Seeking applicants with a Bachelor’s degree in a relevant field and at least three years of professional experience in a similar role. Proficient in Microsoft Office Suite and enterprise software systems is essential. Strong analytical, communication, and organizational skills are required to excel in this position. Prior experience leading project teams and managing cross-functional initiatives is highly advantageous. The ideal candidate will demonstrate adaptability, attention to detail, and a commitment to continuous learning. Must possess a valid driver’s license and be willing to travel as needed for business purposes.
We are seeking a highly motivated professional to fill a full-time, on-site position in Kenya. The ideal candidate must be available to work on-site full-time, demonstrating reliability and commitment. This role requires hands-on presence at the designated workplace, ensuring active participation in all assigned tasks and responsibilities.
A degree or diploma in Tourism, Hospitality, or a closely related discipline is required.
Seeking candidates with at least one year of hands-on experience in reservations and tour operations, specifically within the safari tour industry.
Exceptional proficiency in clear, effective communication and adeptness at resolving complex issues are essential.
Professional competency in Microsoft Office applications is required, along with practical experience using booking systems.
A meticulous eye for detail, exceptional multitasking skills, and an unwavering commitment to customer satisfaction are essential to this role.
Familiarity with East African destinations represents an advantageous qualification.
Oversee a comprehensive range of critical duties, including the development and implementation of strategic initiatives to enhance operational efficiency and drive organizational growth. Serve as a primary liaison between senior management and departmental teams to ensure seamless communication and alignment with company objectives. Lead cross-functional projects, fostering collaboration and accountability among stakeholders while monitoring progress to meet established deadlines and performance benchmarks.
Assist in verifying and finalizing flight reservations, hotel accommodations, and activity bookings. Coordinate with airlines, hotels, and service vendors to confirm availability and ensure seamless service delivery.
Provide support in preparing and delivering hotel vouchers, itineraries, quotations, invoices, and booking confirmations to the sales team.
Collaborate with the sales team to develop customized itineraries tailored to each client’s specific requirements.
Handle modifications to bookings, cancellations, and special requests, while also providing emergency assistance.
Partner with Sales, Operations, and Finance teams to ensure bookings align seamlessly with established company procedures.
Assist in maintaining accurate and current digital and physical records for all reservations and associated documentation.
Oversee service standards, collect feedback, and contribute to process enhancements.
We kindly request that you forward your résumé to info@bobuafrica.com for consideration.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
