Job purpose
To prioritize field visits, enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee and execute critical tasks encompassing project management, team leadership, and strategic planning, ensuring alignment with organizational objectives. Collaborate across departments to streamline processes, enhance productivity, and drive operational excellence. Conduct comprehensive performance evaluations, identify skill gaps, and implement targeted training initiatives to foster professional growth. Develop and maintain robust reporting systems to monitor progress, analyze key metrics, and provide actionable insights to senior leadership. Serve as a primary liaison for stakeholder communications, ensuring transparency and accountability at all levels.
Effectively oversee the identification and recruitment of Agents, focusing on mobile money outlets and high-traffic retail stores.
Maintain consistent engagement with SOS and Agents by adhering to established route plans (beat plans) through regular visits.
Provide and deliver all essential business tools necessary for seamless transactions at SSO and agent outlets, ensuring agents are thoroughly trained on operational processes.
The role involves delivering comprehensive training to agents on Anti-Money Laundering (AML) protocols and educating Subject Owners (SOS) on Know Your Customer (KYC) procedures as they pertain to SIM REG compliance.
Float and stock management responsibilities include monitoring and rigorously enforcing the 1.5x stock rule for agents, while also ensuring Sales Support Officers (SOS) maintain sufficient SIM stock for new registrations and activations.
We are responsible for establishing and upholding merchandising standards by ensuring the availability of merchandising materials at SOS (Service Support Outlets) and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. A minimum of a bachelor’s degree in a related field is required, with preference given to those holding advanced degrees. Professional experience in a similar role is essential, demonstrating a capacity to handle the responsibilities of the position effectively. Proficiency in industry-specific software and tools is often necessary, along with excellent communication and problem-solving skills. Candidates should exhibit a commitment to continuous learning and professional development to stay current with evolving industry standards and best practices.
A Bachelor’s degree or a Diploma in Business, Marketing, or a related discipline is required.
Experienced professionals in van sales or comparable sales positions are required for this role.
Holders must possess a current, valid driver’s license.
Seasoned professionals with a minimum of five years of hands-on experience in the field are encouraged to apply, as this role demands a proven track record of success in a related industry. The ideal candidate will possess a deep understanding of core principles and best practices, demonstrated through prior accomplishments and tangible results. Strong analytical abilities and meticulous attention to detail are essential to navigate complex challenges and drive impactful outcomes.
With a minimum of one year of hands-on experience in sales and distribution within the fast-moving consumer goods (FMCG) or telecommunications (Telcos) sectors, you bring valuable expertise to this role.
The ideal candidate will possess a strong set of competencies aligned with the role’s demands. These include exceptional analytical and problem-solving abilities, demonstrated through a track record of delivering innovative solutions under pressure. Effective communication skills, both written and verbal, are essential for collaborating across teams and presenting complex ideas clearly. The position requires a proactive mindset, with the capacity to take initiative, adapt to evolving challenges, and drive projects to completion. Strong organizational skills are necessary to manage multiple priorities efficiently while maintaining high attention to detail. Additionally, the role demands a commitment to continuous learning and professional growth to stay current with industry trends and best practices.
We prioritize customer satisfaction above all else, ensuring our services consistently meet and exceed client expectations. This role demands a dedication to understanding and addressing customer needs, resolving issues promptly, and maintaining open lines of communication. Strong interpersonal skills and a proactive approach are essential to fostering long-term relationships and delivering exceptional service. Candidates must demonstrate empathy, patience, and the ability to handle challenging situations with professionalism and a solutions-oriented mindset.
Skilled in negotiation and influence, with a proven ability to persuade and build consensus among diverse stakeholders. Adept at crafting compelling arguments, addressing objections, and securing favorable outcomes through strategic communication and relationship-building. Demonstrated capability to navigate complex situations, align interests, and drive mutually beneficial agreements while maintaining professional integrity.
Networking and cultivating strategic partnerships are essential aspects of this role. The successful candidate will actively engage in establishing and maintaining relationships with key stakeholders, including clients, vendors, and industry leaders. This involves attending industry events, participating in professional forums, and leveraging digital platforms to expand our network. Additionally, the individual will be responsible for identifying partnership opportunities that align with the organization’s objectives and negotiating mutually beneficial agreements to drive growth and innovation. Strong interpersonal skills, a proactive approach, and the ability to communicate effectively are critical for success in this position.
Analytical thinking involves the capacity to systematically assess information, identify patterns, and derive logical conclusions from complex data. Professionals in this role must possess strong problem-solving abilities, attention to detail, and proficiency in interpreting quantitative and qualitative information. They are responsible for evaluating processes, diagnosing issues, and implementing data-driven solutions to optimize efficiency and effectiveness. Effective analytical thinkers communicate insights clearly, collaborate with cross-functional teams, and adapt strategies based on evolving business needs.
Interested applicants who fulfill the specified criteria are encouraged to submit their application letter, along with their expected salary and a comprehensive CV that includes a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should include “Activation Team Lead – Stanza,” and candidates must clearly state their location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
