Our client, a prominent telecommunications company, is seeking to employ Field Operations Engineers specializing in Transmission and GSM technologies.
Job summary/Job purpose/ Role Intent:
Execute maintenance and operational duties within the designated area to uphold service quality and continuity in alignment with established KPIs, while adhering to budgetary constraints. Oversee and monitor network extensions, ensuring timely implementation and follow-through. Identify and promptly report any malfunctions or irregularities in network elements to prevent service disruptions.
Oversee and execute a range of critical duties to ensure operational excellence, including managing project timelines, coordinating cross-functional teams, and maintaining compliance with organizational standards. Evaluate workflow processes to identify inefficiencies and implement strategic improvements that enhance productivity and cost-effectiveness. Facilitate communication between departments to align objectives and resolve interdepartmental challenges. Monitor performance metrics to track progress toward goals and provide data-driven recommendations for optimization. Lead initiatives that support long-term growth by fostering innovation and leveraging industry best practices to maintain a competitive edge.
Handle equipment faults submitted via the trouble ticket (TT) system while adhering to corrective maintenance key performance indicators (KPIs).
Execute scheduled preventive maintenance tasks to systematically evaluate and uphold the operational integrity of equipment and surrounding environments.
Collaborate closely with the Support and NMC teams to analyze fault incidents, guaranteeing precise and prompt resolutions while verifying and relaying clear confirmations as required.
Analyze the existing network architecture and identify opportunities for enhancement by proposing strategic modifications and upgrades.
Perform preventive maintenance activities in accordance with established schedules and document all findings in detailed reports to ensure compliance and system reliability.
Collaborate with equipment vendors to conduct new site commissioning tests and authorize links or sites solely if they meet the established engineering standards and factory specifications.
Prepare and file comprehensive reports on maintenance-related activities, ensuring all relevant data is accurately documented and submitted. Attend daily meetings to assess ongoing operations, provide updates, and contribute to performance evaluations and strategic discussions.
Upon occurrence of a link failure, conduct a thorough analysis to determine the root cause, document findings in the Root Cause Analysis (RCA) form, and compile supporting evidence to ensure readiness for any requested review.
Principal Outputs
Consistently meeting or exceeding performance key performance indicators (KPIs) is a critical requirement for this role. The successful candidate must demonstrate a strong ability to track, analyze, and optimize performance metrics to ensure alignment with organizational objectives. Proficiency in identifying trends, addressing deviations, and implementing corrective measures to sustain high efficiency and productivity levels is essential. Additionally, the position demands accountability for delivering measurable results in accordance with established benchmarks.
Guarantee network uptime exceeding 99.60% to maintain uninterrupted service delivery.
Consistently meet or exceed the target of completing 80% of all tasks or tickets (TTs) within the agreed-upon service level agreement (SLA) timeframe.
Guarantee optimal network performance by maintaining packet loss at a rate below 0.05%.
Consistently deliver 90% of planned tasks correctly on the initial attempt.
Applicants must hold relevant academic credentials and professional experience in the specified field. A minimum of a bachelor’s degree in a related discipline is required, though advanced degrees are preferred. Prior to work experience in a similar role is essential, with a preference for candidates who have demonstrated success in comparable positions. Additionally, specialized certifications or training may be advantageous.
A bachelor’s degree in the field of telecommunication is required.
Seeking a professional with a Lean Six Sigma Yellow Belt certification to enhance process efficiency and quality. The role involves applying fundamental methodologies to identify and eliminate waste, reduce variation, and improve operational performance. Responsibilities include participating in improvement projects, assisting in data collection and analysis, and supporting team efforts to implement standardized solutions. Proficiency in basic statistical tools and a commitment to continuous improvement are essential, along with strong problem-solving and collaboration skills.
The Cisco Certified Network Associate (CCNA) credential validates foundational networking knowledge and skills, covering essential topics such as network fundamentals, IP connectivity, security principles, automation, and programmability. Candidates must demonstrate proficiency through a comprehensive exam that assesses their ability to install, configure, operate, and troubleshoot small to medium-sized networks. This certification serves as a benchmark for professionals seeking to establish or advance their careers in networking, equipping them with the expertise to support modern IT infrastructures effectively.
Holders must possess a valid driving license to operate company vehicles safely and in compliance with all applicable regulations.
With a proven track record in [specific field/industry], you will bring a minimum of [X years] of hands-on experience in [key skill/area]. Your background should include expertise in [relevant skill/tool], along with the ability to [specific responsibility or achievement]. Strong proficiency in [another relevant skill] is essential, as is the capacity to [additional responsibility]. We seek someone who thrives in [work environment or challenge], demonstrating both initiative and adaptability in [specific context]. Your experience should align with our need for [core requirement], ensuring you can contribute effectively from day one.
A minimum of two years of hands-on experience in maintaining transmissions networks is required.
We are seeking a candidate who demonstrates a strong command of key competencies, including analytical thinking, problem-solving, and effective communication. The ideal applicant will exhibit adaptability in dynamic environments, a commitment to continuous learning, and the ability to collaborate seamlessly within cross-functional teams. Proven experience in project management and a track record of delivering results under tight deadlines are essential. Additionally, proficiency in data analysis tools and a keen attention to detail are required to ensure accuracy and efficiency in all tasks. Strong leadership qualities and the capacity to mentor junior team members are highly valued.
Technical Competencies:
Demonstrates proficiency in industry-specific technical skills, including software development, data analysis, and system troubleshooting. Applies knowledge of programming languages such as Python, Java, or C++ to design, develop, and maintain scalable applications. Utilizes database management systems like SQL, NoSQL, or Oracle to ensure efficient data storage, retrieval, and security. Proficient in cloud platforms including AWS, Azure, or Google Cloud for deploying and managing infrastructure. Familiar with DevOps practices such as CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible). Strong problem-solving abilities to diagnose and resolve complex technical issues efficiently.
We are seeking a skilled professional to oversee the Network Management Systems, responsible for maintaining robust network infrastructure, monitoring performance, and ensuring seamless connectivity. The ideal candidate will possess extensive expertise in network administration, troubleshooting, and system optimization, along with proficiency in relevant tools and protocols. Key duties include configuring and managing network devices, diagnosing issues, implementing security measures, and providing technical support to end-users. Strong analytical abilities, attention to detail, and excellent communication skills are essential for success in this role.
Responsible for the safe and secure installation, maintenance, and removal of radio equipment and associated hardware, ensuring all operational standards and safety protocols are strictly adhered to. Inspects, tests, and troubleshoots radio systems to verify functionality and performance, addressing any issues promptly. Collaborates with engineering teams to integrate radio rigging solutions into broader communication networks, providing technical support as needed. Maintains detailed records of rigging activities, equipment status, and maintenance schedules, ensuring compliance with industry regulations and organizational policies. Requires proficiency in rigging techniques, familiarity with radio frequency (RF) safety guidelines, and the ability to work in dynamic environments with strict deadlines. Must hold relevant certifications, such as a rigging or RF safety credential, and possess a solid understanding of radio system components and their operational requirements.
Proficiency in GSM 2G, 3G, and 4G network architectures is required.
Possesses a solid grasp of BSS and transmission technologies, including their underlying principles and practical applications. Demonstrates familiarity with the key components, protocols, and operational workflows within these domains to support system design and troubleshooting.
Microsoft Office Suite proficiency is essential for this role, with a strong emphasis on Excel, Word, and PowerPoint. Candidates must possess at least three years of hands-on experience using these applications to create, edit, and manage documents, spreadsheets, and presentations. The ability to develop intricate formulas, automate tasks with macros, and analyze data efficiently is highly desirable. Additionally, familiarity with Power Automate for workflow automation and SharePoint for document collaboration will be advantageous. Excellent organizational skills and meticulous attention to detail are required to ensure accuracy and consistency in all outputs.
We prioritize customer satisfaction above all else, ensuring every interaction exceeds expectations through attentive service and personalized solutions. Strong interpersonal skills are essential to build rapport and address client needs effectively. Experience in customer-facing roles, whether in retail, hospitality, or support, is preferred. The ability to resolve issues promptly and maintain a positive attitude under pressure is crucial. Additionally, familiarity with CRM tools enhances your capability to deliver exceptional service. A commitment to continuous improvement and a proactive approach to problem-solving will set you apart in this role.
Planning and organizing events, meetings, and schedules with precision to ensure seamless operations and adherence to deadlines. Coordinating logistics, including venue selection, vendor management, and resource allocation, while maintaining clear communication with stakeholders. Developing and implementing efficient workflows to enhance productivity and streamline processes. Monitoring progress, tracking milestones, and addressing any deviations promptly to uphold operational efficiency. Additionally, preparing detailed reports, presentations, and documentation to support decision-making and strategic planning.
Proactively identifies, diagnoses, and resolves technical issues to minimize downtime and enhance system performance, employing analytical skills to isolate root causes. Investigates and corrects malfunctions in hardware, software, or networks by systematically testing components and analyzing error logs. Implements corrective measures, including software updates, configuration adjustments, or hardware replacements, to restore optimal functionality. Collaborates with cross-functional teams to gather detailed incident reports and provide timely solutions. Maintains comprehensive documentation of troubleshooting steps, resolutions, and recurring problems to support future reference and prevent recurrence.
We are seeking a candidate with proven expertise in functional competencies, including a deep understanding of process optimization, workflow analysis, and systems integration. The ideal applicant must demonstrate proficiency in identifying inefficiencies, proposing data-driven improvements, and implementing solutions to enhance operational performance. Strong analytical skills, attention to detail, and the ability to collaborate across teams are essential. Additionally, experience with industry-standard tools and methodologies, as well as a track record of delivering measurable results, are required. The role involves assessing current processes, developing actionable strategies, and ensuring alignment with organizational goals to drive continuous improvement.
We collaborate seamlessly, leveraging diverse strengths to achieve shared objectives, fostering an environment where communication and mutual respect drive innovation and efficiency. Our dynamic interactions ensure alignment, enabling us to tackle challenges collectively while upholding the highest standards of professionalism and accountability. Each member contributes unique perspectives, reinforcing our commitment to excellence through teamwork.
Actively fosters a collaborative workplace culture where team members work together seamlessly, sharing collective accountability. By consistently evaluating goals and priorities, teams sustain and elevate high performance standards.
We are seeking a dynamic individual to drive forward-thinking solutions and spearhead transformative projects. The ideal candidate will possess a keen aptitude for creative problem-solving and a passion for exploring groundbreaking concepts. Proficiency in identifying emerging trends, leveraging cutting-edge technologies, and fostering a culture of continuous improvement is essential. Responsibilities include conceptualizing and implementing innovative strategies, collaborating across departments to integrate novel ideas, and measuring the impact of new initiatives. Strong analytical skills, adaptability, and a forward-looking mindset are required to thrive in this role. A proven track record of delivering impactful innovation in past roles will be highly advantageous.
Eager to pioneer innovative ideas and solutions that address existing and emerging challenges, this individual fosters an organizational culture where fresh approaches are not just encouraged but required from all team members to drive continuous performance improvements and cultivate new business opportunities.
Responsible for identifying, evaluating, and mitigating potential risks to ensure business continuity and compliance with regulatory standards. Implements risk management frameworks and processes to minimize exposure to financial, operational, and strategic threats. Conducts thorough risk assessments, develops contingency plans, and monitors risk indicators to proactively address vulnerabilities. Collaborates with cross-functional teams to establish risk-aware policies and procedures that align with organizational objectives. Ensures adherence to industry regulations and internal policies while fostering a culture of risk awareness across the organization.
Review and assess calculated risks in alignment with organizational objectives and stakeholder interests; identify potential risk factors and develop contingency strategies to mitigate any unforeseen challenges; foster a culture of innovation by motivating teams to pursue new business opportunities.
Analytical Thinking
Requires the ability to dissect complex issues, identify key components, and derive logical solutions through structured evaluation. Involves examining data, patterns, and trends to inform decision-making and solve problems efficiently. Demonstrates a methodical approach to breaking down challenges into manageable parts, ensuring accuracy and precision in conclusions. Essential for roles that demand critical assessment and strategic problem-solving.
Analyze and discern patterns or relationships between disparate situations, synthesizing key or fundamental challenges within multifaceted contexts. This involves employing innovative, abstract, or inductive reasoning strategies to uncover insights.
Applicants who fulfill the specified requirements are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should include “Field Operations Engineer-Senior Transmission/GSM Central Rift Valley.” Additionally, candidates must clearly state their preferred location in their application.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
