Your day at NTT DATA will involve engaging in impactful projects that leverage cutting-edge technology to deliver innovative solutions for our clients. You’ll collaborate with a diverse team of experts, working on tasks that span from system integration and software development to data analytics and cybersecurity. This role requires a strong foundation in your field, along with the ability to adapt to evolving technologies and business needs. You’ll be responsible for analyzing complex challenges, designing robust solutions, and ensuring seamless implementation while maintaining high standards of quality and efficiency. Additionally, you’ll contribute to fostering a culture of continuous learning and professional growth within the organization.
As an Associate Client Manager at NTT DATA, you will focus on cultivating and sustaining strong relationships with designated accounts while ensuring client satisfaction and fostering growth across all solution offerings. Leveraging cutting-edge tools and proven methodologies, you will analyze clients’ needs and deliver customized solutions that precisely align with their unique business objectives.
You will cultivate and expand key relationships through strategic insight and meticulous planning, collaborating with our worldwide office network to ensure outstanding client experiences. Responsibilities involve achieving revenue and margin objectives while reducing client attrition and enhancing retention rates.
Leveraging your deep expertise in cutting-edge technology sales methodologies and industry trends, you will craft and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will identify and capitalize on business prospects, drive revenue expansion, and guide clients through every phase of their purchasing journey.
As the primary liaison, you will resolve client inquiries and maintain high levels of client satisfaction. Leveraging your expertise, you will translate clients’ requirements into practical solutions, enabling them to realize their business objectives through our services.
To excel in this position, you must demonstrate proficiency in the following areas:
Consistently meet the performance targets established in the quarterly accountability matrix, as specified by the Sales Execution Framework.
Cultivate and sustain strong, collaborative relationships with essential stakeholders across designated accounts.
Collaborate with internal teams across support, service, and management to ensure alignment with account goals and fulfillment of client expectations.
Deliver measurable outcomes by meeting assigned sales volume targets and strategic goals within key accounts.
Collaborate in developing comprehensive strategic account plans that establish shared performance objectives, financial benchmarks, and key milestones for one- and three-year horizons.
Continuously evaluate, refine, and confirm client requirements to ensure full alignment with the solutions provided.
Facilitate the advancement of solutions by collaborating with pertinent internal stakeholders to ensure alignment with client needs and deliver optimal outcomes.
Deliver exceptional customer service to ensure alignment with established company benchmarks for satisfaction.
Fulfill all mandatory training and development objectives within the designated timeframe.
Drive strategic partnerships and secure high-level buy-in from key stakeholders in designated accounts.
Deliver precise and up-to-date reporting on designated metrics as mandated by leadership.
We are seeking candidates who meet the following professional qualifications, possess relevant skills, and bring substantial experience to the role. The ideal applicant will have a minimum of [X] years of experience in a similar position, along with a proven track record in [specific skill or industry area]. Strong proficiency in [specific software/tool] and exceptional communication abilities are essential, as the role requires frequent collaboration with cross-functional teams and stakeholders. Additionally, the candidate should demonstrate expertise in [specific responsibility or task], ensuring alignment with organizational objectives. A degree in [relevant field] or equivalent professional experience is preferred, though equivalent work experience may be considered in lieu of formal education. The ability to analyze complex data, solve problems efficiently, and adapt to evolving priorities will further strengthen your application.
A degree or college certification from a regionally accredited institution is required.
A minimum of two years of hands-on experience in IT client management is required.
Demonstrated expertise in utilizing Microsoft Office applications is required.
Proven expertise in CRM reporting and management is required.
Core capabilities essential for this role encompass a robust proficiency in strategic planning, analytical thinking, and problem-solving, coupled with exceptional communication and interpersonal skills to foster collaborative relationships. Candidates must demonstrate a track record of delivering measurable results in fast-paced environments, showcasing adaptability and resilience amidst evolving business demands. Key requirements include a minimum of five years of relevant experience in a leadership or managerial capacity, along with a proven ability to drive operational efficiency and team performance. Responsibilities entail overseeing cross-functional initiatives, mentoring high-performing teams, and ensuring alignment with organizational objectives through data-driven decision-making and continuous improvement strategies. Proficiency in industry-specific tools and technologies, along with a commitment to professional development, is also expected to maintain a competitive edge in dynamic market landscapes.
Proven track record in ICT sales coupled with strong relationship management expertise.
Demonstrates a strong commitment to customer satisfaction and excels in fostering meaningful professional relationships.
Proven expertise in strategic planning, meticulous organization, and effective negotiation is essential.
Results-oriented professional who demonstrates a polished demeanor with a strong focus on achieving measurable outcomes.
Individuals must exhibit a constructive outlook, maintain composure during challenging circumstances, and demonstrate independent problem-solving capabilities to anticipate and address issues effectively.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
