Job Profile:
Responsible for maintaining and fostering relationships with current client accounts, ensuring their needs are met and satisfaction is maintained throughout their engagement.
Explore and cultivate new business prospects within the designated accounts to drive revenue growth and strengthen client relationships.
Targeted account expansion involves identifying and pursuing high-potential clients aligned with strategic objectives. Responsibilities include conducting market research, analyzing industry trends, and cultivating relationships with decision-makers to drive revenue growth. Proficiency in CRM tools, strong communication skills, and a results-driven mindset are required. The role demands proactive outreach, strategic planning, and collaboration with cross-functional teams to optimize sales pipelines and achieve quota targets.
Oversee the entire sales process, encompassing lead identification, client relationship development, and finalizing payment collections.
Accountable for driving sales objectives and providing quarterly performance updates to ensure targets are consistently met.
To foster and maintain strong, mutually beneficial connections between customers and the company, ensuring alignment with organizational objectives and customer satisfaction. This role involves cultivating trust, addressing inquiries, and resolving issues promptly to enhance loyalty and long-term partnerships. Responsibilities include serving as the primary point of contact, facilitating clear communication, and gathering feedback to improve products and services. Strong interpersonal and communication skills are essential, along with the ability to manage expectations and deliver consistent, high-quality support.
Partner with various internal teams to consistently fulfill and exceed customer expectations.
Assist clients in overcoming complex business obstacles by integrating our value proposition with their strategic goals, driving mutually beneficial outcomes and fostering long-term partnerships.
Requirements
Education: Candidates must hold a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Information Technology. Advanced degrees or certifications in specialized areas are strongly preferred. Equivalent professional experience may be considered in lieu of formal education, provided it meets the necessary competency requirements.
A relevant degree in Information Technology or Business is required.
With a proven track record in the field, candidates must possess relevant professional experience in a similar capacity. Prior roles involving [specific tasks or industries] are advantageous, demonstrating the ability to meet performance expectations and adapt to dynamic work environments. Employers value applicants who have successfully navigated challenges and contributed to team objectives through measurable achievements. Experience in [specific tools, software, or methodologies] is preferred, ensuring candidates can readily apply their skills to the role’s demands. A minimum of [X] years in a comparable position is typically required to qualify for consideration.
A minimum of five to ten years of hands-on experience in Enterprise IT Products and Services Sales is required to qualify for this role.
With a minimum of five to ten years’ practical experience in Account Management roles, we are seeking a skilled professional who can demonstrate a strong track record in client relations and strategic account development.
Proven expertise in Enterprise IT products and successful support of Sales and Account Management initiatives is required, with a strong emphasis on experience in sectors such as FSI, Government, and Insurance.
The ideal candidate will possess a proven track record of achieving a minimum gross profit of at least USD 1 million in a previous organizational role.
Candidate Profile:
Seasoned professionals with a proven track record in Enterprise IT Products & Services Sales are sought for this role.
A minimum of five to ten years of experience in Account Management is required.
Professional experience gained in East Africa will be considered an asset.
A strong background in sales is essential for this position.
A strong background in account management is essential.
Obtained through Original Equipment Manufacturer (OEM) programs such as Oracle, Cisco, Check Point, Fortinet, Net App, Dell EMC, and Pure Storage.
We provide a comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan with company matching contributions. Additionally, employees enjoy paid time off, flexible work arrangements, and professional development opportunities. Wellness programs, employee discounts, and a supportive work environment further enhance the overall compensation package.
Medical cover
We provide coverage for final expenses, which includes costs associated with family members, parents, and parents-in-law.
Administers retirement benefits for employees, ensuring compliance with regulatory standards and accurate processing of pension contributions, distributions, and inquiries. Collaborates with HR and financial teams to maintain records, reconcile accounts, and address participant questions. Requires proficiency in pension administration software, strong analytical skills, and meticulous attention to detail. Familiarity with ERICA, IRS regulations, and defined benefit/defined contribution plans is essential, along with excellent communication abilities to liaise between stakeholders and participants.
This position includes a predetermined airtime stipend to support professional communication needs. Reimbursement covers essential mobile expenses incurred during work-related activities. Employees must adhere to company policies regarding the appropriate use of the allocated funds. The allowance is subject to periodic review to ensure alignment with business requirements. Detailed records of airtime expenditures may be requested for verification.
Responsible for the conveyance of goods, materials, or personnel from one location to another using appropriate vehicles or methods. Ensures timely and secure delivery while adhering to safety regulations and operational guidelines. Coordinates with dispatch teams to optimize routes and schedules, maintaining clear communication throughout the transportation process. May require compliance with specific licensing, vehicle maintenance standards, and regulatory requirements based on the scope of work.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 - 10 years
