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Home Jobs Nairobi Senior Director of Custody Services

Senior Director of Custody Services

KCB Bank Kenya  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 21 August 2026
Posted May 27, 2026

Develop and execute comprehensive strategies to ensure the efficient and effective operation of all assigned duties. Oversee day-to-day tasks to guarantee adherence to established standards and organizational objectives. Collaborate with cross-functional teams to align efforts with broader company goals and drive continuous improvement. Maintain meticulous records, analyze performance metrics, and provide actionable insights to senior leadership. Foster a culture of accountability, innovation, and excellence while ensuring compliance with industry regulations and internal policies. Mentor and develop team members to enhance productivity and professional growth. Identify opportunities for process optimization and implement solutions to enhance overall efficiency. Serve as a key liaison between departments, facilitating seamless communication and collaboration. Ensure timely completion of projects while maintaining high-quality deliverables.

Formulate and implement a comprehensive business strategy to drive the unit’s objectives and ensure profitability.

Deliver exceptional customer service by upholding stringent service standards to ensure seamless operations.

Oversee the development and enhancement of Relationship Management and strategic partnerships within the Custody Services sector, coordinating with key stakeholders such as customers, fund managers, brokers, regulators, administrators, and other relevant parties.

Ensure adherence to stringent risk management and compliance standards, encompassing regulatory mandates, audit obligations, and internal control frameworks.

Expand market share while maintaining a strong and loyal customer base.

Direct and develop a high-performing, motivated team, providing strong leadership and guidance to foster collaboration and drive results.

Responsible for maintaining strict budgetary oversight and implementing efficient cost control measures.

Ensure adherence to all relevant regulatory standards, including those set by the RBA, CMA, CBK, and CDSC, in the delivery of Custody Services.

Develop and oversee KCB’s Facility Agency business, focusing on loan syndications, bond issuances, and other comparable capital markets transactions in accordance with global industry best practices.

Oversee and execute a range of daily operational duties to ensure smooth business functioning. Handle key administrative tasks, including scheduling, correspondence management, and record-keeping, while maintaining high levels of accuracy and efficiency. Coordinate meetings, prepare reports, and liaise with stakeholders to support decision-making processes. Monitor workflows, identify process improvements, and implement solutions to enhance productivity. Additionally, assist in managing projects, tracking deadlines, and ensuring compliance with established policies and procedures. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role.

Ensure compliance with stringent operational standards and established procedures.

Accurately compile and submit all regulatory returns in strict adherence to the specified deadlines.

Process investment transactions promptly to adhere to established market timelines and service level agreements (SLAs).

Prepare reports for custody services clients and ensure timely delivery in accordance with specified deadlines.

Ensure the appropriate representation and active participation of KCB in Client Board Meetings and Annual General Meetings.

Offer expert recommendations on optimal practices to the Custody Services Units within the Subsidiaries.

Seeking a candidate with a minimum of three years of experience in a related field, along with a bachelor’s degree in a relevant discipline. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. The ideal applicant will demonstrate excellent communication skills and the capacity to work both independently and collaboratively. Additionally, familiarity with project management methodologies is preferred.

A bachelor’s degree is required for this position, demonstrating foundational knowledge in a relevant field. Candidates must meet educational qualifications to be considered for the role.

The successful candidate must have completed the Chartered Institute for Securities & Investment (CSI) Level 3 qualification.

The Trustee Development Program of Kenya (TDPK) is designed to enhance the skills and capabilities of trustees by providing comprehensive training, mentorship, and networking opportunities. This initiative aims to strengthen governance frameworks within organizations by equipping trustees with the necessary tools to fulfill their roles effectively. Participants will engage in structured learning sessions, practical workshops, and peer-to-peer discussions to deepen their understanding of fiduciary duties, financial oversight, and strategic decision-making. Upon completion, trustees will be better prepared to contribute to the sustainable growth and accountability of the institutions they serve. The program is ideal for individuals currently serving as trustees or those aspiring to take on such responsibilities in the future.

Detail Minimum No of Years

Individuals sought for this role must possess substantial expertise in banking operations and banking operating systems, with a minimum of five years of hands-on experience in the field. Key responsibilities include overseeing transaction processing, managing account reconciliations, and ensuring compliance with regulatory standards. Candidates should demonstrate proficiency in utilizing banking software and platforms to streamline operational workflows and enhance efficiency. A strong understanding of financial controls, risk management, and audit processes is essential to maintain the integrity and security of banking operations.

We seek a professional with expertise in capital and money market instruments and transactions to drive strategic financial initiatives within our organization. The ideal candidate will possess a comprehensive understanding of these financial instruments, enabling them to execute and manage transactions with precision and compliance. Key responsibilities include analyzing market trends, advising on investment strategies, and ensuring seamless transaction processing while maintaining regulatory adherence. Strong analytical skills, deep industry knowledge, and the ability to collaborate across teams are essential for success in this role.

We seek a candidate with demonstrated expertise in leading and developing high-performing teams, ensuring alignment with organizational goals and fostering a collaborative work environment. The ideal professional will possess strong interpersonal and communication skills to motivate team members, resolve conflicts, and drive productivity. Responsibilities include setting clear objectives, delegating tasks effectively, and monitoring performance to achieve departmental targets. Additionally, the role requires mentoring junior staff, promoting professional growth, and implementing strategies to enhance team cohesion and efficiency.

Individuals applying for this role must demonstrate a strong understanding of the Custody environment, encompassing operational processes, regulatory frameworks, and risk management practices. Proficiency in custody services, including asset safeguarding, transaction settlement, and client account management, is essential. Candidates should also exhibit familiarity with industry standards, compliance protocols, and emerging trends in custody operations to ensure seamless and secure financial transactions.

Skilled in cultivating and maintaining strong professional relationships, this role emphasizes effective relationship management as a core competency. The position requires a proven ability to engage stakeholders, foster collaboration, and build trust across diverse networks. Responsibilities include nurturing key partnerships, resolving conflicts diplomatically, and ensuring alignment with organizational objectives. Applicants should demonstrate a track record of successful relationship-building in dynamic environments, with a keen focus on communication, negotiation, and strategic engagement.

Qualifications

BA/BSc/HND

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