Position overview
A global enterprise software organization specializing in advanced network security solutions is actively seeking new talent. Their cutting-edge platform empowers large, geographically dispersed enterprises to safeguard hybrid infrastructures, streamline policy modifications, and uphold compliance standards across both cloud and on-premise environments.
Our organization is in search of a seasoned Technical Account Manager to oversee enterprise accounts as the primary technical advisor. In this position, you will be responsible for guiding customers through the successful deployment, utilization, and realization of value from the company’s network security solutions.
This role demands a blend of advanced technical proficiency, exceptional interpersonal abilities, and the capacity to independently steer clients through intricate technological landscapes.
Oversee and execute a wide range of duties to ensure operational efficiency and organizational success. Serve as a key contributor to strategic planning, project management, and cross-functional collaboration. Develop and implement policies, procedures, and best practices to enhance productivity and compliance. Monitor performance metrics, analyze data trends, and provide actionable insights to leadership for informed decision-making. Lead initiatives to optimize workflows, streamline processes, and foster innovation across departments. Ensure adherence to industry regulations, safety standards, and ethical guidelines while maintaining high levels of accountability. Communicate effectively with stakeholders at all levels to align goals, resolve challenges, and drive continuous improvement.
Drive product adoption across client accounts by championing best-practice utilization, collaborating with Sales to identify retention and upsell prospects, and quantifying value delivery through engagement metrics.
Technical Proficiency & Deployment Assistance: Guide clients through the onboarding and technical deployment phases, guaranteeing precise configuration while tracking product adoption with well-defined key performance indicators.
Resolve technical issues promptly while mitigating potential risks, ensuring proactive support for users. Track satisfaction and support outcomes using structured metrics to assess performance and identify areas for improvement.
Collaborate across functions with R&D and product teams to champion customer-centric solutions, exchange industry best practices, and align on shared KPIs that drive enhanced adoption and deliver greater client value.
We seek a candidate who possesses a minimum of five years of experience in a relevant field, complemented by a Bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams. The ideal applicant should demonstrate a keen attention to detail and the capacity to manage multiple priorities in a fast-paced environment. Prior leadership or project management experience is a plus.
A relevant degree in Computer Science, Information Security, Business, or a related field is required, or equivalent practical experience may be considered.
With at least three years of full-time professional background in a customer-facing pre-sales, customer success, or account management position—preferably within cybersecurity or network security—you bring valuable expertise to the role.
Proficiency in network security principles, firewall administration, cloud security methodologies, and the establishment of security policies is essential.
Seasoned professionals with practical expertise in configuring and administering firewalls from leading vendors such as Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet are sought after.
Seeking a candidate with a proven track record in customer-facing technical leadership, specifically driving successful product adoption initiatives.
Proficient in both written and verbal communication, complemented by strong presentation and negotiation abilities.
Demonstrates exceptional ability to organize tasks efficiently, manage projects with precision, analyze data effectively, and resolve challenges through logical reasoning.
We seek a proactive professional with a strong customer-focused mindset, capable of effectively engaging and influencing stakeholders to champion adoption.
Must demonstrate the capacity to excel in dynamic, technically demanding, and client-centric settings.
Candidates possessing networking certifications like Cisco CCNA or CCNP would be advantageous.
Qualifications
BA/BSc/HND
Experience Required
3 years
