Oversee a range of critical duties including the development and implementation of strategic initiatives, ensuring alignment with organizational goals and objectives. Collaborate with cross-functional teams to streamline processes, enhance productivity, and drive continuous improvement across departments. Lead project management efforts, from planning and execution to monitoring and evaluation, to achieve measurable outcomes within specified timelines. Monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for optimization, implementing corrective actions as needed. Foster a culture of accountability, innovation, and excellence through mentorship, coaching, and performance management strategies. Ensure compliance with industry regulations, company policies, and best practices to mitigate risks and uphold ethical standards. Serve as a liaison between senior leadership and operational teams to facilitate transparent communication and alignment on strategic priorities.
Business Process Analysis, Design, and Optimization entails a structured approach to evaluating, restructuring, and enhancing operational workflows to boost efficiency, reduce redundancies, and align processes with strategic objectives. This role involves identifying inefficiencies, mapping current workflows, and proposing data-driven improvements to streamline operations. Responsibilities include collaborating with stakeholders to gather requirements, developing process documentation, and implementing solutions that enhance productivity and scalability. Proficiency in process modeling tools, analytical thinking, and strong communication skills are essential to translate complex workflows into actionable improvements. The position requires a keen focus on continuous improvement and a commitment to driving measurable performance gains.
A seasoned professional will be responsible for spearheading the discovery, documentation, evaluation, and reengineering of comprehensive business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
Create current-state (“As-Is”) and future-state (“To-Be”) process maps in alignment with BPMN 2.0 standards and industry-leading process management methodologies.
Analyze workflows to uncover inefficiencies, bottlenecks, control deficiencies, and opportunities for enhancement, thereby fostering operational excellence, scalability, and standardization.
Assist in the redesign and automation of business processes to enhance operational efficiency and effectiveness.
ERP Transformation & Business Requirements Management involves overseeing the strategic overhaul of enterprise resource planning systems and ensuring alignment with organizational objectives. This role focuses on gathering, documenting, and validating business requirements to drive system enhancements, integration, and process optimization. Key responsibilities include collaborating with stakeholders across departments to define functional specifications, prioritizing project deliverables, and facilitating seamless transition during system upgrades or implementations. The position demands strong analytical skills to assess current workflows, identify improvement opportunities, and develop solutions that enhance operational efficiency and scalability.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into well-defined functional business requirements.
Align ERP functionalities with organizational goals and ensure seamless integration of business processes to maximize operational efficiency and strategic alignment.
Facilitate Enterprise Resource Planning (ERP) design workshops, validate processes, conduct User Acceptance Testing (UAT), and oversee implementation activities.
Facilitate the alignment and uniformity of processes to ensure the effective implementation of ERP systems throughout the organization.
Stakeholder engagement, change management, and adoption strategies are essential to ensuring seamless transitions and fostering collaboration across organizational initiatives. This role focuses on cultivating strong relationships with key stakeholders, aligning their interests with project goals, and mitigating resistance through structured communication and support. By assessing organizational readiness and identifying potential barriers, the position drives effective change implementation while promoting widespread adoption of new processes, systems, or cultural shifts. Strong interpersonal skills, strategic thinking, and the ability to influence without formal authority are critical for success in this dynamic and impactful function.
Conduct workshops, interviews, and collaborative cross-functional sessions to collect essential requirements and spearhead process enhancements.
Forge productive cross-departmental relationships to enhance collaboration, ensure organizational alignment, and secure stakeholder endorsement.
Facilitate change management initiatives, oversee communication strategies, deliver training programs, and drive adoption efforts in alignment with process and system transformations.
Oversee the implementation of new processes and propose corrective measures to sustain ongoing improvements.
Process Governance, Risk & Compliance professionals ensure adherence to regulatory standards, mitigate operational risks, and maintain alignment with organizational policies through systematic oversight and control mechanisms. These roles involve establishing robust frameworks to monitor compliance with legal and industry requirements, identifying potential risk exposures, and implementing corrective actions to uphold governance integrity. Responsibilities include conducting risk assessments, developing compliance strategies, and coordinating with stakeholders to foster a culture of accountability and transparency within the organization.
Develop and sustain robust process governance frameworks, implement effective controls and standards, and maintain comprehensive documentation repositories.
Guarantee that all procedures align with organizational policies, donor prerequisites, audit benchmarks, and applicable regulatory mandates.
Assist in the identification, evaluation, and mitigation of operational and process-related risks.
Partner with Finance, Compliance, and Internal Audit teams to enhance control frameworks and bolster process integrity.
Performance Evaluation & Ongoing Enhancement initiatives encompass the systematic assessment of performance metrics, the identification of developmental opportunities, and the implementation of strategic improvements to enhance operational efficiency and effectiveness. This role requires a keen analytical mindset to interpret data, pinpoint performance gaps, and propose actionable solutions to bolster organizational productivity. Additionally, it demands strong project management skills to oversee improvement initiatives, track progress against key performance indicators, and ensure alignment with overarching business objectives.
Establish and oversee process KPIs, performance metrics, and operational benchmarks to ensure alignment with organizational objectives.
Monitor process performance, track improvement initiatives, and assess business outcomes through detailed analysis and comprehensive reporting.
Design dashboards, reports, and deliver actionable recommendations to facilitate informed, data-driven decisions across key operational areas.
Deliver ongoing enhancements to operational performance and organizational efficiency by proactively seeking and implementing opportunities for improvement.
WHO WE ARE LOOKING FOR
Bachelor’s degree in a relevant field is mandatory. Applicants must possess at least three years of hands-on experience in a comparable role. Strong proficiency in [specific software/tools] is essential. Excellent communication and organizational skills are required. Ability to work independently and collaboratively within a team is a must. Knowledge of [industry-specific regulations/standards] is highly advantageous.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely related discipline is required.
A minimum of five to seven years of professional experience in business process analysis, process improvement initiatives, ERP implementation assistance, or operational transformation projects is required.
Proven expertise in process mapping and documentation, specifically employing BPMN 2.0 methodologies.
Proficiency in collaborating across diverse operational or systems implementation initiatives is required. Candidates should bring a track record of participating in multifaceted project environments that bridge various functions.
Analytical prowess, meticulous attention to detail, and exceptional problem-solving abilities are essential for this role.
Proven track record in driving operational excellence and overseeing process governance initiatives.
Preferred Qualifications:
– Experience working in a fast-paced environment
– Strong problem-solving skills with the ability to think critically
– Bachelor’s degree in a related field such as Business Administration, Finance, or Accounting
– Familiarity with project management tools and techniques
– Excellent written and verbal communication abilities
– Proven ability to manage multiple priorities and meet deadlines
– Experience with data analysis and reporting
– Proficiency in Microsoft Office Suite, particularly Excel
Individuals should possess a proven track record of collaboration with non-governmental organizations, social enterprises, consulting firms, or multinational corporations operating across multiple regions.
Professional rewrite:
Experience with enterprise resource planning (ERP) solutions including Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or functionally equivalent platforms is required.
Certifications such as BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials are beneficial.
Professionals should possess experience with workflow automation, systems integration, or digital transformation projects.
We seek professionals with a proven track record in driving process transformation initiatives across Finance, Procurement, HR, or Operations functions.
Experience leading business process reengineering, ERP harmonization, and enterprise transformation initiatives within multi-country organizations.
Demonstrates proficiency in strategic planning, problem-solving, and decision-making to drive organizational success. Exhibits strong leadership qualities, including the ability to inspire and motivate teams toward achieving shared goals. Possesses excellent communication skills to articulate ideas clearly and build collaborative relationships. Shows adaptability in dynamic environments, readily embracing change and innovation to maintain competitive advantage. Exhibits sound judgment and integrity, ensuring compliance with ethical standards and regulatory requirements.
Accomplished professionals with exceptional analytical and critical thinking capabilities are sought. The ideal candidate will demonstrate superior proficiency in evaluating complex information, identifying key insights, and making well-reasoned decisions.
Accomplished professionals in stakeholder engagement and facilitation, demonstrating exceptional interpersonal and communication abilities to cultivate productive relationships.
Exceptional proficiency in both written and verbal communication is required.
Highly proficient in maintaining meticulous accuracy and thoroughness in documentation, ensuring all records meet the highest standards of precision and clarity.
Proven capability to effectively prioritize and execute multiple tasks simultaneously within a dynamic, high-pressure setting.
Adaptability and proficient change management capabilities are essential, requiring a mindset that embraces flexibility and resilience in dynamic environments.
Proven ability to efficiently manage multiple tasks and priorities while adhering to strict deadlines. Demonstrated capacity to maintain meticulous organization in fast-paced environments, ensuring optimal productivity and workflow.
Demonstrated skill in fostering collaboration and building influential relationships across diverse teams and organizational leadership levels.
Continuously seeks opportunities for growth and consistently strives to enhance processes, demonstrating an unwavering commitment to excellence and advancement.
Exhibits unwavering integrity, professional conduct, and a strong sense of accountability in all responsibilities and interactions.
We are looking for someone who;
Demonstrates integrity by honoring commitments, cultivating trust through transparent and candid communication, and fostering a supportive environment that reflects sincere concern for team members.
Demonstrates courage by proactively tackling challenging situations with honesty and confidence; seizes new opportunities to drive progress; and assumes complete accountability for individual contributions.
Seeks out pertinent information and input as necessary, evaluates available data, and takes decisive action within their designated scope, demonstrating sound judgment. Recognizes situations requiring escalation or additional counsel and acts accordingly to ensure optimal outcomes.
Facilitates the enhancement of operational efficiency and the implementation of simplification initiatives to drive overall excellence.
Achieves a harmonious blend between standardized practices and the practical exigencies of business operations.
Secures an extensive array of advantages encompassing comprehensive health coverage, dental and vision plans, generous retirement savings options, paid time off, flexible scheduling, professional development opportunities, and employee assistance programs designed to promote overall well-being and work-life balance.
WHAT YOU’LL GET
This position is offered within a rapidly expanding social enterprise driven by a strong mission. As a member of this team, you will gain access to:
A competitive salary is offered, complemented by the possibility of a performance-based bonus.
With a dynamic and supportive company culture, we offer abundant opportunities for professional development and career advancement.
Colleagues from varied backgrounds across the region, supported by policies that actively promote equity and inclusion, form the foundation of our collaborative environment.
Possesses the capacity to create meaningful change within your community through social initiatives.
Comprehensive health coverage is provided for both the employee and their dependents, ensuring access to medical services for all eligible family members.
Negotiated preferred banking terms for long-term employees, including access to staff savings and provident fund schemes.
Competitive annual leave entitlements, comprehensive parental leave policies, and structured sabbatical opportunities are available.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
