We are committed to delivering outstanding results through a clearly defined mission that guides our strategic initiatives and daily operations. This role demands a candidate with a proven track record of leadership, exceptional problem-solving capabilities, and the ability to drive innovation within a collaborative environment. Responsibilities include overseeing project execution, fostering team development, and ensuring alignment with organizational objectives. Ideal candidates will possess strong communication skills, adaptability to evolving challenges, and a dedication to continuous improvement. Experience in [industry/field, if applicable] and proficiency in [specific tools/technologies, if mentioned] are essential requirements for success in this position.
The Contract Management & Liaison team acts as the key intermediary between Member Associations (MA’s) and the International Development Support (IDS) units. It oversees the entire support delivery process—spanning planning, contracting, execution, and follow-up—while ensuring that MA demand is converted into well-defined support requests, funding agreements, and resource availability. By providing a comprehensive perspective on MA engagements, the team facilitates seamless coordination across support areas and maintains consistent relationship management with MA’s. The team’s objective is to deliver timely, coherent, and high-value support to MA’s while fostering efficient planning, adherence to governance standards, compliance, and transparent reporting, ultimately strengthening trusted partnerships to advance the SOS mission.
The Head of the Contract Management & Liaison (CML) Unit offers strategic direction, governance oversight, and centralized coordination for IDS contractual engagements throughout the federation. This position spearheads the federation-wide management of key support and service agreements, collaboration frameworks, externally funded initiatives, and operational partnership structures involving IDS, Member Associations (MA’s), Promoting & Supporting Associations (SAS), donors, and internal departments.
The role is responsible for directing the comprehensive IDS engagement, encompassing the coordination of Member Association liaison structures, strategic planning support, demand capture processes, portfolio oversight, governance frameworks, operational escalation management, and digital contract administration systems.
This role serves as the pivotal liaison and relationship manager within IDS, harmonizing alignment among federation priorities, IDS objectives, member commitments, contractual obligations, operational execution, financial viability, and stakeholder engagement. Collaborating closely with the IDS Leadership Team, the position delivers strategic guidance to the COO and senior leadership on contracting frameworks, member acquisition engagement trends, service demand optimization, operational risk mitigation, delivery synchronization, and sustainable partnership development across the federation ecosystem.
This position spearheads the advancement of the federation’s unified contract management ecosystem, encompassing governance frameworks, digital solutions, reporting systems, demand capture methodologies, support planning coordination, and strategic portfolio oversight.
Oversee and perform a comprehensive range of duties, ensuring all operational and strategic objectives are met with precision. Execute key responsibilities including project management, team coordination, and process optimization to drive efficiency and productivity. Conduct regular assessments to identify areas for improvement, implement corrective actions, and maintain compliance with organizational policies and industry standards. Collaborate with cross-functional teams to align initiatives with company goals, fostering innovation and sustainable growth. Additionally, monitor performance metrics, prepare detailed reports, and provide actionable insights to senior leadership to support data-driven decision-making.
Seasoned professionals are sought to oversee strategic leadership and coordinate contracting activities for the federation, ensuring alignment with organizational objectives and fostering collaborative partnerships to drive collective success.
Offer strategic guidance and oversight to the CML unit, steering a globally dispersed team within a multi-faceted international matrix structure.
Deliver strategic leadership, mentorship, and performance management to MA’s Relationship Advisors, contracting advisors, and coordination staff while ensuring priorities are clearly defined and aligned.
Provide strategic guidance to the Chief Operating Officer, Executive Board, and IDS Leadership Team regarding contractual governance, operational coordination, and Member Association relationship management.
Foster robust collaboration and alignment among IDS, MA’s, SAS, donors, and internal support teams to ensure cohesive efforts and shared objectives.
Deliver in-depth strategic analysis, develop comprehensive briefing materials, conduct thorough risk assessments, and perform detailed scenario modelling to assist leadership in making informed decisions.
Seasoned specialists are sought to lead and oversee the governance of contract portfolios, ensuring alignment with strategic objectives, compliance standards, and operational efficiency. This role demands a comprehensive grasp of contract lifecycle management, robust risk assessment capabilities, and the capacity to drive cross-functional collaboration. Candidates must demonstrate proven experience in establishing and maintaining governance frameworks, fostering vendor relationships, and optimizing contract performance. Strong leadership qualities, analytical acumen, and exceptional communication skills are essential to navigate complex contractual landscapes and deliver sustainable value.
Oversee the strategic direction of the IDS agreement portfolio, encompassing Support Domain Agreements (SDA), Cooperation Agreements (CA), Externally Funded Agreements (EFA), and Actual Use Agreements (AU) frameworks.
Effectively coordinate the full lifecycle of agreements, beginning with demand capture and extending through planning, implementation coordination, amendments, monitoring, reporting, and final closure.
Provide leadership in contract governance, ensuring adherence to compliance standards, managing risk effectively, and implementing robust escalation protocols across all types of agreements.
Collaborate effectively with the Legal, Finance, and MA IDS Leads teams, as well as operational units, to address strategic contractual and governance-related matters.
Facilitate the standardization, streamlining, and ongoing enhancement of contracting and engagement processes throughout IDS to ensure operational excellence and efficiency.
Capture market demand, plan service offerings, and coordinate operations to ensure efficient delivery and alignment with business objectives.
Direct oversight of IDS demand capture and support planning activities across the federation is required.
Drive alignment between marketing analytics (MA) demand projections, operational capacity, resource availability, funding forecasts, and key service delivery objectives to support strategic decision-making.
Support the development of scenario plans and operational models to evaluate funding risks, analyze trends in MA participation, and assess the sustainability of services.
Guide the optimization of support catalogues, service packages, operational coordination models, and engagement frameworks to enhance efficiency and effectiveness.
Medical Assistants specializing in Liaison and Relationship Management are tasked with fostering strong, collaborative partnerships between healthcare providers, patients, and external stakeholders. They serve as the primary point of contact, ensuring seamless communication and coordination across various departments to optimize patient care and operational efficiency. Key responsibilities include managing client relationships, resolving escalated concerns, and implementing strategies to enhance service delivery. Additionally, they monitor performance metrics, provide regular updates to leadership, and contribute to the development of policies that improve patient satisfaction and operational workflows. Ideal candidates possess exceptional interpersonal skills, a thorough understanding of healthcare protocols, and the ability to navigate complex organizational dynamics with professionalism and discretion.
Spearhead the strategic management of relationships and liaison frameworks between IDS and Member Associations throughout the federation.
As the senior engagement lead, you will serve as the primary liaison between National Directors, MA leadership teams, SAS, and key federation stakeholders, ensuring seamless coordination and alignment around IDS services, support frameworks, and operational processes.
Proactively engage, communicate, and follow up with medical assistants (MA’s) throughout the entire process of support planning, contracting, implementation coordination, escalation management, and service delivery follow-up to ensure seamless relationship continuity.
Identify and address potential relationship risks, operational challenges, funding uncertainties, emerging dissatisfaction trends, and escalation cases that necessitate leadership involvement promptly and effectively.
We are seeking a seasoned professional to lead our organization’s digital transformation initiatives while driving operational excellence across all departments. The ideal candidate will possess extensive experience in leveraging technology to optimize workflows, enhance efficiency, and deliver measurable business outcomes. Responsibilities include designing and implementing digital strategies, streamlining processes, and fostering a culture of continuous improvement. Candidates must demonstrate a proven track record in change management, stakeholder engagement, and cross-functional collaboration, alongside strong analytical and problem-solving skills. Familiarity with emerging technologies, such as AI, cloud computing, and data analytics, is essential, as is the ability to align digital transformation efforts with the company’s strategic goals.
Design and implement dashboards, Power BI reports, analytics tools, portfolio insights, and management information systems to enhance data-driven decision-making and operational efficiency.
Spearhead modernization and digital transformation efforts focused on contract lifecycle management, ensuring seamless coordination among stakeholders, efficient tracking of services, streamlined workflow automation, secure e-signature solutions, and robust reporting systems.
Collaborate on deploying integrated digital platforms designed to streamline operational coordination, enforce contract governance, monitor effort tracking, and optimize portfolio management.
Drive operational excellence by streamlining processes, enhancing scalability, and implementing standardized practices to strengthen federation engagement and coordination efforts.
Uphold safeguarding standards and cultivate an environment that prioritizes safety at all times. Ensure adherence to established protocols and foster a culture of vigilance to protect individuals within the setting.
As an employee or representative of SOS Children’s Villages, your role involves fostering and sustaining a secure and nurturing environment for all staff members, as well as for the children, young people, and adult participants in our programs. Your responsibilities will include:
Adhere consistently to the Code of Conduct while continuously evaluating and addressing the safeguarding implications associated with your professional responsibilities.
Engage collaboratively in team meetings to pinpoint potential risks, then proactively propose and implement preventive and mitigation strategies.
Incorporate safeguarding principles into your routine decisions and responsibilities.
Report any safeguarding concerns without delay, adhering strictly to established procedures.
Foster a culture rooted in core values, uphold unwavering accountability, and enforce a strict zero-tolerance policy regarding harm.
Requirements
A bachelor’s degree in Business Administration, International Development, Law, Finance, or a closely related discipline is required.
A postgraduate diploma or Master’s degree in Contract Management, Procurement, Project Governance, or a closely related discipline is highly advantageous. Professional credentials, including Contract Management Certification (CCMP) or an equivalent qualification, Procurement certification, or Project Management certification (PMP/PRINCE2), are also preferred.
A minimum of eight to ten years of professional experience is required, including at least four years in senior leadership roles such as Lead or Head of Unit within international NGOs, donor-funded programs, or other international organizations.
Candidates must possess prior experience in contract management, procurement, office administration, or business administration, preferably within the context of international NGOs or donor-funded initiatives.
Proven experience in preparing, negotiating, and administering contracts in alignment with donor requirements and internal policies.
Proven expertise in performing compliance reviews, detecting potential risks, and implementing effective mitigation strategies.
Assessing financial coordination tasks, including verifying budgets and evaluating the cost implications of contractual decisions, is required.
Proficiency in financial management principles is required, encompassing evaluations of financial impact, cost-benefit analyses, and oversight of budgetary considerations tied to contractual determinations.
Proficiency in risk management and audit preparedness, with direct involvement in establishing compliance frameworks and facilitating contract audit processes.
Proficient technical skills in the following areas are required.
Contract lifecycle management and compliance encompass sophisticated oversight of contractual agreements and regulatory adherence. This role demands expertise in negotiating, drafting, and finalizing contracts while ensuring alignment with legal and organizational standards. Responsibilities include maintaining contract databases, tracking key milestones, and mitigating risks associated with non-compliance. Proficiency in compliance frameworks, regulatory requirements, and contract management software is essential to execute these duties effectively.
Contract drafting, coordination, and negotiation at an intermediate level require meticulous attention to detail and a strong grasp of legal principles. The role involves preparing, reviewing, and finalizing various contracts, ensuring compliance with applicable laws and company policies. Additionally, the position demands effective communication to liaise between stakeholders, negotiate terms, and resolve disputes promptly. Proficiency in contract management software and a solid understanding of contract law are essential, as is the ability to identify potential risks and propose mitigations. Experience in handling diverse contract types—such as service agreements, NDAs, and licensing deals—is highly valued.
Intermediate-level expertise is required in negotiating and resolving disputes within complex multi-stakeholder settings.
Intermediate-level responsibilities include managing contract amendment and renewal processes.
Established compliance and governance frameworks are applied to ensure adherence to regulatory standards and internal policies.
Proficiency in e-signature and workflow automation tools, such as DocuSign or Adobe Sign, is required.
We value candidates who demonstrate exceptional interpersonal abilities, strong problem-solving aptitude, and a collaborative mindset. The ideal applicant should exhibit effective communication skills, adaptability in dynamic environments, and a commitment to continuous professional development. Additionally, proficiency in teamwork, organizational agility, and a proactive approach to challenges are essential. Prior experience in conflict resolution, stakeholder management, or leadership roles is highly advantageous.
Exceptional communication and interpersonal abilities are essential to foster connections and engage effectively with a broad spectrum of stakeholders.
We are responsible for maintaining accountability and ownership of assigned contracts, verifying their accuracy and ensuring strict compliance with all relevant standards.
Exceptional negotiation skills are essential for navigating intricate discussions with the utmost professionalism and diplomacy.
Critical thinkers excel at navigating intricate, uncertain scenarios by analyzing information, identifying root causes, and evaluating potential solutions. They remain composed under pressure, dissect multifaceted challenges, and implement strategic resolutions to drive progress.
Demonstrates meticulous attention to detail and exceptional organizational abilities to maintain accuracy, ensure regulatory compliance, and facilitate timely project completion.
Candidates must demonstrate exceptional cross-cultural competence and the capacity to collaborate seamlessly with diverse international teams.
Demonstrates the capacity to adjust effectively to shifting priorities and evolving circumstances with minimal disruption to workflow and productivity.
Emotional intelligence is essential, encompassing the capacity to perceive and appropriately address the viewpoints of others in a constructive manner.
Result Orientation: Capable of achieving contracted key performance indicators while adhering to established timelines and regulatory compliance requirements.
Ways of working include flexible hours, remote options, and collaborative team environments to support both individual preferences and project demands. Adaptability to varying schedules and work settings is essential, as is the ability to integrate seamlessly with team dynamics. Proficiency in digital communication tools and self-management skills are required to maintain productivity in dynamic or distributed work arrangements. Candidates should demonstrate reliability, strong organizational abilities, and a commitment to meeting deadlines regardless of location or time zone.
Global collaboration and communication require seamless interaction across diverse countries, cultures, and time zones, ensuring clarity, transparency, and mutual understanding within distributed teams.
Collaborating across functions and disciplines, you will partner with colleagues from diverse backgrounds to integrate expertise, address challenges through joint efforts, and achieve outcomes that advance the organization’s strategic objectives.
Effective collaboration in matrix organizations requires seamless engagement across both solid and dotted reporting structures, achieved through proactive communication, alignment of priorities with line and functional managers, and clear delineation of roles, responsibilities, and expectations to facilitate cohesive team execution and delivery.
Flexibility and adaptability are essential, requiring the ability to remain agile in dynamic environments while adjusting priorities, methodologies, and collaborative strategies in response to shifting project, service, or organizational demands.
Demonstrate ownership and accountability by assuming full responsibility for the execution and advancement of tasks and initiatives, addressing challenges proactively, and ensuring seamless fulfillment of commitments, decisions, and actions to completion. Exhibit initiative within your designated scope of responsibility by driving progress independently rather than relying on external direction.
Effectively bolstering member associations and their self-governance involves systematically disseminating critical knowledge, practical tools, and key insights derived from completed projects and services. This enables member associations to leverage shared experiences, thereby progressively enhancing their capabilities and fostering greater autonomy.
Fostering an environment of ongoing feedback and transparency is essential, as it encourages the open and constructive exchange of feedback and data. This practice empowers teams and stakeholders to engage in meaningful reflection, facilitate learning, and drive continuous improvement in their work and overall impact.
Qualifications
BA/BSc/HND , Diploma , MBA/MSc/MA , Professional Certificate
Experience Required
8 - 10 years
