We seek a skilled Account Collection Manager / Debt Collector to manage overdue accounts, engage in repayment negotiations, and enhance recovery outcomes. This position offers a commission-based compensation structure, providing substantial earning opportunities for driven, results-focused individuals.
What You’ll Do
Conduct follow-ups on delinquent accounts and engage in discussions to establish feasible repayment plans with clients.
Ensure meticulous documentation of all collection efforts, maintaining comprehensive and precise records throughout the process.
Address payment discrepancies and disputes with the utmost professionalism and efficiency, ensuring resolution in a timely manner while maintaining clear and respectful communication with all parties involved.
Collaborate effectively with internal teams to achieve designated recovery objectives.
Track collection performance diligently and deliver consistent recovery progress reports.
What We’re Looking For
Here’s a polished rewrite of the paragraph:
A minimum of two to three years of practical experience in debt collection, credit control, customer service, or a closely related field is required.
Proficiency in microfinance institutions, money lending companies, Sacco, fintech lenders, or collections settings is highly beneficial.
Proven ability to communicate effectively and negotiate persuasively is essential.
Demonstrates exceptional skill in managing sensitive circumstances with the utmost professionalism and discretion. Proven ability to navigate delicate scenarios while maintaining composure and adhering to ethical standards. Capable of exercising sound judgment and emotional intelligence in high-pressure or confidential interactions.
A highly motivated individual with a proven track record of achieving and exceeding collection targets consistently. Demonstrates exceptional drive and effectiveness in reaching established goals.
Proficient in analytical thinking and the ability to generate comprehensive reports are essential.
Qualified and enthusiastic applicants are encouraged to submit their CVs by emailing hr@yellowpageskenya.com, with the job title clearly stated in the subject line.
Qualifications
Diploma
Experience Required
2 - 3 years
