The primary objective of this role is to enhance organizational efficiency and effectiveness by fulfilling key responsibilities and meeting specified requirements. This position demands a high level of expertise and proficiency in designated areas, ensuring adherence to established standards and procedures. Successful candidates will be accountable for executing critical tasks, collaborating with stakeholders, and contributing to strategic initiatives aligned with the company’s objectives. Additionally, they will be expected to demonstrate exceptional problem-solving abilities, adaptability in dynamic environments, and a commitment to continuous improvement.
The Senior Manager, Forensic Investigations, leads strategic direction, oversight, and coordination of forensic investigations across the Bank. This role involves assigning cases to team members, enforcing compliance with established investigative protocols, and guiding investigative efforts to ensure efficient, comprehensive, and high-quality results. Responsibilities include administrative and managerial oversight for organizing, directing, coordinating, and tracking investigations while fostering strong day-to-day performance management within the team. Additionally, the position supports the creation and implementation of fraud awareness and investigative training programs for Bank employees, enhancing the institution’s control framework and fostering a culture of fraud prevention. The role also spearheads the planning and execution of investigative and fraud management initiatives aligned with Bank policies, regulatory mandates, and long-term strategic goals.
Oversee and execute a range of critical duties, including but not limited to strategic planning, team leadership, and operational efficiency improvements. Develop and implement policies to ensure compliance with industry regulations and organizational standards. Collaborate with cross-functional departments to align goals and enhance overall performance. Monitor key performance indicators to assess progress and identify areas for optimization. Prepare comprehensive reports and presentations to communicate insights and recommendations to stakeholders. Manage resources effectively to support project timelines and budget constraints. Foster a culture of innovation and continuous improvement within the team.
Offer executive leadership and guidance in the oversight of investigations into various forms of financial fraud, including payment systems fraud, electronic banking fraud, card fraud, SWIFT transaction fraud, mobile banking fraud, fraud across other digital channels, ATM fraud, check fraud, and unauthorized fund transfers.
Investigations into suspicious payments, system breaches, phishing attempts, social engineering tactics, and irregularities in payment processing are directed and overseen to ensure thorough examination and resolution.
Analyze transaction logs, system audit trails, settlement records, switch reports, card management data, and digital evidence to evaluate the scope and characteristics of fraudulent activities.
Collaborate with local and international payment schemes, correspondent banks, regulatory bodies, telecommunications providers, and law enforcement agencies to conduct thorough investigations.
Promptly address and escalate payment-related fraud incidents to mitigate financial losses and safeguard the Bank’s reputation.
Analyze payment systems, channels, and processes to detect vulnerabilities, then propose targeted fraud prevention and control improvements to mitigate risks effectively.
Responsible for maintaining the integrity and examining digital evidence to facilitate investigations, disciplinary measures, and legal proceedings.
Compose detailed investigation reports, conduct analyses of fraud trends, provide management with updates, and draft regulatory reports concerning payment fraud incidents.
Develop and deploy fraud monitoring tools, transaction surveillance systems, and payment security protocols to safeguard financial operations.
Deliver fraud awareness and investigative training initiatives tailored for personnel engaged in payments operations, digital banking, and electronic channels.
Seeking a candidate with a robust academic background in a relevant field, supported by several years of hands-on experience in a comparable role. The ideal applicant must demonstrate proficiency in key technical skills essential to the position, along with strong problem-solving abilities and meticulous attention to detail. Prior experience in similar projects or industries is highly desirable, as is the capacity to work independently and collaboratively within a dynamic team environment. Familiarity with industry-specific tools, methodologies, and best practices is required to ensure alignment with organizational goals and objectives.
A relevant Bachelor’s Degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a closely related discipline is required.
Professional credentials such as the Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), or ADAMS certification—or their equivalents—are required.
Proficiency in forensic investigation methodologies and adherence to regulatory requirements is essential.
Proficiency in forensic investigations, fraud risk management, banking operations, or law enforcement with a substantial track record is essential.
Seasoned in overseeing intricate inquiries and collaborative, cross-functional teams within a financial organization.
Qualifications
BA/BSc/HND , Professional Certificate
