Oversee critical account management functions, ensuring alignment with organizational objectives and client expectations. Develop and nurture strategic relationships with key stakeholders to foster long-term partnerships and drive mutual growth. Lead the planning and execution of tailored solutions that meet the unique needs of high-value accounts while maintaining a focus on profitability and efficiency. Monitor performance metrics and client feedback to identify opportunities for improvement and proactively address any concerns. Collaborate with cross-functional teams to streamline processes, enhance service delivery, and ensure seamless account operations. Act as a primary point of contact for clients, providing expert guidance, resolving escalations, and ensuring high levels of satisfaction and retention.
Field Officers will collaborate closely with the Project Lead and the project team to execute a diverse range of responsibilities, including the following:
Administer surveys and perform quantitative interviews while adhering to established project protocols and ethical standards.
Gather precise and reliable data by employing approved research methodologies and instruments to ensure the highest standards of accuracy and quality.
To ensure the accurate and meaningful collection of data, it is essential to thoroughly comprehend the research instrument and study objectives.
Maintain strict compliance with established data collection protocols while guaranteeing the preservation of data integrity throughout all processes.
Prepare and submit regular daily reports summarizing field activities and project progress to the Project Lead.
Collaborate with team members to facilitate seamless execution of field operations.
Maintain meticulous documentation of data collection processes and immediately escalate any concerns that may compromise data integrity.
Maintain strict confidentiality and respect the dignity and rights of all individuals involved in research activities, promptly escalating any ethical concerns that may arise.
Assist with the translation and back-translation of research instruments as needed.
Execute any additional tasks or responsibilities as directed by the project supervisor.
Seeking a candidate with a robust background in the field, encompassing both practical expertise and theoretical understanding. The ideal applicant will possess relevant qualifications, demonstrated proficiency in key areas, and hands-on experience addressing industry challenges. Familiarity with established methodologies, tools, and best practices is essential, along with a proven ability to apply knowledge effectively in real-world scenarios. Prior to work experience in a comparable role is strongly preferred, ensuring the individual can contribute meaningfully from day one. Strong analytical, problem-solving, and communication skills are mandatory to excel in this position.
Minimum qualifications include a Bachelor’s degree in Computer Science, Information Technology, or a closely related field, supplemented by a minimum of three years of progressive experience in software development or IT support roles. Candidates must possess proficiency in programming languages such as Java, Python, or C++, alongside strong problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Familiarity with database management systems, cloud computing platforms, and agile development methodologies is essential. Additionally, excellent communication skills and a collaborative mindset are required to work effectively within cross-functional teams and interface with stakeholders at all levels.
Fluent proficiency in both English and Swahili, both verbally and in writing, is essential.
The position requires fundamental proficiency in using computers and associated software applications.
Proven expertise in executing quantitative interviews and administering surveys.
Exceptional ability to interact with others and convey ideas clearly and effectively.
Demonstrates meticulous attention to detail and unwavering dedication to maintaining the highest standards of data accuracy.
Must demonstrate the capacity to operate autonomously while also contributing effectively within a collaborative team environment.
Seeking candidates who possess a Bachelor’s degree in a relevant field, coupled with a minimum of three years of professional experience in a similar role. Strong analytical skills and proficiency in industry-specific software are essential requirements. Excellent communication abilities, both written and verbal, are also necessary. The ideal candidate will demonstrate a proven track record of meeting deadlines and working effectively under pressure. Prior experience in project management or team leadership is highly advantageous. Familiarity with current industry trends and best practices is expected.
A bachelor’s degree or college diploma in a relevant discipline such as Social Sciences, Economics, Development Studies, Business Administration, or a related field is required.
Gathered experience in collecting field data is required.
Proficiency in conducting interviews with male, female, or gender-diverse populations is considered a valuable asset.
Proficient in utilizing Android tablets and other digital devices to facilitate accurate data collection.
Qualifications
BA/BSc/HND , Diploma
