Job Purpose:
The primary objective of this position is to support SHOCK’s health mission by rigorously executing clinical services policies within the designated facility. Key responsibilities include delivering exceptional patient care, overseeing clinical workflows, following established treatment guidelines, and facilitating patient referrals. Additionally, the role requires maintaining precise medical documentation, safeguarding patient privacy, advancing health awareness initiatives, and fostering collaboration with cross-functional teams to provide integrated and patient-centered healthcare in alignment with SHOCK’s benchmarks.
Oversee and execute core functions and strategic initiatives essential to the role, including managing daily operations and driving key performance metrics. Develop and implement policies, procedures, and systems to enhance efficiency, streamline workflows, and ensure compliance with organizational standards. Collaborate cross-functionally with teams to align goals, foster innovation, and achieve departmental objectives. Monitor progress through performance tracking, data analysis, and regular reporting to senior leadership. Maintain stakeholder relationships to uphold brand reputation and support business growth. Provide leadership and mentorship to team members while fostering a culture of accountability and continuous improvement.
Oversee and execute key duties, including managing project timelines, coordinating team efforts, and ensuring deliverables meet quality standards. Handle client interactions to address inquiries, resolve issues, and maintain strong professional relationships. Monitor budgets to prevent overspending while optimizing resource allocation. Conduct performance evaluations and provide constructive feedback to enhance team productivity. Implement process improvements to streamline workflows and increase efficiency. Stay updated on industry trends to foster innovation and maintain a competitive edge. Ensure compliance with company policies, regulatory requirements, and ethical guidelines. Collaborate with cross-functional teams to align goals and achieve organizational objectives.
Clinical care and patient management responsibilities include delivering high-quality medical services, coordinating treatment plans, and ensuring adherence to clinical protocols. This role involves evaluating patient conditions, developing individualized care strategies, and collaborating with multidisciplinary teams to optimize health outcomes. Additionally, the position requires maintaining accurate medical records, monitoring patient progress, and providing education on health maintenance and disease prevention. Strong communication skills, attention to detail, and a commitment to patient-centered care are essential for success in this position.
We deliver comprehensive healthcare services to patients by conducting thorough medical histories, performing detailed examinations, ordering and interpreting diagnostic investigations, formulating and implementing appropriate treatment plans, monitoring patient progress through follow-up consultations, and providing essential health education to promote wellness and preventative care.
Provide clinical care by attending to patients at healthcare centers and overseeing the management of opportunistic infections.
Apply SHOCK’s health standards for treatment and patient management.
Ensure prompt evaluation and referral of clients requiring additional care.
Provide expert guidance and support to patients, clients, and staff regarding health-related concerns.
Address inquiries regarding patient information, lab requests, x-ray results, prescription requests, and related matters promptly and professionally.
Coordinate appointments for specialist consultations, imaging studies, laboratory tests, and other necessary medical services, and ensure patients receive clear instructions and relevant information regarding these appointments.
Maintains the integrity and confidentiality of all patient records, ensuring strict adherence to established protocols and regulatory requirements. Safeguards sensitive information by implementing appropriate security measures and access controls. Handles, processes, and stores patient data with precision to prevent unauthorized disclosure or breaches. Collaborates with healthcare teams to verify accuracy and completeness of records while facilitating seamless information flow. Demonstrates a commitment to ethical standards and professional conduct in all interactions involving patient data.
Responsibilities include ensuring the accuracy and currency of patient records, charts, and other essential documentation.
Gather and analyze clinical data to prepare comprehensive reports.
Gather and organize data to support clinical services research initiatives.
Uphold strict adherence to patient confidentiality protocols, ensuring all sensitive information remains secure and protected at all times, in compliance with relevant legal and ethical standards.
Other duties include collaborating with cross-functional teams to align on project objectives, conducting thorough market research to identify industry trends and opportunities, and presenting strategic recommendations to senior leadership. This role may also involve developing comprehensive business cases, overseeing the implementation of new initiatives, and ensuring compliance with regulatory standards. Additionally, the position requires maintaining accurate documentation, tracking key performance indicators, and providing regular updates to stakeholders on progress and outcomes.
Deliver ongoing medical education and health-related training sessions as needed.
Collaborate effectively with colleagues and staff across various levels to uphold and deliver exceptional service standards.
Ensure all assigned equipment is properly maintained and accounted for, promptly reporting any issues or status updates to the line manager as necessary.
A candidate for this position must possess a comprehensive understanding of the required knowledge, relevant experience, and key attributes or skills essential for success in the role. They should have a proven track record in their field, demonstrating expertise through prior work engagements. Additionally, they must exhibit strong interpersonal and communication abilities, along with problem-solving capabilities and adaptability to evolving challenges. Proficiency in specialized tools or methodologies pertinent to the position is also expected, as is a commitment to continuous learning and professional development.
Holders of a relevant academic qualification, such as a bachelor’s or master’s degree in a pertinent field, are required for this position. Candidates must demonstrate their proficiency through a combination of formal education and, where applicable, specialized certifications. A strong academic foundation in the subject area, complemented by hands-on experience or research, will be considered essential to success in this role. Additionally, familiarity with industry standards and emerging trends may be advantageous for fulfilling the associated responsibilities effectively.
A Bachelor’s degree in Clinical Medicine and Community Health or a Diploma in Clinical Medicine and Surgery is required.
A strong academic background in a relevant field, coupled with practical experience in a professional setting, is essential for this role. Candidates must possess at least three years of experience in a similar position, along with a proven track record of delivering measurable results. Exceptional analytical, communication, and organizational skills are required to thrive in this dynamic environment. Familiarity with industry-specific software and adherence to professional standards are also mandatory. Additionally, the ability to work collaboratively within cross-functional teams and manage multiple priorities is highly valued.
A minimum of three to five years of practical clinical experience in a hospital or healthcare setting, encompassing direct patient care responsibilities, is required.
Registered Clinical Officer, preferably with training from the Kenya Medical Training College (KMTC), responsible for delivering high-quality clinical services in alignment with established medical protocols and guidelines.
Mandatory registration with the Clinical Officers Council and possession of a current practicing license are essential requirements.
Individuals should possess foundational knowledge or practical experience in HIV-related matters.
Candidates must possess specialized qualifications that are uniquely tailored to the demands of this particular role.
Experience in community-based healthcare delivery or service provision within underserved populations is strongly preferred.
Proficiency encompasses general medicine, primary healthcare, and the management of prevalent diseases is required.
Proven expertise in handling opportunistic infections and addressing common medical conditions prevalent in resource-constrained environments is required.
Proven expertise in managing patient referrals and facilitating access to specialized healthcare services.
Skilled in operating medical and clinical instruments essential for diagnosing and administering treatments.
Proficient in obtaining comprehensive patient medical histories, conducting detailed physical examinations, and ordering necessary diagnostic tests. Skilled in accurately diagnosing conditions, prescribing appropriate treatments, and providing ongoing patient care through follow-up evaluations.
Conduct outpatient surgical interventions involving minor procedures with precision and care.
Functional Skills encompass a diverse range of competencies essential for effective job performance, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), strong written and verbal communication abilities, exceptional organizational and time management skills, and the capacity to analyze data and solve problems efficiently. Additionally, familiarity with project management tools such as Asana or Trello, basic graphic design knowledge (e.g., Canva), and a solid understanding of digital marketing principles are often required. The ideal candidate should demonstrate adaptability, attention to detail, and the ability to work collaboratively in fast-paced environments while maintaining high productivity and accuracy.
Clinical Expertise
We seek a highly skilled professional with extensive clinical expertise to join our team. The ideal candidate will possess a strong background in clinical practice, demonstrating proficiency in evaluating patient needs, implementing evidence-based interventions, and ensuring optimal health outcomes. Requirements include a valid license to practice, relevant certifications, and a minimum of five years of hands-on clinical experience. Key responsibilities involve conducting thorough assessments, developing individualized care plans, collaborating with interdisciplinary teams, and maintaining up-to-date knowledge of medical advancements. The successful applicant will exhibit exceptional critical thinking, compassionate patient care, and a commitment to professional growth.
We oversee the comprehensive coordination and administration of patient care, ensuring optimal health outcomes and seamless service delivery. This role involves maintaining accurate medical records, scheduling appointments, and facilitating communication between healthcare providers and patients. Additionally, we handle insurance verifications, address patient inquiries, and assist in treatment planning to support both clinical and administrative functions. Strong organizational skills, attention to detail, and proficiency in healthcare software are essential for success in this position.
Duties include managing patient referrals and ensuring seamless coordination between healthcare providers. The role requires oversight of referral processes, verification of insurance coverage, and facilitation of appointments with specialists. Additionally, the position demands strong organizational skills to maintain accurate records and follow up on pending cases. Collaboration with medical staff, administrative teams, and external partners is essential to optimize patient care and streamline administrative workflows.
Maintains accurate and secure management of all medical records, ensuring compliance with regulatory standards and organizational policies. Oversees the organization, storage, retrieval, and confidentiality of patient documentation while facilitating efficient access for authorized personnel. Demonstrates proficiency in electronic health record (EHR) systems and adheres to HIPAA guidelines to protect sensitive health information. Assists in audits, data entry, and record retention schedules to support operational efficiency and regulatory compliance. Collaborates with healthcare providers and administrative teams to ensure seamless record-keeping processes and improve documentation accuracy.
Medical Equipment Management involves overseeing the acquisition, maintenance, calibration, and utilization of medical devices to ensure compliance with regulatory standards and operational efficiency. This role requires a strong background in healthcare technology, meticulous attention to detail, and proficiency in managing inventory and service records. Responsibilities include coordinating equipment inspections, coordinating repairs with vendors or internal teams, and ensuring timely documentation of all activities. Additionally, the position demands adherence to safety protocols, risk management practices, and adherence to relevant healthcare regulations to safeguard patient and staff well-being.
Behavioral Competencies/Attributes:
We seek candidates who demonstrate strong interpersonal and communication skills, enabling effective collaboration in team environments. The ideal applicant will exhibit adaptability and problem-solving abilities to navigate dynamic challenges and drive innovative solutions. Integrity and ethical conduct are essential, as is a commitment to continuous learning and professional growth. Proven leadership qualities and a customer-centric mindset are also required to foster positive relationships and achieve organizational objectives.
We place a high premium on meticulousness and precision, ensuring that every task is executed with accuracy and thoroughness. This role demands a keen eye for spotting discrepancies, maintaining consistency, and upholding high standards in all outputs. Your ability to identify errors, follow intricate instructions, and deliver flawless results will be critical to your success in this position. Strong organizational skills and a commitment to excellence are essential to meet the rigorous demands of this role.
We prioritize an empathetic and patient-centered approach to deliver compassionate care tailored to individual needs. This requires actively listening to patients, validating their concerns, and ensuring their comfort throughout their healthcare journey. Candidates must demonstrate a strong commitment to understanding diverse perspectives and fostering trust through respectful, attentive communication.
Upholding the highest standards of ethical behavior and integrity is essential to this role, ensuring adherence to established policies, legal requirements, and professional norms. Candidates must demonstrate a steadfast commitment to honesty, accountability, and transparency in all actions and decisions. The position requires strict compliance with confidentiality protocols and conflict-of-interest guidelines to safeguard organizational trust and reputation. Additionally, individuals must proactively identify and address potential ethical dilemmas while promoting a culture of integrity within the team and broader workplace.
Effective problem-solving and sound decision-making are essential to this role, requiring not only analytical skills but also the ability to assess situations objectively, weigh potential outcomes, and implement solutions efficiently. Candidates must demonstrate a proven track record of identifying root causes, evaluating risks, and making data-driven choices under pressure while maintaining alignment with organizational goals. Strong critical thinking, adaptability to changing circumstances, and the capacity to balance short-term fixes with long-term strategies are equally vital. Proficiency in utilizing relevant tools and methodologies to streamline the process—from initial assessment to final execution—is also expected.
Adaptability and flexibility are essential qualities for this role, enabling you to thrive in dynamic environments and respond effectively to shifting priorities. You will encounter rapidly evolving challenges that demand quick adjustments to strategies, processes, and workflows. The ability to pivot seamlessly between tasks, projects, and even roles when necessary is critical to success. Additionally, this position requires a willingness to embrace change, whether driven by technological advancements, organizational shifts, or unexpected obstacles. Strong problem-solving skills and a proactive mindset will allow you to navigate uncertainty while maintaining productivity and alignment with team objectives.
Prepare your application by submitting it through the designated method provided in the job posting. Ensure all required documents and information are included as specified in the application instructions. Follow the outlined steps precisely to complete the submission process accurately and efficiently.
We embrace diversity and are committed to equal opportunity employment, welcoming applications from all qualified candidates. Please submit your application, including a comprehensive cover letter and CV, to recruitment@shofco.org with the subject line “Clinical Officer-Mathieu.” Ensure your application reaches us by June 20, 2026, as late submissions will not be considered. Only candidates selected for further review will be contacted.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
