelines, coordinating team efforts, and ensuring deliverables are met within specified deadlines. Additionally, the role entails conducting regular progress reviews, addressing any obstacles that may impede workflow, and maintaining clear communication with stakeholders. Collaboration with cross-functional departments is essential to align goals and optimize resource allocation. The position also requires monitoring budgets, tracking expenses, and providing accurate financial reports to senior leadership. Furthermore, it involves identifying process improvements, implementing best practices, and fostering a culture of accountability and continuous development.
Card Benefits Strategy & Development: Collaborate with pertinent product teams to conceptualize and implement benefits that elevate customer value while aligning with the overarching global Airport strategy.
Revenue Growth: Uncover and capitalize on strategic avenues to enhance the monetization of Airport benefits.
As the main liaison for key strategic partners, you will negotiate and finalize agreements, conduct quarterly business reviews, and track performance against service level agreements (SLAs) to ensure alignment and accountability.
Ensure cohesive alignment of benefit initiatives by coordinating them across card product teams, embedding them within platform roadmaps, and establishing proper operational enablers for seamless execution.
To facilitate a successful market entry, the role involves equipping Commercialization teams, B2B Marketing, and other pertinent departments with essential tools, training, and strategic insights, thereby enhancing their ability to drive sales and boost brand visibility.
Performance and Reporting involves monitoring product KPIs, evaluating partner performance, and calculating ROI to guide strategic decisions and drive ongoing enhancements.
Demonstrated leadership in directing a high-performing team, fostering an environment of continuous improvement through timely feedback, personalized coaching, and targeted career development initiatives for each team member.
Experienced professional sought to leverage a proven track record in delivering impactful results within a dynamic environment. Seeking an individual capable of demonstrating expertise in [specific field or industry, if applicable] while maintaining a commitment to excellence and adaptability. Responsible for overseeing key projects, collaborating across teams, and ensuring alignment with organizational objectives. Proficiency in [relevant skills, tools, or methodologies] required, along with the ability to analyze complex challenges and implement strategic solutions. Strong communication skills essential for engaging stakeholders and driving project success.
With a minimum of eight years of expertise in product management, strategic partnerships, or comparable positions within the payments, financial services, or travel loyalty sectors, candidates should demonstrate a proven track record in these domains.
Demonstrated expertise in cultivating and overseeing strategic partnerships of significant value while consistently driving tangible business outcomes.
Proficiency in commercial strategy development, coupled with a proven track record in revenue optimization, data-driven analytics, and the ability to leverage insights for prompt, informed decision-making.
Demonstrated proficiency in both verbal and presentation communication, coupled with a strong background in stakeholder management, particularly within global, matrixed organizational structures.
Strategically navigate and oversee multiple high-priority initiatives concurrently within dynamic, high-pressure settings.
Corporate Security Responsibility entails safeguarding organizational assets, including physical and digital infrastructure, against potential threats and vulnerabilities. This role requires a comprehensive understanding of risk management principles, adherence to compliance standards, and the implementation of robust security protocols. Key responsibilities involve developing and enforcing security policies, conducting thorough risk assessments, and leading incident response efforts to mitigate breaches or disruptions. Additionally, the position demands collaboration with cross-functional teams to ensure alignment with broader business objectives while maintaining vigilance against evolving security challenges.
To ensure the protection of Mastercard’s assets, information, and networks, every individual employed by or representing the company must uphold information security standards and fulfill the following responsibilities:
Adhere to Mastercard’s established security policies and procedures at all times to ensure compliance and safeguard sensitive information.
Maintain the strict confidentiality and integrity of the information accessed.
Report any suspected violations or breaches of information security immediately. Ensure all potential security incidents are documented and escalated to the appropriate authorities without delay for prompt investigation and resolution.
All mandatory periodic security trainings must be completed in alignment with Mastercard’s established guidelines.
Qualifications
BA/BSc/HND
Experience Required
8 years
