Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performance IT systems that drive operational efficiency and strategic expansion. This position will manage ICT infrastructure, information security protocols, digital transformation projects, systems support, and the creation of innovative technology solutions to elevate service delivery standards.
The preferred applicant will possess extensive expertise as an ICT leader, demonstrating a robust background in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and operational standards. Lead strategic initiatives to enhance efficiency, innovation, and team performance while maintaining compliance with industry regulations and internal policies. Collaborate cross-functionally with stakeholders to identify opportunities for improvement, streamline processes, and drive sustainable growth. Monitor key performance indicators, analyze data trends, and implement corrective actions as needed to optimize outcomes. Foster a culture of accountability, professional development, and continuous learning within the team.
Developing and executing strategic initiatives to guide the organization’s ICT direction, this role ensures alignment with overarching business objectives while fostering innovation and operational excellence. Leadership responsibilities include overseeing a high-performing IT team, driving digital transformation, and championing best practices in cybersecurity, data governance, and technology adoption. The position demands a blend of technical expertise and strategic vision to optimize ICT infrastructure, enhance system efficiency, and deliver scalable solutions that support long-term growth. Additionally, responsibilities encompass stakeholder engagement, budget oversight, and the implementation of robust governance frameworks to mitigate risks and ensure compliance with industry standards.
Formulate, execute, and oversee comprehensive ICT strategies meticulously tailored to align with the organization’s overarching business objectives.
Offer strategic guidance and oversight to the ICT team, fostering an environment of excellence and sustained progress.
Spearhead digital transformation projects aimed at elevating operational efficiency, enriching customer interactions, and advancing automation capabilities.
ICT Infrastructure & Systems Management involves overseeing the design, implementation, maintenance, and optimization of an organization’s technology infrastructure and systems. This role ensures seamless integration of hardware, software, and network components to support business operations while maintaining security, reliability, and scalability. Responsibilities include managing server environments, cloud services, cybersecurity measures, and IT governance frameworks. The position requires expertise in systems administration, network infrastructure, and compliance with industry standards. Strong problem-solving skills, proficiency in relevant technologies, and a collaborative approach are essential for driving operational efficiency and innovation.
Responsible for managing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Deliver and maintain peak performance, scalability, and robust security for essential infrastructure such as credit management platforms, database systems, and digital interfaces.
Oversee system upgrades, maintain strong vendor relationships, and handle IT procurement initiatives while ensuring alignment with predetermined budgetary constraints.
Cybersecurity & Risk Management professionals are responsible for safeguarding organizational assets against digital threats while ensuring compliance with regulatory frameworks. They assess vulnerabilities, develop robust security protocols, and implement risk mitigation strategies to protect sensitive data and critical infrastructure. Additionally, these experts monitor emerging threats, conduct thorough security audits, and provide guidance to stakeholders on best practices for maintaining a secure environment. Strong analytical skills, proficiency in industry-standard tools, and a deep understanding of cybersecurity principles are essential for success in this role.
Develop and oversee comprehensive information security protocols to safeguard data, systems, and networks against potential threats and vulnerabilities.
Direct the company’s cybersecurity strategies, overseeing threat detection, incident management, and recovery protocols, while conducting penetration tests to identify vulnerabilities and fortify defenses.
Ensure adherence to applicable ICT policies, legal statutes, and regulatory mandates, including Data Protection guidelines.
We provide comprehensive systems support and deliver specialized user training to ensure seamless operational efficiency and proficiency. This role involves troubleshooting technical issues, maintaining system integrity, and equipping users with the necessary skills to maximize productivity. Candidates must possess strong problem-solving abilities, in-depth technical knowledge, and exceptional communication skills to effectively assist users and resolve complex system challenges.
Oversee helpdesk operations to ensure the prompt resolution of IT issues.
Maintain comprehensive documentation of systems, processes, and disaster recovery protocols to ensure accuracy and accessibility.
Develop and oversee user training initiatives aimed at improving system utilization and digital literacy.
ICT governance and compliance encompasses the establishment and enforcement of policies, procedures, and controls to ensure the effective and secure management of information and communication technology resources. This role involves overseeing the alignment of ICT strategies with organizational objectives, mitigating risks, and ensuring adherence to legal and regulatory requirements. Key responsibilities include developing and maintaining governance frameworks, conducting audits, and managing compliance programs. The position requires a strong understanding of industry standards and frameworks, such as ISO 27001, CUBIT, and ITIL, as well as excellent analytical and communication skills.
Formulate, implement, and uphold comprehensive ICT policies, standards, and procedural guidelines to ensure consistent, secure, and efficient technological operations across the organization.
Ensure the ongoing integrity of data, perform consistent backups, and regularly test business continuity plans to verify their effectiveness.
Perform periodic evaluations of IT systems to gauge their operational efficiency and uncover opportunities for enhancement.
We are committed to fostering innovation and driving continuous improvement across all facets of our operations. This involves actively exploring new ideas, refining existing processes, and implementing best practices to enhance efficiency, quality, and performance. Our team seeks individuals who are passionate about problem-solving, embrace change, and possess a proactive mindset to contribute to our culture of excellence. Key responsibilities include identifying opportunities for enhancement, collaborating with cross-functional teams to execute improvements, and leveraging data-driven insights to inform decision-making. Ideal candidates will demonstrate a strong track record of innovation, adaptability, and a relentless pursuit of operational excellence.
Evaluate and integrate emerging technologies to enhance operational performance and streamline workflows.
Assist in the creation and enhancement of digital solutions, such as mobile applications, client-facing platforms, and customer relationship management systems.
Evaluate emerging information and communication technology trends and develop data-driven strategic recommendations for senior leadership.
Seeking a candidate with a minimum of three years of relevant experience in a similar role, along with a bachelor’s degree in a related field. Strong proficiency in project management software and data analysis tools is essential. The ideal applicant must demonstrate excellent communication skills and the ability to collaborate effectively within cross-functional teams. Prior experience in [specific industry, if applicable] is highly desirable. Additionally, familiarity with industry regulations and compliance standards is required. Exceptional problem-solving abilities and a proactive approach to work are also necessary for success in this position.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is advantageous.
Seeking candidates with a minimum of seven to ten years of hands-on experience in the ICT sector, including at least three years in a leadership capacity.
Professionals with a background in financial services, banking, microfinance, credit systems, or fintech are strongly encouraged to apply.
Experts with extensive expertise in the following areas are required:
Develop, manage, and optimize ICT infrastructure, networking systems, and cloud-based technologies to ensure seamless operational performance and strategic alignment with organizational objectives.
Cybersecurity frameworks and industry best practices are essential for establishing robust security measures and ensuring compliance with regulatory standards across organizational environments. These structured guidelines provide a systematic approach to identifying vulnerabilities, mitigating risks, and safeguarding critical assets against emerging threats. By adhering to established frameworks, professionals can enhance threat detection capabilities, streamline incident response protocols, and foster a culture of proactive security awareness within the organization.
Proficient in database management systems, including SQL, Oracle, and related technologies, with demonstrated expertise in designing, implementing, and maintaining efficient and secure databases to support organizational operations and data integrity.
Core business applications encompass essential systems such as enterprise resource planning (ERP), specialized loan management solutions, and customer relationship management (CRM) platforms.
Ensuring adherence to data protection regulations and maintaining compliance with applicable legal and industry standards are critical responsibilities of this role. The position requires a thorough understanding of regulatory frameworks governing data privacy and security, along with the ability to implement policies that mitigate risks and ensure organizational compliance. Candidates must demonstrate expertise in interpreting complex compliance requirements and translating them into actionable strategies to safeguard sensitive information and uphold regulatory obligations.
Proven expertise in critical thinking, problem-solving, and effective communication, with a strong capacity to work both independently and collaboratively in fast-paced environments. Demonstrated proficiency in project management, ensuring timely and quality deliverables while adhering to budget constraints. Adept at leveraging analytical skills to interpret data, identify trends, and drive informed decision-making. Exceptional organizational abilities, with a keen eye for detail and a commitment to maintaining high standards of accuracy and efficiency. Strong interpersonal skills to build and sustain productive relationships with stakeholders at all levels. Capability to adapt to evolving priorities and manage multiple tasks without compromising performance.
Demonstrates exceptional leadership capabilities alongside proficient people management expertise.
Proven expertise in analyzing complex situations and making well-informed decisions efficiently.
Maintaining unwavering integrity, strict confidentiality, and adherence to professional ethics is essential.
Demonstrated expertise in overseeing project execution and cultivating productive relationships with external partners and vendors.
Demonstrates strong performance under tight deadlines while maintaining high-quality standards and meeting established targets efficiently.
Effective communication and adeptness in stakeholder management are essential for this role.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
