Position Summary:
The incumbent will be tasked with accelerating the expansion of MSME business at the designated branch by focusing on acquiring new customers, ensuring their retention, and nurturing long-term relationships to effectively address clients’ financial requirements.
Key duties include overseeing project timelines, coordinating team efforts, and ensuring deliverables meet established quality standards. Additionally, the role involves analyzing performance metrics, identifying areas for improvement, and implementing strategic solutions to enhance operational efficiency. Responsibilities also encompass collaborating with cross-functional departments, managing stakeholder expectations, and maintaining clear communication channels throughout project lifecycles.
We are seeking a dynamic professional to drive business expansion and optimize portfolio performance, ensuring strategic alignment with organizational objectives. The ideal candidate will oversee the evaluation, development, and management of key business initiatives, identifying opportunities for growth while mitigating risks. Responsibilities include analyzing market trends, assessing investment potential, and recommending data-driven strategies to enhance portfolio value. Additionally, the role involves collaborating with cross-functional teams to implement initiatives, track progress, and report on performance metrics. Strong analytical, financial acumen, and stakeholder management skills are required, along with a proven track record in portfolio optimization and business development.
Facilitate the expansion of MSME business by identifying and securing lending and deposit prospects from both new and existing clients.
Develop and sustain robust advisory partnerships to secure high-value clients and provide customized financial offerings.
Expand and oversee the MSME portfolio by identifying growth prospects, maintaining profitability targets, and upholding business standards.
Enhance customer relationships by facilitating consistent communication, organizing structured meetings, maintaining precise records, and promoting additional bank products where appropriate.
Evaluate emerging business prospects and forge strategic partnerships while delivering market intelligence and constructive feedback to enhance product offerings and strategic initiatives.
Responsible for overseeing the entire credit process, this role involves evaluating and managing credit applications to minimize financial risk while maximizing sales opportunities. You will analyze customer financial data, establish credit limits, and monitor outstanding receivables to ensure timely collections and reduce delinquency rates. Additionally, you will collaborate with sales and finance teams to implement effective credit policies, resolve customer disputes, and maintain strong relationships with clients to support business growth. A strong understanding of credit risk assessment, proficiency in financial analysis tools, and excellent communication skills are essential for success in this position.
Evaluate loan applications by carefully examining customer needs, conducting thorough financial assessments, and performing essential due diligence—including on-site visits and background checks.
Evaluate applications thoroughly and deliver suitable approval recommendations while maintaining comprehensive and precise documentation.
Oversee the progression of loan applications, relay final determinations to clients, and collaborate with relevant parties to confirm that all stipulations are satisfied before funds are released.
We are seeking a dedicated professional to enhance our customer experience initiatives, ensuring seamless interactions and satisfaction across all touchpoints. The ideal candidate will possess exceptional communication skills, a proactive approach to problem-solving, and a strong commitment to delivering outstanding service. Responsibilities include managing customer inquiries, resolving issues promptly, analyzing feedback to identify trends, and collaborating with cross-functional teams to implement improvements. Proficiency in CRM systems and a customer-centric mindset are essential, along with the ability to multitask in a fast-paced environment. Prior experience in a customer-facing role is preferred.
Build and nurture robust customer relationships by actively promoting the bank’s products, facilitating strategic cross-selling initiatives, and addressing inquiries and complaints promptly to meet established service standards.
Maintain strict confidentiality of customer information while working closely with branch and head office teams to ensure a smooth and exceptional customer experience.
The role involves ensuring adherence to all relevant laws, regulations, and internal policies, with a strong emphasis on monitoring and mitigating compliance risks across the organization. Key responsibilities include conducting regular audits, implementing corrective actions when necessary, and providing guidance to staff to maintain ethical standards and operational integrity. The ideal candidate will possess a degree in a related field, such as law or business administration, along with professional certifications like CCP or CAMS. Proficiency in compliance software and tools, as well as excellent analytical and communication skills, are essential for success in this position.
Ensure adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, with particular emphasis on Know Your Customer (KYC) and anti-money laundering (AML) compliance standards.
Oversee risk management processes while maintaining the integrity and precision of customer documentation and facilitating daily branch operations.
Assist Branch Management in executing daily branch operations in accordance with established Bank Policies and Procedures.
Support organizational efficiency by delivering comprehensive reports, maintaining up-to-date market insights, collaborating effectively within marketing projects, and
Perform any other tasks as delegated by management, including those beyond the scope of regular responsibilities.
Qualifications, Skills, and Experience Needed:
A bachelor’s degree or higher in a relevant field, such as engineering, computer science, or business administration, is required. Candidates must possess at least five years of professional experience in a similar role, with a proven track record of leadership and project management. Proficiency in industry-standard software and tools, along with strong analytical and problem-solving abilities, is essential. Excellent communication and interpersonal skills are necessary to collaborate effectively with cross-functional teams. Additionally, familiarity with regulatory compliance and quality assurance standards is highly desirable. The ideal candidate will demonstrate adaptability, a results-driven mindset, and a commitment to continuous professional development.
A recognized institution must confer a bachelor’s degree in business, finance, or a closely related discipline.
With a minimum of two years of hands-on experience in a sales capacity within a financial services environment, you have developed a strong foundation in client engagement and revenue generation.
Proficiency in banking laws, regulations, and operational procedures is essential for this role.
Proficient in Risk Management and Compliance principles is essential, encompassing the ability to identify, assess, and mitigate risks while ensuring adherence to regulatory requirements and organizational policies.
Analytical professionals with a strong aptitude for evaluating and interpreting data are encouraged to apply. They must possess the capability to critically assess existing practices and propose innovative improvements grounded in empirical evidence and measurable outcomes.
Skilled in fostering alignment and securing buy-in from diverse stakeholders across all NBK departments.
If you satisfy the specified requirements, kindly complete the *Application for Business Banker* form and submit your CV along with a cover letter to recruitment@nationalbank.co.ke by Thursday, June 18, 2026. Ensure the job title and reference number (NBK/RET/30/2026) are clearly stated in the subject line of your email.
Qualifications
BA/BSc/HND
Experience Required
2 years
