Oversee daily operations to ensure seamless workflows, maintaining strict adherence to company policies and industry standards. Develop and implement strategic initiatives that enhance productivity, efficiency, and quality across all projects. Collaborate with cross-functional teams to align objectives, resolve challenges, and drive continuous improvement. Lead performance evaluations, provide constructive feedback, and mentor team members to foster professional growth and engagement. Monitor key performance indicators to assess progress, identify areas for optimization, and implement data-driven solutions. Ensure compliance with regulatory requirements and maintain meticulous documentation to support audits and reporting. Foster a culture of accountability, innovation, and collaboration to achieve organizational goals and exceed stakeholder expectations.
Foster enduring client alliances by deeply comprehending their supply chain obstacles and cultivating robust connections with both current and prospective customers.
Serve as the primary liaison for customer inquiries, maintaining prompt and impactful communication regarding key trends, rate adjustments, and policy updates for your designated accounts.
We rely on a structured reporting and feedback mechanism from the sales team to track opportunities and ensure the successful execution of Ocean and Landside contracts.
Consistently evaluate customer advancement toward their defined objectives while ensuring the achievement of key performance indicators related to adoption, usage, business value, friction points, and overall engagement.
Support Sales teams in driving client engagement by participating in customer visits and interactions, analyzing their business requirements and needs to identify tailored support solutions.
As a customer advocate, prioritize the prompt resolution of account issues and the fulfillment of customer needs by utilizing available company resources effectively.
Oversee the allocation process while collaborating with clients to ensure adherence to their commitments.
Oversee the procurement of tenders and contracting activities while collaborating closely with the Tender Contract Management (TCM) team to ensure the submission of a thorough and highly competitive bid to clients.
Collaborate with key stakeholders to streamline the L&S Quoting & Contracting process, ensuring seamless coordination and alignment throughout.
Ensure the prompt and efficient renewal of contracts along with meticulous oversight of contract management processes.
Foster strong customer relationships by guiding clients through each stage of their journey, from initial contract execution to ongoing performance management and ensuring their satisfaction remains consistently high.
Oversee the distribution and execution of the contract fulfillment process, both internally and externally.
Provide assistance in resolving issues and actively advance transactional initiatives to support ITS (One Team Sales).
Ensuring high levels of customer satisfaction is a priority, which involves actively following up with customers and implementing strategic initiatives to enhance their experience.
As part of this role, you will engage directly with clients through in-person meetings to gain a comprehensive understanding of their business operations and unique requirements, enabling you to provide tailored support and solutions.
As the designated learning and development specialist for the Sales team, you will be responsible for designing, implementing, and overseeing training programs that enhance team performance and drive sales growth. Your role involves identifying skill gaps, developing targeted learning solutions, and collaborating with sales leadership to align training initiatives with organizational objectives. Additionally, you will assess the effectiveness of training programs and recommend improvements to ensure continuous development and measurable impact on sales outcomes.
WHO WE ARE LOOKING FOR:
Someone with:
We seek candidates with a minimum of three to five years of hands-on experience in customer service, logistics, or freight forwarding roles.
Seasoned professionals with a track record of overseeing complete shipment lifecycle operations and cultivating strong customer connections are encouraged to apply.
Proven expertise in managing intricate client accounts and escalation processes with a track record of resolving multifaceted issues and delivering high-level support to ensure customer satisfaction and operational efficiency.
With a demonstrated track record in commercial positions within the logistics sector, you have successfully crafted tailored solutions for clients operating in the Reefer and FMCG verticals.
With a demonstrated history of success in business-to-business sales, ideally within the shipping, logistics, or transportation sectors.
Proficient in consultative selling techniques and solution-oriented strategies, with a strong emphasis on delivering value to clients.
Professional individuals who demonstrate initiative, a proactive approach, and a strong dedication to driving their own projects are encouraged to apply. Candidates should embody an entrepreneurial spirit, taking ownership of their work and embracing opportunities for growth and innovation.
Demonstrates proficiency in clearly communicating the advantages of tailored solutions that seamlessly integrate Maersk’s diverse product and service offerings.
Seasoned expertise in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors is essential for this role.
A proven ability to consistently foster an environment of continuous improvement is essential.
Proven ability to communicate effectively and resolve issues efficiently.
A proactive and driven individual who thrives in both independent work environments and collaborative team settings.
Analytical abilities must be exceptional, with a keen capacity for dissecting complex data and deriving actionable insights.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
