Develops and executes strategies to achieve organizational objectives while overseeing daily operations to ensure efficiency and alignment with company goals. Collaborates with leadership teams to drive innovation, enhance productivity, and foster a culture of continuous improvement. Maintains accountability for financial performance, resource allocation, and risk management while ensuring compliance with regulatory standards and internal policies. Leads cross-functional initiatives, mentors high-performing teams, and cultivates talent to support long-term growth. Acts as a liaison between executives, employees, and stakeholders to facilitate transparent communication and decision-making.
The role involves designing and maintaining network and computer systems, providing technical support to business users, installing and configuring systems, and resolving issues within network technologies.
Oversee and execute essential duties to ensure seamless and efficient operations, including managing daily tasks and coordinating with cross-functional teams to align with organizational objectives. Develop and implement strategic initiatives to enhance productivity and drive growth, while maintaining rigorous compliance with established policies and procedures. Collaborate closely with leadership and stakeholders to identify opportunities for improvement and deliver actionable solutions that support long-term success. Additionally, monitor performance metrics to assess progress, provide timely feedback, and foster a culture of accountability and continuous development. Ensure all activities adhere to regulatory standards and industry best practices, prioritizing quality, integrity, and innovation in every endeavor.
Maintain 100% network availability (24/7) by implementing industry best practices and fostering effective collaboration with technical teams, business units, and external partners.
Install and deploy software and hardware solutions while ensuring proper configuration to optimize performance and functionality.
Ensure the continuous functionality and security of hardware and software systems by performing regular maintenance, resolving technical issues, and implementing timely updates to mitigate risks such as downtime or zero-day vulnerabilities.
Diagnose and remediate system failures and outages promptly by performing thorough troubleshooting and issue resolution.
Enhance existing systems by deploying the latest releases and updated models to ensure optimal performance and compatibility.
Oversee the continuous availability of the internet connection and administer mail servers to facilitate seamless email communication, including both sending and receiving functions. Additionally, maintain and optimize file servers to ensure secure and efficient data storage and management.
Monitor system performance and produce comprehensive reports on a regular basis.
Ensure system integrity by preventing breaches and viruses while implementing comprehensive risk mitigation strategies, which encompass backup protocols, data protection measures, user security policies, and identity management safeguards.
Design and implement comprehensive backup and recovery strategies to ensure data integrity and minimize downtime in the event of system failures or data loss incidents.
Oversee the asset inventory for the data center to ensure accuracy and completeness at all times.
Oversee the administration and operation of network servers and technological infrastructure to ensure optimal performance and reliability.
Monitor performance and maintain systems according to requirements.
Engage in the planning, configuration, deployment, and validation of business continuity and disaster recovery systems for the bank.
Assist in the establishment and oversight of service level agreements with external service providers or vendors during the onboarding process.
Provide technical services and support for WAN and LAN connectivity, routers, firewalls, security, internal systems, cloud and network infrastructure.
Provide expertise in Microsoft technologies, specifically Windows Server and SQL, to ensure optimal system performance and reliability.
Provide expertise in virtualization solutions such as VMware and Microsoft technologies.
Facilitate and maintain remote access solutions to ensure seamless connectivity and operational efficiency for users across diverse locations.
Perform remote oversight and administration of system alerts and notifications to ensure timely identification and response to potential issues.
Conduct comprehensive network evaluations and security reviews to ensure system integrity and compliance with established protocols.
We are tasked with designing and deploying comprehensive network security measures, such as constructing firewalls, setting up IPsec VPNs, and deploying cryptographic solutions, while also establishing robust IT security policies, procedures, and standards for the bank.
Assess hardware, software, and peripheral equipment compatibility and performance within LAN, WAN, and MAN infrastructures to support procurement decisions.
Proactively identify potential communication and network disruptions and introduce proactive safeguards to mitigate risks.
Conduct thorough assessments, evaluations, and ongoing surveillance of network infrastructure to verify and sustain peak operational efficiency.
Implement and maintain robust security measures, including stringent access controls, regular system backups, and effective firewall configurations, to safeguard organizational assets and data integrity.
Engage with external suppliers and support organizations to ensure continuous support and maintenance of both hardware and software systems.
Ensure that all invoices are processed promptly and accurately to maintain efficient financial operations.
Monitor systems on a daily basis and promptly address any security or usability issues that arise.
Oversee the management, administration, and continuous monitoring of Proof point solutions along with storage infrastructure to ensure optimal performance and security.
Oversee and document the operational status and efficiency of replication services connecting the primary data center (DC) and the disaster recovery (DR) site.
Oversee and sustain disaster recovery (DR) systems, while coordinating the configuration and functionality of both primary (DC) and secondary (DR) servers to ensure seamless operational continuity.
Execute system upgrades and implement essential fixes and patches for infrastructure components as required.
Assist in executing system solutions and managing projects to achieve business, operational, and compliance objectives.
Conduct follow-ups on audit findings, develop and recommend corrective actions, and oversee the effective implementation and resolution of identified issues or mitigation strategies.
All policies and guidelines must be executed in strict accordance with audit recommendations and established requirements to ensure compliance and operational integrity.
Ensure adherence to all applicable bank and regulatory mandates throughout the execution of associated services.
Promptly notify the Head of IT Applications of any inconsistencies or anomalies encountered.
Conduct periodic Risk Control Self-Assessments to ensure comprehensive evaluation of the unit’s risk management practices.
Key Relationships
The role reports directly to the executive leadership team, with oversight responsibilities extending to department heads and team leads. This position provides strategic guidance and ensures alignment of team objectives with organizational goals, while also monitoring performance metrics and fostering a high-performance culture. The incumbent will oversee cross-functional initiatives, resolve escalated issues, and champion process improvements to drive operational excellence. Additionally, they will mentor emerging leaders, facilitate talent development, and maintain accountability for results across all reporting lines.
None
As a key member of our team, this role involves serving customers by addressing inquiries, resolving issues, and ensuring a seamless experience. The ideal candidate will have a strong background in customer service, exceptional communication skills, and the ability to handle high-pressure situations with professionalism. Responsibilities include providing product or service information, processing orders or requests, and escalating complex issues to appropriate departments when necessary. Proficiency in CRM systems, strong problem-solving abilities, and a commitment to maintaining a positive customer relationship are essential. The position requires a proactive approach and a dedication to delivering outstanding service at every interaction.
All departments within the bank are required to adhere to established policies and procedures to ensure operational efficiency, regulatory compliance, and customer satisfaction. Employees must collaborate effectively across teams, maintain high levels of professionalism, and uphold the institution’s commitment to integrity and excellence. Each department plays a critical role in delivering seamless financial services while supporting the bank’s strategic objectives and fostering a culture of accountability and continuous improvement. Strong communication skills, adaptability to evolving industry standards, and a dedication to ethical practices are essential for success in this collaborative environment.
A bachelor’s degree in a relevant field is required, along with a minimum of five years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, as is a solid understanding of key principles and best practices. Strong analytical and problem-solving skills are necessary to effectively address challenges, while excellent communication abilities are crucial for collaboration and stakeholder engagement. Familiarity with applicable regulations and compliance standards is also required to ensure adherence to legal and ethical guidelines.
A Bachelor’s degree in Computer Science or a closely related IT discipline is required.
Certifications Required: Relevant industry certifications pertinent to the position, such as PMP, CISSP, or CPA, depending on the role’s specifications, are mandatory. Candidates must possess valid certifications that demonstrate expertise and compliance with professional standards in their field.
Earned an Advanced Diploma in Telecommunication/Electronics Engineering from a recognized institution.
Cisco Certified Network Professional (CCNP) certification is required.
A minimum CCNA certification or equivalent practical experience is required.
With a proven track record and requisite expertise, candidates must demonstrate proficiency in relevant tools, techniques, and methodologies pertinent to the role. Essential skills include strong analytical abilities, effective communication, and meticulous attention to detail, enabling the execution of complex tasks with precision. Additionally, familiarity with industry-specific software, collaborative platforms, and data management systems is highly valued. The ideal candidate will possess a blend of technical acumen and interpersonal skills, ensuring seamless integration into dynamic team environments while delivering measurable results.
A minimum of three years of hands-on experience in a Network Administrator capacity or an equivalent position is required.
Proficiency in system security protocols and data backup and recovery procedures is required.
Proven expertise in working across diverse operating systems and software platforms is essential.
Resourcefulness and a proven ability to solve complex problems efficiently are essential qualities for this role.
A track record of effective interpersonal and written communication is essential.
Familiarity with CIS standards is an essential requirement for this position.
Proficient verbal and written communication skills in English are required.
Demonstrates unwavering integrity, maintains a constructive outlook, and consistently exhibits helpfulness, strong dedication, and high professional competence with intrinsic motivation.
Experienced candidates must have a background in System Administration or an equivalent position.
Proficiency in intrusion detection systems and expertise in data backup and recovery procedures are required.
Proficient knowledge of diverse operating systems and platforms is essential.
Exceptional writing proficiency is essential, with a demonstrated capability to craft clear, concise, and well-structured reports efficiently.
Proficiency in business concepts, tools, and processes is essential to support informed and effective decision-making.
Effective communication and the ability to build strong interpersonal relationships are essential.
Experienced in identifying and resolving technical issues efficiently, with a proven ability to implement changes smoothly and systematically. Demonstrates exceptional analytical thinking and adaptability in managing system modifications.
Proven ability to manage issues effectively and resolve problems efficiently.
Candidates must possess solid expertise in strategic planning, exceptional problem-solving abilities, and outstanding communication skills to excel in this role. Proficiency in data analysis and project management is essential, along with the capacity to collaborate effectively across teams. A commitment to continuous learning and adaptability to evolving industry trends is highly valued. The ideal applicant should demonstrate a results-driven mindset and the capability to manage multiple priorities efficiently.
Technical Competencies
As a candidate, you will possess a robust proficiency in technical skills essential for the role. You should demonstrate expertise in key areas, including software development, systems analysis, and data management. Familiarity with programming languages such as Python, Java, or C++ is required, along with experience in database administration and network infrastructure. Additionally, you must have a strong understanding of cybersecurity principles and cloud computing technologies. Problem-solving abilities and a commitment to continuous learning are also critical.
Seeking professionals with hands-on exposure to networking hardware platforms including Fortinet, Huawei, and Cisco appliances.
Proficient in Microsoft Windows Server, Unix/Linux, and AIX operating systems, with extensive hands-on experience and deep technical expertise.
Possesses a comprehensive grasp of IT business requirements and their strategic implications. Demonstrates the ability to interpret and align technological solutions with organizational objectives. Exhibits strong analytical skills to assess how IT initiatives support broader business goals.
Demonstrates a commitment to staying informed about technological advancements and industry trends.
Demonstrates a dedication to ongoing professional growth and advancement through Continuing Professional Development (CPD).
Demonstrates strong interpersonal competencies, including effective communication, active listening, and conflict resolution skills. Builds collaborative relationships across diverse teams, fostering a positive and inclusive work environment. Adapts communication style to suit different audiences, ensuring clarity and mutual understanding. Manages interpersonal dynamics with diplomacy, addressing challenges constructively and promoting team cohesion.
A results-driven professional with a keen ability to recognize and leverage business opportunities to drive growth and success.
Develops and cultivates professional connections while fostering enduring partnerships.
Capable of leading and motivating teams to drive successful outcomes and meet objectives through clear direction and collaborative efforts.
Experienced professionals who thrive in high-pressure environments, demonstrating relentless dedication to delivering results despite challenging conditions, are encouraged to apply.
Skilled in fostering positive interactions and collaborating effectively within varied social environments and team dynamics.
Maintains stringent professionalism, ethical integrity, and mutual respect in all interactions.
Demonstrates strong leadership and management competencies, overseeing team performance, driving operational excellence, and fostering a collaborative work environment. Exhibits strategic decision-making, delegation skills, and the ability to inspire and motivate teams toward achieving organizational goals. Ensures clear communication, accountability, and continuous improvement across all levels of the organization.
Demonstrated ability to shape decisions across multiple organizational tiers.
Demonstrates strong communication skills, both verbally and in writing.
Qualifications
BA/BSc/HND
Experience Required
3 years
