We are seeking a highly motivated professional to join our team in a pivotal capacity. The ideal candidate will possess a minimum of five years of relevant experience, along with a proven track record of delivering measurable results in a dynamic environment. Key responsibilities include overseeing day-to-day operations, implementing strategic initiatives, and fostering cross-functional collaboration to drive organizational success. Proficiency in industry-standard tools and methodologies is required, along with strong analytical and problem-solving capabilities. Excellent communication skills are essential to liaise effectively with stakeholders at all levels. The successful applicant will demonstrate adaptability, leadership, and a commitment to continuous improvement.
To enhance the performance of Merck clients, this role involves overseeing daily, weekly, and monthly activities while executing planned initiatives to fulfill customer needs and achieve agreed-upon KPIs. Additionally, it ensures we remain the provider of choice for our clients by fostering leadership, motivating teams, and prioritizing workforce training and development—creating an exceptional workplace at DHL. The position also entails supervising safe and efficient operations, adhering to established guidelines to deliver defined outcomes for both the site and customers.
This position encompasses a comprehensive array of key duties and responsibilities.
To mitigate or eliminate health and safety risks, implement targeted actions and initiatives.
The team must adhere to established Safety Standards and all applicable guidelines to ensure compliance and mitigate risks effectively.
Develop and execute a Behavioral Based Safety (BBS) program on a daily basis to ensure adherence to specified behaviors and processes.
Investigate and document workplace incidents while addressing or escalating any violations of safety regulations and established procedures.
Ensure adherence to established processes by maintaining compliance with all applicable regulatory and local legal requirements. Promptly escalate potential risks, near misses, breakdowns, and accidents to your direct supervisors for immediate review and action.
Ensure frontline employees are fully informed about all pertinent DPDHL policies while consistently overseeing their adherence and application.
To safeguard the site premises, implement all necessary security measures to ensure the protection of personnel, DSC assets, and customer products within the designated area.
Comply with the DSC 6-Step security framework rigorously.
Conduct thorough assessments of all pertinent security risks and develop effective mitigation strategies, escalating proposed solutions to your line manager for approval when required.
Oversee the development and enforcement of current processes, work instructions, standard operating procedures, and related documentation to ensure the achievement of established outputs.
Regularly enhance existing procedures to optimize efficiency and effectiveness in achieving established goals.
Regularly revise the operational training matrix or plan as needed to ensure alignment with evolving requirements.
Implement the Corrective and Preventive Action (CAPA) process, focusing specifically on critical nonconformities, by establishing and executing defined actions to mitigate recurrence and reduce the expenses associated with poor quality.
Collaborate with suppliers to ensure alignment with business needs, evaluate their performance consistently, and—when required—recommend enhancements to the line manager before executing the agreed-upon improvement initiatives.
Ensure compliance with all customer requirements as outlined in the DPDHL policy framework.
Engage in customer, regulatory, and internal operational audits as needed, collaborating with the team to execute the agreed-upon action plan effectively.
Respond to customer inquiries or escalate issues promptly, adhering to established protocols, and propose effective solutions to resolve concerns.
Management will facilitate ongoing enhancement initiatives to drive continuous improvement across operations.
To facilitate ongoing enhancements, propose targeted local modifications that impact your work or team to your line manager, thereby contributing to continuous improvement efforts.
Assist management by facilitating resource planning and oversight, including the implementation of established processes to evaluate performance, track absences and sick leave, and resolve issues in accordance with defined guidelines.
Process forecasted volumes through the RPM system, ensuring alignment with the resource plan while promptly addressing escalated issues in accordance with established guidelines to guarantee sufficient resources are available to meet projected demand.
Identify any deficiencies in training and qualification, bringing them to the attention of appropriate personnel, and facilitate the onboarding process by delivering both induction and technical training sessions for the team.
Engages in routine operational evaluations and facilitates team briefings through Performance Dialogue boards and scheduled meetings to ensure alignment and communication.
Relays precise operational goals with clarity and consistency.
Each day, you will execute assigned responsibilities under management’s directives, delegate tasks to team members, track their progress, and provide assistance to ensure optimal performance.
Establish structured feedback mechanisms—such as Performance Dialogue boards, daily briefing sessions, and the Entrepreneurial Operating System (EOS)—to foster employee engagement in the ongoing enhancement and growth of the site.
Oversee infrastructure utilization and ensure compliance with established safety and operational standards through routine inspections of working conditions.
Monitor monthly budget allocations within your designated area to ensure precise tracking of expenditures against planned financial resources.
The role involves assisting with recruitment initiatives, conducting performance appraisals, and managing disciplinary actions or exit procedures, while offering informed recommendations throughout each process.
Perform performance evaluations and provide coaching to all direct reports, subsequently submitting performance ratings for management review.
Executes assigned site plans within the designated operational area to ensure compliance with established guidelines and project specifications.
Track performance of personnel, machinery, and workflows while identifying opportunities to enhance operational efficiency and effectiveness.
Develops and executes efficient reporting mechanisms to promptly identify and address underperformance, implementing necessary corrective measures to ensure sustained improvement.
Reports operational outcomes to relevant stakeholders, ensuring transparency and alignment with organizational objectives. Delivers clear, concise updates on performance metrics, trends, and key insights to support data-driven decision-making at all levels. Facilitates understanding of operational efficiency and effectiveness through structured presentations, detailed reports, or real-time dashboards. Collaborates with leadership and cross-functional teams to address findings and implement strategic improvements.
To execute the Site Development Plan, carry out the identified actions for the designated area.
Engage in the Management Review Process to evaluate organizational performance, identify areas for improvement, and ensure alignment with strategic objectives. Contribute to discussions on key metrics, operational efficiency, and risk management to support informed decision-making. Assist in reviewing progress against established goals, analyzing variances, and proposing corrective actions as needed. Collaborate with senior leadership to assess the effectiveness of policies, processes, and resource allocation, fostering continuous improvement across the organization.
Implement the First-Choice tools while actively participating in continuous improvement initiatives and problem-solving efforts as assigned. Take full ownership of assigned tasks, ensuring their timely completion within the specified target deadlines. Deliver results that directly impact the designated area, maintaining a focus on efficiency and effectiveness.
Engage in the annual evaluation process utilizing the First-Choice assessment tool.
Assist in advancing the environmental agenda and fostering ongoing improvement initiatives to enhance environmental efficiency.
Facilitate active communication and employee engagement initiatives focused on environmental enhancement, First Choice principles, and structured continuous improvement efforts.
Implement, facilitate, and mentor Coordinators in executing Gemma Walks and Performance Dialogues to pinpoint opportunities for enhancement. Address or escalate issues and opportunities in accordance with established guidelines. Execute approved changes and revise standard operating procedures and training materials accordingly.
About you
Qualified candidates must hold a Bachelor’s degree in Business Management, Supply Chain Management, or Purchasing and Supply Management.
With a minimum of five years of experience in logistics, you will bring a wealth of practical knowledge and expertise to this role. Your background will enable you to efficiently manage supply chain operations, optimize transportation networks, and ensure timely delivery of goods while maintaining cost-effectiveness. Strong analytical skills and the ability to solve complex logistical challenges will be essential in driving continuous improvement within the organization. Proficiency in logistics software and systems, along with excellent organizational and communication abilities, will further support your success in this position.
Experienced in managing finances and budgets for a minimum of one year, with a proven ability to oversee financial planning, allocation of resources, and monitoring of expenditures. Skilled in analyzing financial data, preparing budget reports, and ensuring compliance with fiscal policies to support organizational goals.
Proficient in utilizing the Microsoft Office suite is essential, encompassing strong skills in Word, Excel, and PowerPoint. Candidates should demonstrate the ability to create, edit, and format documents, spreadsheets, and presentations efficiently. Additionally, familiarity with advanced features such as pivot tables, macros, and data analysis tools in Excel are highly desirable.
Accommodation for varied shift schedules, including non-traditional or irregular days, is required.
Capable of performing effectively in physically taxing conditions.
Fluent proficiency in both English and Kiswahili, both written and verbal, is required.
Qualifications
BA/BSc/HND
Experience Required
5 years
