Primary duties involve overseeing key operational tasks, ensuring efficient workflow execution, and maintaining high standards of performance across designated areas. The role requires diligent attention to detail, adherence to established protocols, and the ability to meet deadlines consistently. Additionally, responsibilities include collaborating with cross-functional teams, resolving process-related challenges, and contributing to strategic initiatives that enhance overall productivity. A strong focus on accuracy, analytical thinking, and proactive problem-solving is essential to succeed in this position.
The Provider Relations & Wellness Assistant will collaborate with the Provider Management team to facilitate contracting, compliance oversight, onboarding procedures, and relationship development initiatives. This position plays a pivotal role in ensuring comprehensive provider documentation, fostering clear and efficient communication, and maintaining high standards of service delivery throughout the provider network.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Develop, implement, and monitor initiatives that align with long-term objectives while ensuring adherence to industry standards and best practices. Foster a collaborative work environment that encourages innovation, accountability, and continuous improvement. Lead cross-functional teams to optimize productivity, streamline processes, and achieve measurable performance targets. Analyze data to inform decision-making, mitigate risks, and capitalize on growth opportunities. Maintain open communication channels with stakeholders to ensure transparency and alignment on key priorities.
Coordinate the contracting process by liaising with providers and internal stakeholders to verify that all required documentation is properly prepared and maintained.
Oversee the provider compliance workflow, ensuring the gathering and maintenance of Know Your Customer (KYC) documentation remain current and accurate.
Prepare, distribute, and oversee provider communications including appointment notifications, welcome messages, as well as suspension and termination notices.
Oversee and administer the provider management group email account, prioritizing the prompt resolution of pending cases to maintain operational efficiency.
Foster strong partnerships with small and medium-sized providers, ensuring proactive communication and effective resolution of any arising issues.
In alignment with the designated responsibilities, the execution of the Provider Management strategy will be carried out with precision and adherence to established guidelines.
Provider price negotiation involves evaluating costs and engaging in discussions with service providers to secure competitive pricing during key stages such as provider onboarding, contract renewals, and other specified company periods.
Conducting comprehensive physical audits of both prospective and current providers is essential to evaluate the quality of service delivery and reduce the risk of fraudulent activities.
Assigned duties may include additional responsibilities as determined by management from time to time.
Proficiency in written and verbal communication is essential, along with strong analytical and problem-solving abilities. Candidates must demonstrate expertise in project management and the capacity to work effectively within cross-functional teams. Familiarity with industry-specific software and tools is also necessary. Additionally, the ideal candidate will exhibit leadership qualities, adaptability in fast-paced environments, and a commitment to continuous professional development.
Exceptional ability to manage tasks efficiently and coordinate activities seamlessly.
Proven ability to communicate effectively and build strong interpersonal relationships is essential.
Possesses the capacity to effectively oversee numerous responsibilities while maintaining meticulous precision in execution.
Proven capability to function autonomously while cultivating productive professional relationships.
Professionally, we actively encourage a forward-thinking mindset that prioritizes inventive solutions and the cultivation of novel concepts to address challenges effectively.
Professionalism is essential when engaging with internal stakeholders, such as colleagues and management teams, as well as external stakeholders, including clients, partners, and vendors. This includes maintaining appropriate communication, demonstrating respect, and upholding ethical standards in all interactions to foster strong, productive relationships.
Exceptional proficiency in conveying ideas clearly and negotiating effectively is essential.
We value individuals who demonstrate unwavering integrity and a commitment to ethical conduct in all professional interactions. Candidates must uphold these principles consistently, ensuring transparency and accountability in their work. The ideal professional will bring a strong moral compass to the role, fostering trust and credibility with colleagues, clients, and stakeholders.
Required qualifications include a relevant academic background and professional experience, with candidates expected to hold a degree and demonstrate expertise in a specialized field.
A Bachelor of Science in Nursing or a degree in clinical medicine or a closely related field is required.
At least two years of practical experience in a comparable role is preferred.
Applications must be submitted to the Group Human Resources Manager at Madison Group Limited by emailing hr_recruitment@madison.co.ke, with receipt required no later than Wednesday, June 3, 2026.
Qualifications
BA/BSc/HND
Experience Required
2 years
