Job Description
Reporting to the Fleet, Travel, and Leases Lead, the incumbent will oversee the strategic planning, implementation, and ongoing enhancement of Safaricom’s corporate travel operations. The position is tasked with delivering cost-efficient, compliant, and secure travel solutions while elevating the traveler experience and aligning with organizational goals. This involves comprehensive management of both domestic and international travel services, encompassing flight arrangements, ground transportation, lodging, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, visa facilitation, meet-and-assist services, travel-related training programs, and related travel management platforms.
This position offers specialized guidance on travel policies, processes, and procedures, while ensuring adherence to service level agreements (SLAs). Key duties encompass stakeholder engagement, supplier oversight and performance assessment, travel risk mitigation, process optimization, and financial accountability. By applying industry-leading methodologies and data analytics, the role fosters ongoing enhancements and supports strategic, evidence-based decision-making.
Oversee daily operations to ensure efficiency, safety, and adherence to established protocols, while managing a team of professionals to achieve organizational goals. Develop and implement strategic plans to optimize workflows, enhance productivity, and maintain compliance with industry regulations. Collaborate with cross-functional departments to allocate resources effectively, resolve operational challenges, and drive continuous improvement initiatives. Serve as the primary liaison for stakeholders, providing clear communication and fostering strong relationships to support business objectives. Monitor performance metrics, identify trends, and recommend data-driven solutions to enhance operational excellence. Ensure all activities align with company policies and best practices while prioritizing accountability and transparency in decision-making. Maintain a strong focus on customer satisfaction and team development, fostering a culture of collaboration, innovation, and high performance.
Ensures adherence to health, safety, and environmental regulations to maintain a secure workplace. Conducts regular inspections and risk assessments to identify potential hazards. Implements and enforces safety protocols, including proper use of personal protective equipment (PPE) and emergency procedures. Provides training to employees on safety policies and emergency response. Investigates incidents and near-misses to determine root causes and prevent recurrence. Monitors compliance with legal standards and company policies, documenting findings and recommending corrective actions. Collaborates with management and employees to foster a culture of safety and continuous improvement. Maintains accurate records of safety training, inspections, and incidents.
Ensure adherence to the company’s code of conduct, policies, and procedures, fostering a culture of integrity and accountability throughout all responsibilities.
All employees must consistently comply with safety, health, and wellbeing policies, guidelines, and procedures in every action and decision they make.
We are currently seeking a highly skilled professional to oversee and administer our corporate travel program with precision and efficiency. The ideal candidate will be responsible for managing all aspects of travel arrangements, including booking flights, accommodations, and ground transportation while ensuring compliance with company policies and budget constraints. Additionally, they will negotiate favorable rates with vendors, track travel expenses, and provide detailed reports to stakeholders. Strong organizational skills, attention to detail, and proficiency in travel management software are essential requirements for this role. The position demands the ability to multitask in a fast-paced environment while maintaining clear communication with travelers and service providers.
Formulate, execute, and refine the Safaricom corporate travel policy to ensure alignment with organizational objectives and regulatory standards.
Verify adherence to internal policies, regulatory mandates, and established audit standards.
Responsibilities include managing all stages of travel management, from initial booking and ticketing to final reporting and reconciliation processes.
We are seeking a seasoned professional to oversee supplier and contract management functions, ensuring seamless procurement processes and robust vendor relationships. The ideal candidate will possess extensive experience in negotiating, drafting, and administering contracts with suppliers, alongside a proven ability to evaluate and mitigate risks associated with third-party agreements. Responsibilities include maintaining compliance with organizational policies and regulatory standards, as well as fostering strategic partnerships to drive cost efficiency and operational excellence. Strong analytical skills, attention to detail, and exceptional communication abilities are essential to effectively manage supplier performance, resolve disputes, and optimize contract terms. Proficiency in contract lifecycle management tools and a deep understanding of procurement best practices are required to support the organization’s supply chain objectives.
Develop and maintain strategic partnerships with Travel Management Companies (TMCs), airlines, hotels, and other travel industry vendors to ensure seamless service delivery and mutual business growth.
Responsible for procuring suppliers, conducting thorough evaluations, and negotiating contracts to secure the most favorable terms and pricing.
Track and evaluate vendor performance to ensure adherence to established service level agreements and key performance indicators.
Cost management and optimization professionals are responsible for overseeing and enhancing financial efficiency within organizations. They analyze expenditures, identify cost-saving opportunities, and implement strategies to reduce unnecessary spending while maintaining operational effectiveness. These experts develop budgets, monitor financial performance, and evaluate procurement processes to ensure alignment with business objectives. Additionally, they collaborate with cross-functional teams to streamline operations, negotiate vendor contracts, and leverage data analytics to forecast trends and mitigate financial risks. Strong analytical skills, proficiency in financial software, and a keen eye for detail are essential for success in this role.
Examine travel expenditures to uncover potential areas for cost reduction.
Devise and execute cost containment strategies while upholding stringent standards for service quality and safety.
Compile regular reports summarizing travel expenditures, emerging trends, and realized savings.
We are seeking a skilled professional to manage and nurture relationships with key stakeholders, ensuring their needs and concerns are addressed promptly and effectively. This role involves collaborating across departments to align organizational goals with stakeholder expectations, fostering trust, and promoting open communication channels. The ideal candidate will possess strong interpersonal skills, the ability to influence without authority, and a track record of delivering results through strategic engagement. Responsibilities include organizing stakeholder meetings, conducting thorough needs assessments, and developing tailored engagement plans to enhance satisfaction and support long-term partnerships.
Act as the main liaison between internal stakeholders and the organization regarding all travel-related inquiries and issues.
Offer strategic guidance to leadership regarding travel-related policies, procedures, and operational challenges.
Prepare and deliver periodic business reviews and presentations tailored for stakeholders and vendors.
We prioritize identifying, assessing, and mitigating potential hazards to ensure a secure environment for all stakeholders. Our commitment extends to upholding rigorous safety standards and fulfilling our duty of care obligations across all operations. This role demands a meticulous approach to risk management, a deep understanding of compliance requirements, and the ability to implement proactive measures to prevent incidents. Key responsibilities include conducting thorough risk assessments, developing and enforcing safety protocols, and ensuring adherence to relevant regulations. Additionally, the position requires strong analytical skills to evaluate emerging risks, as well as the capacity to cultivate a culture of safety within the organization.
Establish and maintain comprehensive frameworks to effectively manage travel-related risks.
Provide immediate assistance for emergency travel arrangements and coordinate crisis response initiatives.
Ensure strict adherence to duty of care responsibilities for every traveler.
We are seeking a strategic professional to enhance our operational efficiency by identifying and implementing innovative systems and process improvements. The ideal candidate will conduct thorough analyses to pinpoint inefficiencies, propose data-driven solutions, and oversee the seamless integration of enhancements across departments. Responsibilities include collaborating with cross-functional teams to streamline workflows, developing metrics to measure performance, and ensuring compliance with established standards. Requirements encompass a proven track record in process optimization, proficiency in workflow automation tools, and strong analytical and project management skills.
Oversee and enhance travel management systems, including online booking tools and expense management platforms.
Facilitate the enhancement of automation and operational efficiencies across travel operations.
Facilitate the implementation, upgrades, and seamless integration of support systems to enhance operational efficiency and system performance.
Collects, organizes, and analyzes data to produce actionable insights and reports that support strategic decision-making across departments. Develops and maintains dashboards, visualizations, and automated reports to track key performance indicators and operational metrics. Collaborates with stakeholders to understand reporting needs and translates business requirements into technical specifications for data solutions. Designs and implements data models, queries, and algorithms to extract meaningful patterns and trends from complex datasets. Ensures data accuracy, consistency, and integrity while adhering to compliance and security standards. Provides analytical support to leadership teams to identify opportunities for process improvements and efficiency gains. Recommends tools, technologies, and methodologies to enhance reporting capabilities and data-driven decision-making processes.
Design, construct, and update dashboards and reports to analyze and present travel performance metrics effectively.
Deliver data-derived insights that enhance and inform strategic decision-making processes.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, supplemented by relevant certifications or equivalent practical experience. Proficiency in programming languages such as Python, Java, or C++ is essential, along with strong problem-solving abilities and analytical thinking. The ideal applicant will demonstrate experience with software development, system design, and debugging, as well as familiarity with databases, APIs, and cloud platforms. Excellent communication skills and the ability to collaborate effectively in a team environment are also required. Prior experience in a similar role or industry-specific knowledge will be considered advantageous.
Core qualifications, expertise, and professional background include a robust understanding of industry standards, proven leadership capabilities, and hands-on experience in relevant technical or functional domains. The ideal candidate should possess a track record of delivering measurable results in [specific area, if applicable], along with strong problem-solving skills and the ability to collaborate effectively across teams. Additionally, familiarity with [specific tools, methodologies, or frameworks] is essential, along with a minimum of [X years] of experience in [relevant field or role].
A Bachelor’s degree or diploma in Travel and Tourism, Procurement, Logistics, or a business-related field from an accredited college or university is required. Professional certifications in travel management, procurement, or supply chain management are considered a valuable asset.
A minimum of five years of professional experience within a Travel Management Company or a corporate travel setting is required.
Experienced in overseeing corporate travel programs and managing high-volume travel operations.
Proven expertise in cost reduction initiatives, strategic supplier negotiations, and the effective deployment of travel policies.
Proficiency in computer reservations systems, global distribution systems (GDS), and e-travel platforms is essential.
Proficiency in English and Amharic is essential, while additional language skills are advantageous.
Deliver results with an unwavering ‘can do’ mindset, ensuring timely completion and exceeding customer expectations.
We excel at understanding and prioritizing customer needs—whether internal or external—and delivering tailored responses to meet those expectations.
Proven ability to establish and maintain positive relationships with colleagues, clients, and stakeholders through effective communication and collaboration.
Stakeholder management involves cultivating and maintaining strong relationships with key individuals and groups who have a vested interest in the organization’s success. This requires effective communication, negotiation, and collaboration to align expectations, address concerns, and secure support for initiatives. The role demands a proactive approach to identify stakeholder needs, mitigate potential conflicts, and foster trust through transparency and consistent engagement.
Requires strong familiarity with Microsoft Office and other software pertinent to the field of Travel Management Services.
Qualifications
BA/BSc/HND , Diploma
Experience Required
5 years
