POSITION SUMMARY
Oversee the preparation of room status reports, validate room conditions, identify discrepancies, prioritize cleaning schedules, and update the status of guest rooms scheduled for departure. Collaborate with Housekeeping leadership to streamline daily operations. Serve as a key point of communication to align the efforts of Housekeeping, Engineering, Front Office, and Laundry departments. Log and resolve discrepancies in room status in coordination with the Front Desk. Compile and distribute room assignments to the Housekeeping team. Track, update, and maintain the list of ‘Do Not Disturb’ rooms. Ensure all vacant, uncleaned rooms are processed within the required timeframe and designate urgent cleaning requests, including rooms previously marked as ‘Do Not Disturb.’ Finalize all mandatory Housekeeping documentation.
Follow all established company policies, safety protocols, and security measures; promptly report any maintenance issues, safety risks, accidents, or injuries; and complete required safety training and certifications. Maintain a clean, professional uniform and personal appearance while safeguarding proprietary information and company assets. Greet and engage guests in accordance with company standards, proactively addressing their service needs and expressing gratitude for their visit. Uphold quality expectations and standards consistently in all duties. Foster collaborative relationships by contributing positively to team objectives, attentively listening to coworkers, and responding thoughtfully to their concerns. Communicate clearly and professionally in both verbal and written interactions, ensuring accuracy and completeness in all documentation. Utilize computer systems to input and retrieve essential work-related data. Sustain prolonged periods of standing, sitting, or walking. Handle, transport, and position objects weighing up to 10 pounds independently, including lifting, carrying, pushing, and pulling as needed. Perform any additional duties as reasonably assigned.
We value candidates who demonstrate the following preferred qualifications.
Education: A diploma or certificate in hospitality management or an equivalent field is required.
Related Work Experience: Candidates must possess at least 1–2 years of professional experience in a housekeeping capacity.
Seeking candidates with prior experience, ideally in a hotel or luxury service setting, with a preference for those who have worked in a 4- or 5-star establishment.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
