.Responsibilities
To uphold adherence to customer acquisition and onboarding procedures, including Know Your Customer (KYC) protocols and customer education initiatives related to top-up operations.
Works in partnership with the Line Manager to design, implement, and evaluate sales strategies within the designated region.
Monitor compliance with Service Level Agreements (SLAs) throughout the acquisition and onboarding processes. Ensure all milestones and deadlines outlined in SLAs are met, identifying any deviations and initiating corrective measures as needed.
Devices must be recovered from customers who do not meet compliance requirements.
Deliver first-line assistance by conducting on-site diagnostics and resolving customer inquiries promptly.
When customer issues cannot be resolved at the initial level, they are escalated for further review. This process ensures that more complex or unresolved concerns are addressed promptly and thoroughly by the appropriate team or specialist.
Responsibilities include addressing and elevating unresolved network-related problems to higher-tier support teams for resolution. Requires prompt identification of critical incidents that exceed standard troubleshooting capabilities, ensuring timely escalation to prevent prolonged service disruptions. Applicants must possess strong problem-solving skills and familiarity with network infrastructure to effectively triage and document issues before escalation.
Compiles and organizes daily performance data to measure progress toward established targets.
Track and analyze monthly trends across designated markets to identify patterns, shifts, and emerging opportunities. This role involves evaluating market dynamics, consumer behavior, and competitive activities to provide actionable insights. Strong analytical skills and proficiency in data interpretation are essential to support strategic decision-making and drive informed business actions.
Develop and maintain dashboards to support weekly review meetings.
The creation of custom reports will be undertaken on an as-needed basis to fulfill specific requests.
Track and analyze competitor actions, promptly documenting and communicating findings to relevant stakeholders.
Deliver actionable customer insights and recommend tailored products or services designed to address and fulfill their specific requirements.
Develop and implement on-site marketing strategies, including road shows, estate storms, and mall activations.
Seeking a highly skilled professional with a proven track record in the specified domain. Candidates must possess a minimum of [X] years of relevant experience, along with [specific degree or certification, if applicable]. Proficiency in [key skills or tools] is essential, and familiarity with [industry standards or methodologies] is highly desirable. Strong problem-solving abilities and exceptional communication skills are required to collaborate effectively within a dynamic team environment.
A bachelor’s degree in Business Administration or an equivalent qualification is required.
Proficiency in telecom or fixed wireless industry trends represents an additional benefit for this position.
Seeking candidates with at least one year of experience in outdoor sales, with a preference for those with a background in the telecom sector, though this is not a strict requirement.
Commercial acumen entails a deep understanding of the competitive environment, the range of devices on offer, available packages, and commission structures.
Tech-savvy professionals should possess a comprehensive understanding of solutions spanning both 5G and Fixed Wireless Services.
Delivers consistently under demanding circumstances, demonstrating an unwavering capacity to meet and surpass ambitious objectives. Exhibits resilience in high-pressure environments while maintaining performance levels against challenging benchmarks.
Demonstrates a robust entrepreneurial mindset, characterized by initiative, innovation, and a proactive approach to identifying and capitalizing on opportunities.
go to method of application
Submit your resume to talentsourcing@sheerlogicltd.com no later than June 4, 2026, and specify your preferred work location in your correspondence.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
