The objective of this position is to deliver strategic leadership and operational oversight, ensuring the attainment of key business goals through effective management and team coordination. This role necessitates a proven track record in [specific industry, e.g., finance, healthcare, IT], along with expertise in [specific skills, e.g., project management, budgeting, stakeholder engagement]. The ideal candidate will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3], while collaborating closely with cross-functional teams to drive innovation and efficiency. Strong analytical, communication, and problem-solving abilities are essential, alongside [specific qualifications, e.g., a degree in a relevant field, certifications, or years of experience]. Additionally, the position requires the capacity to [specific requirement, e.g., lead high-impact initiatives, manage client relationships, or ensure compliance with industry regulations].
The position reports directly to the Head of Employee Relations, Performance & Wellness and is tasked with assisting in the development and implementation of people strategies aimed at fostering a workplace that is equitable, inclusive, and motivating.
This role encompasses fostering strong employee relations, maintaining adherence to legal standards, overseeing performance management, and supporting the cultivation of a values-driven organizational culture.
Oversee and execute a diverse range of critical tasks, ensuring alignment with organizational objectives and operational standards. Deliver high-quality results by managing projects from inception to completion, maintaining meticulous attention to detail and adherence to deadlines. Collaborate with cross-functional teams to foster innovation, streamline processes, and drive continuous improvement across all assigned responsibilities. Serve as a key liaison between departments, ensuring seamless communication and coordination to achieve collective goals efficiently.
Responsible for fostering positive workplace relationships and maintaining a productive work environment by addressing employee concerns, resolving conflicts, and ensuring compliance with company policies and labor laws. Acts as a liaison between employees and management to facilitate effective communication, support professional development, and promote a culture of inclusivity and engagement. Assesses employee satisfaction, identifies trends or issues, and recommends strategic initiatives to enhance job satisfaction and retention.
Support the facilitation of HR policy development, interpretation, and dissemination in accordance with Kenyan Labour Laws, relevant regulatory frameworks, and the organization’s guiding principles and governance benchmarks.
Oversee employee relations functions such as disciplinary actions, grievance resolutions, workplace conduct investigations, and appeal processes, maintaining fairness, uniformity, and adherence to organizational policies and legal requirements.
Maintain precise and verifiable records of employee relations matters in coordination with HR Business Partners and line management, ensuring adherence to record-keeping and compliance standards.
Drive organizational transformation efforts—such as restructuring initiatives, branch realignments, and other key changes—while maintaining high levels of employee engagement, ensuring seamless operational continuity, and upholding rigorous regulatory compliance standards.
Deliver prompt, actionable advice to managers to ensure employee issues are addressed fairly, consistently, and in full compliance with regulations, thereby reducing both operational and reputational risks.
Serve as a panel member during disciplinary hearings, maintaining strict compliance with due process, procedural fairness, and meticulous documentation in accordance with internal policies and relevant labor laws.
Foster constructive relationships with employee representatives and workplace committees by promoting open communication, building trust, and encouraging teamwork to uphold a supportive and compliant work environment.
Maintain accurate and confidential disciplinary records by proactively managing the ER tracker, guaranteeing that information remains easily accessible for audits and informed decision-making.
Help maintain the HR Manual by regularly reviewing and updating it to ensure continued compliance with employment laws, regulatory standards, and emerging best practices in the banking industry.
Performance Management involves overseeing employee performance through continuous monitoring, constructive feedback, and performance evaluations. This includes setting clear expectations, identifying strengths and areas for improvement, and fostering professional growth opportunities. Additionally, it requires addressing performance issues promptly and fairly, ensuring compliance with company policies, and aligning individual goals with organizational objectives. Effective performance management also entails documenting performance metrics, facilitating transparent communication, and supporting managers in their development of team leadership skills.
Develop and manage the scheduling and communication processes for performance reviews.
Assist employees and managers throughout the performance management cycle to ensure effective evaluation and development.
Monitor progress systematically and guarantee that reviews are finalized punctually.
Responsibilities include compiling and analyzing performance metrics to ensure data accuracy, as well as preparing comprehensive performance reports for stakeholders.
Assist with establishing objectives, gathering feedback, and coordinating review processes.
Maintain strict confidentiality and adhere to all established HR policies and procedures at all times.
Dedicated to fostering a thriving and supportive workplace environment, this role prioritizes initiatives that enhance employee well-being, engagement, and overall job satisfaction. By implementing comprehensive wellness programs and providing access to mental health resources, the position aims to cultivate a healthier, more resilient workforce. Key responsibilities include organizing wellness activities, promoting work-life balance, and collaborating with cross-functional teams to ensure sustainable health and productivity outcomes. The ideal candidate will possess strong interpersonal skills, a passion for employee development, and a proven ability to drive meaningful change in organizational culture.
The role involves facilitating the implementation of the Bank’s Employee Wellness Program, with a focus on seamless coordination of wellness initiatives aligned with the approved Wellness Calendar. Responsibilities encompass collaborating with accredited wellness service providers, organizing scheduled activities, enhancing staff engagement, and maintaining timely and professional communication throughout the process.
Support strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by managing logistics, communications, and feedback mechanisms to strengthen program effectiveness and maximize impact.
Assist in organizing and implementing employee engagement initiatives, including year-end gatherings and various forums aimed at fostering collaboration, alignment, and a robust organizational culture.
Co-create and execute employee recognition programs across the organization and individual departments, encompassing formal accolades and peer-driven acknowledgment systems, to cultivate and sustain a culture of high performance.
Create compelling and informative communication materials focused on employee wellness programs, policy updates, and engagement initiatives, ensuring they adhere to internal communication standards and effectively reach their intended audience.
Consistently achieve established performance benchmarks aligned with the Bank’s HR strategy, balanced scorecard, and individual performance goals, driving measurable outcomes and fostering a culture of accountability.
Academic Qualifications:
Applicants must hold a bachelor’s degree or higher in a relevant field, such as education, child development, or a related discipline. Preferred candidates will possess a master’s degree or higher, along with specialized coursework in early childhood education. Additionally, active participation in professional development activities, workshops, or certifications pertinent to the role is highly advantageous.
A bachelor’s degree in Human Resource Management, Business Administration, or a related discipline is required.
A professional holding current membership in recognized industry bodies and possessing relevant certifications, along with a strong portfolio of published work in the field, is required.
Member of IHRM.
CHRP-K is an added advantage.
Minimum two years of relevant work experience is required for consideration.
Requires 3 to 4 years of hands-on HR generalist experience, with particular emphasis on employee relations, performance management, and wellness initiatives.
Possesses comprehensive understanding of Kenyan Labor Laws and related regulations.
Proven expertise in managing disciplinary proceedings and collaborating with employee representatives or direct line managers is essential.
Proven track record in spearheading or facilitating initiatives focused on employee engagement, recognition, and wellness programs.
We seek a candidate with strong competencies in project management, demonstrating proficiency in planning, executing, and delivering projects on time and within budget. The ideal individual will possess excellent communication skills to collaborate effectively with cross-functional teams, stakeholders, and clients. Analytical thinking and problem-solving abilities are essential to assess risks, identify solutions, and optimize processes. Additionally, the role requires a keen attention to detail, adaptability to changing priorities, and a commitment to continuous improvement. Prior experience in a similar role, along with relevant certifications if applicable, is highly preferred.
Demonstrates exceptional planning and organizational capabilities, ensuring tasks are prioritized effectively and projects are executed with precision.
Analytical abilities and meticulous attention to detail are essential for this role.
Exceptional proficiency in both verbal and written communication is essential.
Exceptional interpersonal abilities are essential for effectively engaging with stakeholders across all organizational levels.
Upholding the highest standards of ethical conduct and maintaining unwavering integrity are fundamental to this role. Demonstrating honesty, transparency, and accountability in all professional interactions is essential, as is adhering to organizational policies and regulatory requirements. A commitment to ethical decision-making ensures trust and credibility in both internal and external engagements.
Demonstrates exceptional judgment and analytical skills, coupled with unwavering integrity.
Demonstrates a deep understanding of commercial operations and the capacity to align strategies with organizational objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
