To deliver pre-sales technical support to clients and collaborate with the sales, bid, and commercial teams. Evaluate client requirements to develop complete, optimized technical and commercial solutions. Verify technical compliance, capacity availability, and inventory alignment to meet service level agreements, timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager is a key responsibility of this role, ensuring alignment with strategic objectives through effective oversight and coordination of capacity-related initiatives. The position involves close collaboration with senior leadership to assess resource requirements, optimize allocation strategies, and mitigate potential bottlenecks. Additionally, the role demands a proactive approach to monitoring demand trends, analyzing performance metrics, and providing data-driven recommendations to enhance operational efficiency and scalability.
Oversee and execute a comprehensive range of duties and responsibilities essential to the role, ensuring alignment with organizational objectives and operational standards. Deliver consistent, high-quality performance while managing assigned tasks with precision and professionalism. Address challenges proactively, employing effective problem-solving strategies to maintain workflow efficiency and productivity. Collaborate closely with team members and stakeholders to foster a cohesive work environment, promoting open communication and mutual support. Contribute to the achievement of departmental goals through diligent effort and a commitment to continuous improvement. Uphold company policies, ethical guidelines, and industry regulations to ensure compliance and operational integrity at all times.
Deliver specialized technical assistance during the pre-sales and provisioning stages of the sales lifecycle to ensure smooth and efficient execution.
Develop technical solutions and craft both internal and client-facing documentation to ensure clarity and accuracy in all technical communications.
Assess potential problems, address arising issues, and resolve contractual obstacles to ensure effective solutions are implemented.
Prepare comprehensive technical documentation, including detailed product descriptions, architectural designs, and functional specifications.
Craft and enforce standards and methodologies for solution planning and design, ensuring seamless integration and execution within operational workflows.
Assist in the conception and execution of innovative product initiatives, contributing to the ideation, design, and launch phases to ensure alignment with market demands and organizational objectives.
Collaborate closely with internal departments to develop tailored, comprehensive solutions that emphasize technical proficiency, seamless fulfillment, operational integrity, and accurate billing.
Enhance the efficiency of solution development processes to optimize performance and quality.
Provide support in developing ad hoc reports whenever necessary.
Aid in the creation of technical drawings and documentation.
Provide support in auditing and maintaining accurate database records and information to ensure data integrity and reliability.
Leverage OSS/BSS systems to maintain and uphold data accuracy and reliability consistently.
Minimum requirements include a bachelor’s degree in a relevant field or an equivalent combination of education and experience. At least three years of professional experience in a related role is necessary, along with demonstrated proficiency in industry-standard software and tools. Strong analytical, problem-solving, and communication skills are essential, along with the ability to work independently and collaboratively. Familiarity with project management methodologies and relevant certifications is advantageous.
A relevant bachelor’s degree or an equivalent qualification in a related discipline is required.
Minimum of three years of relevant work experience is required, along with proficiency in [specific software/tools], strong analytical abilities, and excellent communication skills. Candidates must demonstrate a track record of [specific achievements or responsibilities], with the ability to work independently and collaboratively in a fast-paced environment. Additional qualifications include [specific certifications or education], and familiarity with [industry-specific knowledge or processes]. The ideal candidate will exhibit problem-solving skills, adaptability, and a commitment to continuous professional development.
With a minimum requirement of eight years of technical expertise in the telecommunications sector, including no less than five years dedicated to a solutions architect capacity or an equivalent position.
Possesses extensive expertise in service delivery, sales support, network infrastructure, operations support, or related disciplines.
Proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as expertise in IP networking domains such as peering, IP Transit, and Layer 2/3 services, is required. Additionally, familiarity with Fiber, Colocation, and Subsea network infrastructures is expected.
Expert knowledge and experience in GIS systems
Professionals should possess hands-on experience navigating the full spectrum of product and technology development, encompassing end-to-end technical product development as well as fulfillment, quality assurance, and billing processes.
Proficient in formulating solution alternatives to comprehensively evaluate their associated impacts and costs, ensuring thorough analysis of the recommended approach.
Skilled in crafting clear, concise, and impactful written and verbal communication, as demonstrated by a proven track record of achievements and professional experiences.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to create detailed diagrams, reports, spreadsheets, and presentations with precision and efficiency.
Proven expertise in communication and presentation, demonstrated through the ability to distill complex details into clear, concise insights and effectively convey key project updates to stakeholders at every organizational level.
Able to effectively prioritize tasks, provide clear direction, and resolve challenges within a dynamic setting.
Willing to work outside of normal office hours (to assist clients)
Preferred experience includes several years in a leadership role, demonstrating strong decision-making abilities and strategic planning skills. Proficiency in project management methodologies is required, along with excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. Familiarity with industry-specific software or tools is advantageous, and candidates should exhibit adaptability in dynamic environments. Knowledge of budgeting and resource allocation principles is also preferred. Additionally, the ability to mentor junior staff and foster a positive team culture is highly valued.
Demonstrated expertise in network engineering, specifically in the design and strategic planning of Transmission or IP networks.
Accomplished in crafting and implementing sophisticated, multifaceted solutions with a strong history of successful delivery.
Proficiency in analyzing the competitive environment surrounding product and service portfolios within the connectivity solutions sector is required.
Attributes
Client-focused relationship builder dedicated to cultivating strong, long-lasting partnerships with clients.
Integrity, honesty, and a strong commitment to ethical standards are essential qualities for this position. The ideal candidate must demonstrate unwavering integrity and adhere to the highest ethical principles in all professional interactions and decision-making processes. Upholding these standards is critical to maintaining trust, fostering a positive work environment, and ensuring compliance with organizational values and policies.
We seek a highly motivated, enthusiastic, and adaptable professional who thrives in dynamic environments. Our ideal candidate must demonstrate a strong commitment to growth, a willingness to embrace change, and the ability to pivot seamlessly as priorities evolve.
We prioritize excellence in personnel management, ensuring meticulous accuracy and unwavering attention to detail in all tasks.
Through effective collaboration and strategic partnerships, outstanding results are consistently achieved, fostering a culture of shared success and collective achievement.
Proven ability to analyze complex information and synthesize data from multiple sources effectively.
Seasoned professional capable of articulating ideas clearly in English, complemented by an innate talent for interpersonal engagement.
Proven expertise in network diagnostics, with a strong ability to identify and resolve complex network issues efficiently.
Qualifications
BA/BSc/HND
Experience Required
8 years
