Job Summary
Rivet Software & Systems LTD seeks a proactive and dependable Onsite Technician to enhance our expanding team. The successful applicant will deliver onsite technical support, execute system installations and maintenance, perform troubleshooting, and assist customers with our software and hardware solutions.
Oversee a comprehensive range of critical duties encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Ensure adherence to established policies, standards, and regulatory requirements while fostering a culture of accountability and excellence. Collaborate with cross-functional teams to align objectives, optimize processes, and achieve performance targets. Monitor key performance indicators (KPIs) and implement data-driven solutions to enhance productivity, efficiency, and customer satisfaction. Serve as a primary liaison between senior management and staff, facilitating transparent communication and resolving escalated issues promptly. Mentor and develop team members through targeted coaching, performance reviews, and professional development initiatives, cultivating a high-performing workforce.
Deliver in-person technical assistance and resolve issues on-site.
Install, deploy, configure, and provide ongoing upkeep for software and hardware infrastructure to ensure optimal performance and reliability. Responsible for setting up new systems, managing configurations, and performing routine maintenance to support operational efficiency.
Provide clients with comprehensive assistance for system configuration and user support to ensure optimal functionality and satisfaction.
Diagnose and resolve technical issues with a high degree of efficiency and accuracy.
Perform regular maintenance activities and system evaluations to ensure optimal functionality and reliability.
Provide user training on system operations as required.
Draft comprehensive technical reports and deliver timely progress updates to stakeholders.
Deliver consistently high-quality customer service while maintaining clear and professional communication with clients.
Bachelor’s degree in engineering, computer science, or a related field required. Minimum 5 years of relevant work experience in [industry/field] is essential. Proficiency in [specific programming languages/tools] is mandatory. Strong problem-solving and analytical skills are crucial for this role. Excellent communication abilities to collaborate with cross-functional teams are necessary. Knowledge of [specific methodologies/standards] is highly desirable. Ability to work independently and manage multiple priorities in a fast-paced environment is expected. Familiarity with [specific systems/processes] is a plus. Commitment to continuous learning and professional development is required.
A diploma or degree in Information Technology, Computer Science, Business Information Technology, or a closely related field is required.
A foundational knowledge of computer systems, networking principles, and software support mechanisms is essential.
Effective communication abilities and strong interpersonal competencies are essential.
Capable of working autonomously with minimal oversight, demonstrating self-motivation and the capacity to prioritize tasks effectively without constant direction.
Aptitude for resolving issues effectively stands as a key requirement for this position. Candidates must demonstrate the capacity to analyze complex situations, identify root causes, and implement practical solutions efficiently. Proven ability to navigate challenges with creativity and logical reasoning is essential for success in this role.
Technical support or fieldwork experience is highly beneficial.
This role offers numerous supplementary benefits, including competitive remuneration packages, flexible work arrangements, comprehensive health benefits, and opportunities for professional development. Additional perks may consist of remote work options, wellness programs, performance bonuses, and generous paid time off allowances. These advantages are designed to support work-life balance, foster employee growth, and enhance overall job satisfaction.
Candidates should possess practical experience in implementing or utilizing ERP (Enterprise Resource Planning) or POS (Point of Sale) systems.
Capable of traveling to provide on-site assistance as needed.
What We Offer
Join a dynamic and expanding technology firm poised for continued growth and innovation.
Field experiences in a hands-on setting is required to complement theoretical knowledge with real-world application. Candidates must possess relevant practical experience gained through direct involvement in fieldwork activities to ensure proficiency in applying learned concepts. This requirement emphasizes the importance of exposure to authentic scenarios, enabling individuals to develop problem-solving skills and adaptability in dynamic environments.
This role offers substantial potential for professional development and advancement within the organization, enabling employees to expand their skills, assume greater responsibilities, and progress toward long-term career goals.
We foster a collaborative and encouraging workplace where teamwork and mutual respect are paramount. Our environment is designed to empower employees, promoting both personal growth and professional development through mentorship and open communication.
Qualified candidates are encouraged to submit their resumes via email to admin@risetsystems.com, with the position title specified in the subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
Experience Required
0 - 1 years
