The service advisor serves as a vital intermediary between customers and the organization, meticulously overseeing the alignment of repair services with customer expectations and the company’s established protocols while maintaining transparent communication regarding repair progress.
Oversee core responsibilities encompassing strategic planning, financial oversight, and operational efficiency to drive organizational growth and sustainability. Perform routine evaluations of departmental performance metrics, ensuring alignment with company objectives and compliance with regulatory standards. Lead cross-functional teams to implement innovative solutions, optimize resource allocation, and enhance productivity across all business units. Foster a culture of accountability by monitoring key performance indicators (KPIs) and facilitating continuous improvement initiatives through data-driven decision-making. Collaborate with senior leadership to develop long-term business strategies, mitigate risks, and capitalize on emerging market opportunities while maintaining a steadfast commitment to ethical governance and corporate social responsibility.
Providing a warm greeting to customers and accurately identifying their vehicle repair requirements.
Prepare detailed vehicle job cards, ensuring all required repairs are accurately outlined and documented.
Providing customers with precise repair timelines and maintaining strict adherence to these schedules through regular progress updates ensures transparency and builds trust throughout the service process.
Developing comprehensive repair estimates and coordinating with clients to secure prompt authorization for necessary repairs.
Drafting invoices for accurately completed repair services and facilitating timely payment processing are key responsibilities.
Oversee ongoing repair operations by coordinating with workshop procurement teams and technicians to maintain smooth repair processes and meet established deadlines.
Reviewing the completed repair work and verifying that it meets the company’s established quality standards is essential to ensuring operational excellence and adherence to compliance requirements.
Addressing customer inquiries and resolving complaints swiftly and courteously to ensure a high level of satisfaction.
Responsibilities include managing and updating customer records as well as maintaining detailed records of vehicle repairs and service reports.
Interested and eligible applicants are encouraged to submit their CVs to sm@staustinsauto.co.ke, with the job title included in the email subject line.
Qualifications
Diploma
Experience Required
3 years
