Position Objective:
The Data Analyst plays a pivotal role in strengthening the Operations function by delivering precise real-time monitoring, strategic performance reporting, and data-backed workforce planning. Through meticulous adherence to service level agreements, the role elevates operational transparency via comprehensive MIS reporting and empowers proactive scheduling and forecasting initiatives to maximize resource efficiency.
The ideal candidate will meet specific qualifications and possess a range of professional competencies. Essential requirements include a bachelor’s degree in a relevant field, along with a minimum of three years of hands-on experience in the industry. Proficiency in industry-standard software tools and exceptional organizational skills are also necessary for success in this role. Additionally, the ability to work independently, strong communication abilities, and a commitment to meeting deadlines are critical. Prior experience in a leadership or team coordination position is highly preferred.
Experienced professionals with a proven track record in relevant fields are encouraged to apply. The ideal candidate will possess hands-on experience in key areas, demonstrating expertise through previous roles or projects. A minimum of [X] years of professional experience is typically required, though exceptional candidates may be considered with slightly less. Familiarity with industry-standard tools and methodologies is essential, and prior leadership or project management experience is highly valued.
Minimum of one to two years of practical experience in data analysis, management information systems (MIS) reporting, or contact center operations is required.
Proficiency in real-time monitoring systems and workforce management tools is considered advantageous.
Bachelor’s degree or higher in a relevant field is necessary.
A bachelor’s degree in Statistics, Computer Science, Information Systems, Business Analytics, or an equivalent discipline is required.
Skills required include proficiency in Microsoft Office Suite, particularly Excel, with a strong emphasis on advanced functions and data analysis. Familiarity with project management tools such as Asana or Trello is essential for organizing tasks and collaborating with teams. Excellent verbal and written communication skills are necessary to convey complex information clearly. Analytical thinking and problem-solving abilities are critical for identifying trends and resolving issues efficiently. Experience with CRM software, such as Salesforce, is a plus, as is a background in data visualization tools like Tableau or Power BI. The ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment is required. Attention to detail and a commitment to accuracy are also essential for ensuring high-quality outputs.
Demonstrates strong expertise in Microsoft Excel, including the creation and manipulation of pivot tables, the application of advanced formulas, and the development of macros to automate tasks.
Proficiency in business intelligence tools, such as Power BI, Tableau, or equivalent platforms, is required.
Demonstrates meticulous focus on detail and ensures high levels of data precision.
Good understanding
To apply, please submit your application through the designated method outlined in the posting.
To submit your application, kindly utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
