Job Description
Fairmont The Norfolk presents a unique opportunity to deliver exceptional service and immerse guests in locally inspired experiences at one of the city’s most distinguished properties. As the General Cashier, you will embody the brand’s values and act as a pivotal representative, overseeing financial operations across the Front Office, Food & Beverage, and other departments. Your role will encompass managing cash exchanges and handling remittances with precision, ensuring seamless financial transactions throughout the hotel.
Perform key responsibilities including overseeing daily operational tasks, coordinating team activities, and ensuring adherence to company policies and procedures. Develop and implement strategic plans to enhance efficiency and productivity within the department. Monitor performance metrics, analyze data trends, and report findings to senior management to support informed decision-making. Collaborate with cross-functional teams to align on project goals and deliverables. Maintain compliance with industry regulations and organizational standards. Foster a positive work environment by mentoring staff, addressing concerns, and promoting professional development opportunities. Manage budgets, allocate resources effectively, and optimize operational costs while maintaining service quality.
With a designated witness present, gather all remittance envelopes for Front Office Clerks and Food & Beverage Clerks from the drop-safe, ensuring accuracy by cross-referencing them with the Daily Witness Sheet.
Working collaboratively with the witness, cash, checks, and credit card vouchers are tallied and cross-referenced with the computerized remittance report details provided by the Front Office Clerks and Food & Beverage Clerks to ensure accuracy.
To compile bank deposits for all checks and cash while ensuring that cash collections remain unaltered until deposited.
Compiling all credit card sales vouchers by credit card company, reconciling them with the computer-generated totals, and preparing them for daily banking deposits are the key responsibilities.
To ensure the upkeep and daily updating of transaction details provided by the Credit Card Company on a monthly basis.
To gather daily foreign exchange rates from banking institutions and ensure their timely entry into the PMS system.
To process approved petty cash requests as authorized by the Cluster Director of Finance and compile a Summary of Disbursements.
To manage and reconcile the company’s house bank accounts, ensuring accurate and up-to-date records, while preparing periodic recapitulations to maintain financial transparency and compliance.
To compile the General Cashier’s Daily Report, input all cash collections and other received payments for the day, ensuring the document is prepared for review and finalization by both the Income Auditor and the Finance Manager.
To generate cash and foreign exchange control reports as mandated by applicable local regulations.
To authorize cash advances, both the General Manager and the Director of Finance must provide their approval.
When needed, assist in conducting unannounced cash counts to ensure accuracy and compliance with financial protocols.
To ensure timely processing, assist in tracking all submitted drafts awaiting bank clearance while coordinating with the Finance Manager to resolve any pending items.
Possesses comprehensive operational expertise and the ability to oversee, refine, and instruct all duties and responsibilities within the designated Workplace, ensuring adherence to established standards.
Capable of seamlessly transitioning across various sub-departments within the Accounting & Finance Department—or any other department designated by the Finance Manager—while maintaining full operational flexibility.
Familiarity with the full range of services and amenities provided by the hotel is essential.
Responsibilities include distributing the necessary change to Front Office Clerks and Food & Beverage Clerks, while also preparing and managing additional change reserves for extended weekends or holiday periods.
Front Office Clerks will receive reimbursement for any disbursements they process, including “due backs,” ensuring their out-of-pocket expenses are covered.
To safeguard and administer unclaimed wages and ensure their proper custody and support.
To support the development of the Hermetists, this role focuses on equipping them with essential skills, such as detecting counterfeit banknotes, validating checks, and verifying credit cards, to ensure they perform their duties with peak efficiency.
To support the execution of quarterly, semi-annual, and annual inventory assessments for operational equipment.
Perform any additional duties as reasonably directed by the Finance Manager.
To ensure seamless collaboration with payroll and an external provider, oversee the accurate calculation and withholding of local pension obligations, as well as any additional levies mandated by the hotel or local government, and facilitate the prompt submission of payments for processing.
The incumbent is responsible for ensuring the hotel’s payroll is processed accurately and promptly in accordance with established guidelines and timelines.
To compile and update comprehensive Hermetists records essential for determining contributions to various local funds.
Seeking a candidate with a Bachelor’s degree in Business Administration, Finance, or a related field, alongside a minimum of three years of progressive experience in financial analysis or accounting. Proficiency in Microsoft Excel and familiarity with ERP systems are essential. The ideal applicant will possess strong analytical abilities, meticulous attention to detail, and the capacity to interpret complex financial data. Exceptional communication skills are required to convey insights effectively to stakeholders at all levels.
A bachelor’s degree in Finance, Accounting, or a related discipline is required.
A minimum of two years of experience in a cashier role, ideally within a hotel or hospitality environment, is required.
Demonstrated expertise in operating computer systems, with a strong command of POS software and financial management applications.
Exceptional proficiency in mathematics coupled with the capacity to meticulously manage substantial financial transactions is required.
Demonstrated ability to work with meticulous attention to detail and strong organizational capabilities.
Proficiency in financial regulations and cash management protocols is essential.
Exceptional interpersonal abilities, coupled with a strong dedication to delivering high-quality customer service, are essential.
Demonstrates strong capacity to perform effectively in high-pressure environments while consistently adhering to strict deadlines.
Exceptional proficiency in English communication, both written and verbal, is essential, enabling clear articulation of ideas and effective collaboration with diverse teams.
Proficiency in the intricacies of foreign currency exchange operations is essential.
The position requires the ability to adapt to diverse scheduling needs, including assignments on weekends and holidays as needed.
Exhibits a proven track record of ethical conduct and reliability when managing monetary dealings.
Qualifications
BA/BSc/HND
Experience Required
2 years
