Oversee and execute key operational duties to ensure seamless business operations, including managing daily workflows, coordinating team activities, and maintaining high standards of productivity and efficiency. Implement and monitor performance metrics to evaluate progress toward organizational goals, identifying areas for improvement, and implementing corrective measures as needed. Collaborate with cross-functional teams to align departmental objectives with broader company strategies, fostering a culture of accountability and continuous development. Provide guidance and support to team members to enhance their skills and performance, ensuring alignment with company policies and industry best practices.
Install and deploy network security software solutions for proof-of-concept evaluations and customer deployments, ensuring proper configuration and system integration.
Facilitate seamless customer implementations in both cloud and on-premise environments to ensure successful deployment and integration.
Oversee the administration and upkeep of demo environments, guaranteeing their stability, currentness, and alignment with the latest product features.
Facilitate the execution of technical onboarding initiatives and provide customers with step-by-step guidance to ensure seamless setup and initial product adoption.
Engage in virtual customer consultations to assess technical needs, recommend suitable deployment strategies, and resolve technical challenges.
Examine and address technical issues by identifying root causes through debugging techniques, examining log files, and working closely with internal teams to implement effective solutions.
Collaborate effectively with Sales, Product Management, Delivery, and Engineering teams to guarantee positive customer results.
Requirements:
Seeking a candidate with at least two years of practical network management experience, emphasizing expertise in network security.
With a proven track record in client-facing roles, you should possess hands-on experience in sales, customer success, or account management, engaging directly with customers or clients to drive satisfaction and growth.
Proficiency in core networking principles is essential, encompassing TCP/IP, HTTP/HTTPS protocols, browser-server interactions, routing mechanisms, firewall configurations, and security policy implementation.
Proficiency in implementing and managing firewall solutions and security protocols from industry-leading vendors like Cisco, Fortinet, Palo Alto Networks, or Check Point is essential.
A networking or security certification equivalent to CCNA, such as Compton Network+, Compton Security+, Huawei CIA, Juniper INDIA, or comparable credentials, is highly preferred.
Demonstrates rapid learning capabilities, proactively seeks solutions, and conducts technical discussions with professionalism and clarity.
Nice to haves:
Experienced in Linux environments, with the ability to deploy and configure Linux servers independently, including tasks such as setting system date/time, managing network configurations, installing and maintaining software packages, and performing fundamental disk management and administration.
Proficiency in at least one cloud platform—such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)—is required.
Proficiency in the foundational concepts and practices of Docker and Kubernetes is required.
Qualifications
BA/BSc/HND
Experience Required
2 years
