Position Summary:
The successful candidate will spearhead the expansion of MSME business at the designated branch by focusing on customer acquisition, retention, and strategic relationship management to fulfill clients’ financial requirements.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Ensure alignment with company objectives through meticulous project oversight, performance monitoring, and cross-functional collaboration. Foster a culture of accountability, innovation, and continuous improvement by delegating responsibilities, mentoring staff, and optimizing workflows. Maintain compliance with industry regulations, uphold quality standards, and mitigate risks through proactive problem-solving and data-driven decision-making. Serve as a liaison between senior management and departmental teams to facilitate transparent communication and streamline decision-making processes.
As we expand and diversify our business portfolio, your expertise will play a vital role in identifying and capitalizing on new opportunities to drive sustainable growth. You will be responsible for overseeing the strategic management of our existing assets while actively seeking innovative ways to enhance their performance and profitability. This role demands a keen analytical mindset, the ability to assess market trends, and the foresight to make data-driven decisions that align with our long-term objectives. Additionally, you will collaborate with cross-functional teams to ensure seamless integration of growth initiatives, monitor key performance indicators, and report progress to senior leadership. Strong project management skills and a track record of delivering measurable results in dynamic environments are essential for success in this position.
Facilitate the expansion of MSME operations by securing new lending and deposit prospects from both current and prospective clients.
Develop and nurture high-value advisory partnerships to attract lucrative clients while providing customized financial solutions.
Expand and oversee the MSME portfolio by identifying growth prospects, while maintaining profitability and operational excellence.
Enhance customer engagement by fostering consistent interactions, organizing structured meetings, maintaining precise records, and promoting the cross-selling of bank products.
Explore emerging business opportunities and potential partnerships, while delivering market insights and constructive feedback to enhance product offerings and strategic initiatives.
Manages financial obligations by overseeing credit policies, evaluating creditworthiness, and ensuring timely collections while mitigating risk exposure. Develops and enforces credit standards to optimize cash flow and reduce delinquencies, collaborating with sales and finance teams to align credit decisions with business objectives. Analyzes customer financial data, monitors credit limits, and initiates corrective actions for overdue accounts. Prepares comprehensive reports on credit performance, trends, and risk assessments to support strategic decision-making.
Evaluate loan applications by thoroughly analyzing customer requirements, financial data, and conducting comprehensive due diligence, which may involve on-site visits and verification of references.
Conduct thorough evaluations of applications to offer suitable approval recommendations while maintaining comprehensive and precise documentation.
Monitor loan applications through completion, inform customers of approval or denial outcomes, and collaborate with internal teams to satisfy all disbursement requirements.
Our role focuses on enhancing and maintaining superior customer service standards, ensuring seamless and positive interactions at every touchpoint. Key responsibilities include addressing customer inquiries promptly and effectively, resolving issues with empathy and efficiency, and gathering valuable feedback to drive continuous improvement. We seek individuals with strong communication skills, a customer-centric mindset, and the ability to thrive in fast-paced environments. Proficiency in CRM systems and prior experience in customer support are advantageous. The ideal candidate will demonstrate patience, adaptability, and a commitment to delivering exceptional service.
To foster enduring customer relationships, actively promote bank products, facilitate cross-selling initiatives, and address queries and complaints promptly while adhering to established service level agreements.
Ensure the protection of customer information by working in tandem with branch and head office teams to maintain a consistent and customer-centric service approach.
Ensures adherence to all relevant laws, regulations, and internal policies through systematic monitoring, assessment, and reporting. Develops and implements compliance programs, including training initiatives and audit procedures, to mitigate risks and foster a culture of ethical conduct. Identifies and evaluates regulatory changes, providing guidance to leadership on their implications. Collaborates with cross-functional teams to ensure operational alignment with compliance standards. Maintains comprehensive documentation and records to demonstrate regulatory compliance and supports internal audits and inspections as required.
Ensure adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational guidelines, with particular emphasis on Know Your Customer (KYC) and anti-money laundering protocols.
Oversee risk management initiatives while maintaining thoroughness and precision in customer documentation, and provide essential support to daily branch operations.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support organizational performance by delivering comprehensive reporting, maintaining a deep understanding of market dynamics, fostering collaborative efforts in marketing activities, and
Performing any supplementary tasks as delegated by management.
Seeking a candidate with a strong academic background and relevant work experience in the field. The ideal applicant should possess exceptional analytical abilities, proficiency in data interpretation, and robust problem-solving skills. Prior experience in project management or related roles is highly desirable, along with a proven track record of delivering results in fast-paced environments. Excellent communication skills, both written and verbal, are essential, as is the ability to collaborate effectively within cross-functional teams. Familiarity with industry-specific tools, software, or methodologies will be considered advantageous. A commitment to continuous learning and professional development is expected.
A recognized institution must award a bachelor’s degree in business, finance, or a closely related field.
With a minimum of two years of hands-on sales experience obtained within a financial institution, candidates should demonstrate a proven track record in the field.
Proficiency in banking laws, regulations, and operational procedures is required.
Proficiency in risk management and compliance principles is essential.
Highly analytical professionals who excel at critically evaluating established practices and driving innovation through data-driven insights and measurable outcomes are encouraged to apply. The ideal candidate demonstrates a strong aptitude for questioning conventional approaches and leveraging quantitative evidence to assess their effectiveness and potential impact.
Demonstrates exceptional skill in fostering agreement and driving alignment among diverse stakeholders spanning all NBK departments.
If you satisfy the specified criteria, kindly complete the application form titled APPLICATION FOR BUSINESS BANKER, attach your CV and cover letter, and submit them via email to recruitment@nationalbank.co.ke by Thursday, 18th June 2026. Ensure the email subject line includes the job title and reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
