JOB PURPOSE
The role entails designing, developing, selling, and expanding product offerings and platforms that provide comprehensive solutions tailored to Caritas Microfinance Bank’s customers and the broader church ecosystem within the assigned religious sector in Institutional Banking. Additionally, the position involves overseeing the performance of these products across their lifecycle to ensure sustained customer satisfaction and maximized return on investment.
Oversee and execute key responsibilities encompassing strategic planning, project management, and operational oversight to drive organizational success. Maintain accountability for delivering high-quality results in alignment with established goals while fostering collaboration across departments. Identify and mitigate potential risks, ensuring compliance with industry regulations and internal policies. Monitor performance metrics and KPIs to assess progress, implementing corrective measures as necessary. Provide leadership in mentoring teams, optimizing workflows, and enhancing productivity through innovative solutions. Serve as a liaison between stakeholders and senior management to facilitate clear communication and alignment on objectives. Ensure adherence to budgetary constraints while maximizing resource efficiency and return on investment. Develop and maintain comprehensive reports to track milestones, challenges, and opportunities for continuous improvement.
Develop and uphold a customer-centric approach, engaging both internal stakeholders and external clients with consistent dedication and commitment.
Participate in pertinent forums alongside key partners and customers to cultivate meaningful engagement and collaboration.
Facilitate and develop sound relationships with the internal channels such as
Marketing teams and various Head Office departments collaborate seamlessly to align strategies and drive organizational success through coordinated initiatives and shared objectives.
Proactively engage customers to establish service levels and initiate constant improvement.
Deliver consistent, constructive feedback to agents and clients with transparency and integrity.
Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
Proactively identifying and securing new business opportunities within designated market segments.
Conducting regular evaluations of staff productivity on a daily and weekly basis ensures accurate monitoring and timely feedback, facilitating continuous performance improvement and operational efficiency.
Establish and uphold robust, measurable, and customer-centric service standards and operational practices to ensure consistent delivery of exceptional service experiences.
Monitor credit facilities and deposits to maintain the portfolio at-risk (PAR) on all loan portfolios below predetermined thresholds, ensuring timely initiation and processing of renewals, extensions, and cancellations prior to their respective expiry dates.
Maintain a robust and efficient call program for all designated customers and prospects.
Challenging and guiding team members toward shared objectives, cultivate a high-performing culture by enhancing individual capabilities and overseeing performance to achieve outstanding organizational results.
Consistently update customers regarding the status of their applications and foster this commitment across the entire team.
Review and mitigate fraudulent activities, implementing measures to reduce potential risks and safeguard organizational interests.
Perform a comprehensive needs analysis to accurately assess customer requirements during the initiation of new accounts or when providing product recommendations.
Provide customers with full transparency regarding accreditation status, repayment terms, applicable service charges, and commission structures to ensure clear and accurate disclosure of all relevant information.
Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
Our role involves actively promoting and cross-selling the bank’s comprehensive range of services to existing clients while simultaneously identifying and pursuing opportunities to expand the client base. This position requires a strategic approach to marketing new business initiatives and fostering relationships to maximize service adoption and revenue growth.
Conducting thorough market research to gather strategic intelligence on local competitors, their product offerings, and service standards.
Ensure timely collection of arrears on standard and watch-category accounts to sustain high-quality loan portfolios.
Organize and oversee a comprehensive database containing all client information within the marketing office portfolios.
We provide comprehensive training to both new and existing clients on the Bank’s product offerings.
Build meaningful connections with prospective clients and adeptly finalize loans and banking business agreements to secure new contracts.
Additionally, undertake any other tasks or assignments as deemed necessary to support and align with the organization’s overarching goals and objectives.
Seeking a candidate with a strong academic background and relevant work experience. The ideal applicant must hold a [specific degree, e.g., Bachelor’s or Master’s in a relevant field]. In addition to formal education, [X years] of professional experience in [specific field or role] is required. Proficiency in [specific technical or soft skills] is essential, along with the ability to [specific task or responsibility]. Strong problem-solving skills and attention to detail are also critical for success in this role.
A bachelor’s degree in a business-related discipline is required.
Possesses an in-depth understanding of MSME banking products and associated policies.
Possession of banking certificates issued by AKIN may provide a competitive edge.
Seeking a candidate with at least three years of professional experience in the banking sector, including a minimum of two years dedicated to Business Development within Personal Banking or Customer Relationship Management.
Possesses a comprehensive understanding of lending products and applicable prudential guidelines.
Capable of guiding teams and achieving business objectives with strong leadership and execution skills.
Must demonstrate strong self-motivation while exhibiting exceptional proficiency in administrative, communication, and organizational skills.
Possesses exceptional interpersonal abilities, robust organizational proficiency, and adept negotiation capabilities.
Interested applicants who fulfill the specified qualifications are invited to submit their cover letters and comprehensive CVs via email to recruitment@caritas-mfb.co.ke. Applicants are kindly requested to include the position title in the subject line of their application. The deadline for submissions is set for May 30, 2026.
Qualifications
BA/BSc/HND
Experience Required
3 years
