Mission
The Compliance & Risk Support division delivers strategic direction, operational coordination, and specialized assistance to management associates, fostering heightened organizational risk consciousness, robustness, and adherence to regulatory standards. This function facilitates the systematic identification, evaluation, and mitigation of key risks spanning strategic, operational, financial, and safeguarding domains, thereby empowering data-driven decision-making and the enduring realization of organizational goals.
The Crisis and Risk Management Support Professional plays a key role in developing, executing, and refining enterprise risk management and crisis preparedness frameworks tailored for MA’s. This position delivers methodical analysis, coordination assistance, and expert guidance to enhance risk-driven decision-making and crisis response capabilities, ensuring alignment with organizational policies, governance structures, and risk tolerance. Additionally, the role assists in compiling consolidated reports and provides structured decision-support materials to senior leadership, including the Executive Board and International Board.
Responsibilities and duties include overseeing key operational functions, ensuring adherence to established protocols, and maintaining high standards of efficiency and accuracy in all assigned tasks. The role requires executing daily activities with precision, addressing challenges promptly, and collaborating effectively with cross-functional teams to achieve organizational objectives. Additionally, the position entails monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as needed to enhance overall productivity and quality.
Support the establishment, deployment, and ongoing upkeep of enterprise risk management (ERM) principles, frameworks, and tools. Assist in executing systematic risk identification and evaluation procedures while aiding in the formulation and oversight of mitigation strategies and internal controls. Ensure these measures remain in harmony with governance structures and organizational policies throughout their lifecycle.
Prepare comprehensive risk analyses, design insightful dashboards, and compile consolidated reports for executive leadership; participate actively in risk evaluations, audits, and assurance activities; and maintain meticulous documentation paired with well-structured reporting facilitating informed risk-based decision-making.
Support the creation and ongoing refinement of crisis response protocols, Standard Response Assessments (SRA’s), contingency plans, and Standard Operating Procedures (SOPs). Collaborate on crisis simulations and preparedness drills while assisting in embedding crisis preparedness into both operational and programmatic planning efforts.
Provide coordinated analytical assistance during emergency scenarios, compiling situation reports and delivering structured briefings—featuring data-informed and executive summaries—for senior leadership. Additionally, contribute to after-action evaluations and lessons-learned initiatives to enhance organizational preparedness and resilience.
Collaborate with safeguarding, humanitarian action, compliance, audit, finance, communications, and security teams to establish cohesive risk and crisis management strategies, offering expert guidance and resources to Member Associations while streamlining structured information exchange across all entities. Additionally, verify strict adherence to established risk and crisis management policies and escalation protocols.
Develop and enhance an Enterprise Risk Management (ERM) program aligned with the COST 2017 framework—or its most current iteration—to ensure robust risk oversight. Provide strategic guidance to leadership on harmonizing risk appetite with organizational strategy, operational performance, and protective measures.
Provide guidance on the design, upkeep, and resilience testing of Business Continuity and Disaster Recovery strategies, ensuring that essential business operations have a secondary contingency plan validated through consistent tabletop exercises and simulations.
Offer expert guidance on risk management practices while collaborating to establish robust risk mitigation strategies and thorough preparation plans.
To ensure adherence to safeguarding protocols and foster a secure environment for all stakeholders, the successful candidate will be responsible for upholding the highest standards of safety and compliance.
As a representative of SOS Children’s Villages, your role involves fostering and sustaining a secure and nurturing environment for both staff and the individuals we serve—children, adolescents, and adult participants in our programs. Your responsibilities include:
Uphold the Code of Conduct at all times and continuously assess the safeguarding implications inherent in your professional responsibilities.
Engage collaboratively in team dialogues to recognize potential risks and contribute by proposing and implementing proactive measures and strategies for prevention and mitigation.
Incorporate safeguarding principles into all your daily responsibilities and decision-making processes.
Promptly escalate any safeguarding concerns in strict adherence to established protocols and procedures.
Champion a culture rooted in values, uphold unwavering accountability, and enforce a strict zero-tolerance policy toward harm.
Requirements
A master’s degree in Crisis Management, Risk Management, Business Administration, Security Studies, International Relations, Emergency Management, Audit, Compliance, Business Continuity, or a closely related discipline is required.
Seeking candidates with a minimum of a decade of hands-on experience in crisis management, risk management, internal control, audit, compliance, or closely related fields, along with a strong working knowledge of ISO 31000 and ISO 22301 standards and other pertinent frameworks.
With a minimum of five years of hands-on experience, you will have delivered risk reporting and advisory services to high-level international executives, including C- and S-Board members.
Preferred experience includes work with international NGOs or federated systems.
Demonstrates a readiness to undertake travel commitments, accounting for approximately 30 to 35 percent of the role’s obligations.
Fluency in both English and French is essential, with additional proficiency in Spanish considered advantageous.
We seek a candidate with strong proficiency in technical skills, including but not limited to software development, data analysis, or systems engineering. The ideal applicant must demonstrate expertise in relevant programming languages, tools, and methodologies, ensuring efficient problem-solving and project execution. Familiarity with industry-standard software, platforms, and frameworks is essential, as is the ability to adapt to evolving technological demands. Additionally, the role requires a solid understanding of technical documentation, troubleshooting, and collaborative development practices to support team objectives and innovation.
Frameworks for enterprise risk management, such as ISO 31000, provide structured methodologies to identify, assess, and mitigate organizational risks.
Business continuity and crisis management principles, including adherence to ISO 22301 standards, form the foundation of this role.
Risk identification, evaluation, and documentation represent core duties within this role, ensuring comprehensive evaluation of potential threats and their impact on organizational objectives. This position requires thorough analysis to assess vulnerabilities, quantify risks, and compile detailed reports to inform strategic decision-making and mitigate potential disruptions. Strong analytical skills and meticulous attention to detail are essential to accurately document findings and support risk management initiatives.
Conduct thorough incident analysis and produce structured situation reports to ensure accurate documentation and effective communication of findings.
We are tasked with designing and implementing mitigation and monitoring tools to effectively address identified risks and track progress throughout the initiative.
Analytical reporting and the development of comprehensive dashboards are required to support data-driven decision-making processes. This role entails transforming complex datasets into clear, actionable insights through structured reports. Additionally, designing interactive dashboards to visualize key performance indicators (KPIs) and trends is essential for monitoring organizational performance. Proficiency in data visualization tools and strong analytical skills are necessary to fulfill these responsibilities effectively.
Demonstrates exceptional analytical abilities coupled with a methodical and structured approach to problem-solving, ensuring thorough evaluation and logical resolution of complex issues.
Proven aptitude for distilling intricate data and concepts into clear, actionable insights. Demonstrated skill in consolidating multifaceted details and conveying them in a coherent, understandable manner. Experience in interpreting and organizing complex information to facilitate informed decision-making and strategic planning.
Proficiency in both written and oral communication is essential.
Maintaining a high level of diplomacy and exercising discretion at all times is essential.
Ability to influence without direct authority
We seek individuals who demonstrate a proactive approach to problem-solving, consistently seeking innovative solutions to challenges. The ideal candidate will possess a strong ability to analyze complex situations and develop effective strategies to achieve desired outcomes. A commitment to continuous improvement and adaptability in dynamic environments is essential. This role requires a forward-thinking mindset that embraces creativity and efficiency in addressing operational and strategic objectives.
We thrive in collaborative settings and embrace diverse cultural backgrounds to foster inclusive teamwork. Our ideal candidate excels in working across multicultural teams, leveraging varied perspectives to drive innovation and achieve shared goals.
Demonstrates strong interpersonal, communication, and problem-solving abilities. Exhibits adaptability, collaboration, and a customer-focused mindset. Possesses excellent organizational skills with meticulous attention to detail. Thrives in dynamic environments and effectively manages competing priorities. Maintains a proactive approach to professional development and demonstrates reliability in meeting deadlines. Exhibits strong leadership potential and the capacity to work both independently and as part of a team.
Provides extensive advisory expertise at the executive leadership level, offering strategic guidance and insights to senior management and board members. Requires a proven track record of shaping high-level decisions, influencing corporate direction, and contributing to governance frameworks. Strong interpersonal skills and the ability to communicate complex concepts effectively to diverse stakeholders are essential.
Able to influence others effectively and drive desired outcomes through compelling arguments and strategic communication.
Proven skill in conveying intricate concepts in an accessible, straightforward manner.
Solution-orientation
Ways of working include flexible scheduling, hybrid work arrangements, and a collaborative team environment. Employees are expected to maintain professional communication and adhere to company policies while demonstrating adaptability to varying workloads. Proficiency in relevant software and tools is required, along with a commitment to continuous learning and professional development. The role demands strong time management and organizational skills to meet deadlines and contribute effectively to team objectives.
Global collaboration and communication entail seamless interaction across international boundaries, cultures, and varying time zones. This requires fostering open dialogue, ensuring complete transparency, and cultivating a unified understanding within dispersed teams to drive collective success.
Collaborating across departments and leveraging diverse expertise allows us to integrate insights, address challenges through teamwork, and achieve results that reflect the organization’s strategic goals.
Effective collaboration in matrix environments requires seamless interaction across solid and dotted reporting structures by fostering transparent communication, harmonizing priorities with both line and functional leadership, and clarifying roles, responsibilities, and expectations to facilitate cohesive team outcomes.
Remaining agile and versatile, you must exhibit responsiveness to shifting circumstances while recalibrating priorities, methodologies, and collaborative practices in tandem with dynamic project, service, or organizational needs.
Demonstrating ownership and accountability entails assuming responsibility for driving tasks and initiatives forward, addressing challenges proactively, and ensuring commitments, decisions, and actions are executed to completion. It involves taking initiative within the defined scope of responsibility rather than relying on external direction.
To bolster the capacity and autonomy of member associations, we focus on sharing critical knowledge, tools, and insights derived from completed projects and services, enabling these organizations to enhance their capabilities and operational independence through continuous learning and adaptation.
Continuous feedback and transparency involve fostering an environment where insights and data are exchanged openly and constructively. This practice empowers teams and stakeholders to engage in meaningful reflection, learning, and ongoing enhancement of their work and contributions.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 years
