A prominent telecommunications provider is seeking to hire a Trade Development Representative to join their team.
Job purpose
Our objective is to conduct channel visits to enhance retailer awareness and improve SIM and Float turnaround times, while ensuring strong visibility and effective merchandising at the point of purchase for SOS and Trash agents.
Oversee a comprehensive range of critical duties, including the management of daily operations, strategic planning initiatives, and team leadership responsibilities to ensure organizational goals are met efficiently. Develop and implement policies and procedures that enhance productivity, compliance, and overall performance. Collaborate with cross-functional teams to drive project execution, resolve operational challenges, and foster a culture of accountability and continuous improvement. Monitor key performance indicators to assess progress, identify areas for enhancement, and implement corrective actions as needed. Serve as a primary liaison between senior management and staff, ensuring clear communication of objectives, expectations, and feedback while maintaining alignment with the company’s mission and values.
Effectively oversee the identification and recruitment of Agents, focusing on mobile money outlets and high-traffic retail stores, to ensure seamless SSO & Agent mapping.
Achieve target call rates by conducting regular visits to SOS and Agents in accordance with established route plans (beat plans).
Provide all necessary transaction tools to SSO and agent outlets, and conduct comprehensive training sessions for SOS and Trash Agents on operational processes.
AML training and development initiatives encompass educating agents on Anti-Money Laundering (AML) protocols and instructing SOS in the Know Your Customer (KYC) procedures, specifically as they pertain to the SIM REG framework.
Ensure consistent availability of stock by overseeing float management and sales activities, while strictly implementing the 1.5x stock rule for agents to prevent shortages. Verify that Sales Support Officers (SOS) maintain sufficient SIM inventory for seamless new registrations and activations, thereby supporting uninterrupted service delivery.
We are responsible for establishing and upholding merchandising standards by ensuring the availability of merchandising materials at SSO and Agent outlets.
We seek applicants with a strong academic background and relevant professional experience.
A degree or diploma in Business, Marketing, or a closely related discipline is required.
With a proven track record in the relevant field, you will bring extensive hands-on experience to this role. The ideal candidate will have successfully delivered projects or tasks in prior positions, demonstrating both technical and soft skills. Proficiency in industry-standard tools, methodologies, or frameworks is essential, alongside the ability to adapt to evolving challenges. This experience should include problem-solving, collaboration, and a commitment to continuous improvement.
With a minimum of one year’s background in sales and distribution roles within the fast-moving consumer goods (FMCG) or telecommunications (Telcos) sectors, candidates should demonstrate relevant industry experience.
The ideal candidate will possess a strong set of competencies, including exceptional problem-solving abilities, effective communication skills, and a proven track record in project management. Proficiency in industry-standard software and tools is essential, along with the capacity to work collaboratively within cross-functional teams. Additionally, the role demands adaptability to evolving priorities, a commitment to continuous learning, and the ability to drive results under tight deadlines. Strong analytical skills and attention to detail are critical for success in this position.
We prioritize delivering exceptional service by deeply understanding and addressing the unique needs of each client. This role demands a commitment to building enduring relationships through attentive listening, thoughtful solutions, and consistent follow-through. Key requirements include a proven ability to anticipate customer pain points, adapt communication styles to diverse audiences, and maintain a solutions-oriented mindset under pressure. Responsibilities encompass conducting thorough needs assessments, providing timely and accurate responses, and collaborating cross-functionally to ensure seamless customer experiences.
Proven expertise in persuasion and negotiation is essential, requiring the ability to effectively sway opinions and secure favorable agreements. Demonstrated proficiency in convincing stakeholders, resolving conflicts, and reaching mutually beneficial outcomes is critical. Strong interpersonal and communication skills are necessary to navigate complex discussions and drive consensus. The ideal candidate will possess a track record of successfully influencing decisions and negotiating terms to achieve organizational objectives.
Networking and cultivating strategic partnerships are essential components of this role, requiring the ability to identify, engage, and maintain valuable professional relationships that drive mutual growth and innovation. The successful candidate will be adept at leveraging these connections to enhance business opportunities, foster collaboration, and deliver measurable value to all stakeholders involved. Strong interpersonal skills, along with a proactive approach to relationship management, are critical to thriving in this position.
Analytical Thinking
Demonstrated ability to assess complex situations, identify key issues, and develop effective solutions through structured reasoning and data analysis. Requires proficiency in interpreting quantitative and qualitative information, evaluating multiple perspectives, and making well-founded decisions under uncertainty. Essential for roles demanding problem-solving, strategic planning, and evidence-based decision-making.
Interested candidates who satisfy the outlined qualifications are invited to submit their application, including a cover letter, salary expectations, and a comprehensive CV with a daytime contact number, to the designated email address: jobs1@hcsaffiliatesgroup.com. Kindly ensure the subject line clearly states “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
