Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and standards. Lead and collaborate with cross-functional teams to drive project milestones and operational efficiency. Develop and implement strategies to enhance performance, innovation, and process optimization across assigned responsibilities. Monitor progress, evaluate outcomes, and provide actionable insights to stakeholders to support informed decision-making. Maintain compliance with industry regulations, company policies, and best practices while fostering a culture of accountability and continuous improvement.
Business Process Analysis, Design, and Optimization involves evaluating and refining existing workflows to enhance efficiency, productivity, and overall performance. This role focuses on identifying inefficiencies, streamlining operations, and implementing structured methodologies to drive continuous improvement. Responsibilities include conducting detailed process assessments, developing innovative solutions, and collaborating with stakeholders to ensure seamless integration of optimized processes. Candidates should possess strong analytical skills, proficiency in process modeling tools, and a deep understanding of operational frameworks to effectively transform organizational workflows.
Drive the evaluation, meticulous documentation, and strategic redesign of comprehensive end-to-end business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
Utilize BPMN 2.0 standards and process management best practices to create comprehensive current-state (“As-Is”) and future-state (“To-Be”) process maps.
Analyze processes to uncover inefficiencies, bottlenecks, control deficiencies, and potential enhancements, ensuring the organization achieves operational excellence, scalability, and standardized practices.
Support the redesign and automation of business processes with the goal of enhancing efficiency and effectiveness.
We are seeking an accomplished professional to lead ERP transformation initiatives and oversee business requirements’ management. The ideal candidate will have extensive experience in ERP system implementations, with a strong background in gathering, analyzing, and documenting business requirements. Additionally, you will be responsible for translating these requirements into actionable project plans, ensuring alignment with organizational objectives, and collaborating with cross-functional teams to drive successful system deployments. Your expertise in change management and stakeholder engagement will be crucial in facilitating smooth transitions and maximizing the benefits of ERP solutions.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into well-defined functional business requirements.
Make sure organizational objectives are correctly aligned with ERP functionalities and business processes.
Facilitate ERP design workshops, validate processes, conduct User Acceptance Testing (UAT), and lead implementation activities.
Facilitate the alignment and uniformity of processes to ensure the effective implementation of ERP systems throughout the organization.
Stakeholder engagement, change management, and adoption are pivotal components of this role, requiring the ability to build and maintain strong relationships with key stakeholders across various departments to ensure seamless transition and alignment with organizational goals. The position demands expertise in designing and implementing effective change strategies, fostering a culture of acceptance, and driving the adoption of new processes, technologies, or initiatives. Strong communication skills, leadership, and the capacity to navigate resistance and foster collaboration are essential to successfully guide teams through periods of transformation. Additionally, the role involves monitoring progress, gathering feedback, and making data-driven adjustments to enhance engagement and adoption outcomes.
Our role involves leading workshops, conducting interviews, and coordinating collaborative working sessions to collect essential requirements and spearhead impactful process improvements.
Foster cross-departmental connections to enhance teamwork, ensure organizational alignment, and secure stakeholder approval.
Facilitate the planning and execution of change management initiatives, ensuring alignment with process and system transformations through effective communication, targeted training programs, and structured adoption strategies.
Monitor the implementation of novel procedures and provide strategic recommendations to facilitate ongoing, lasting improvements.
Process Governance, Risk, and Compliance (GRC) involves establishing and maintaining structured frameworks to ensure organizational processes adhere to regulatory requirements, mitigate potential risks, and align with strategic objectives. This role encompasses designing, implementing, and monitoring policies, procedures, and controls to safeguard operations while fostering a culture of accountability and transparency. Key responsibilities include identifying regulatory changes, assessing compliance gaps, and developing corrective actions to address deficiencies. Additionally, the function requires collaborating with stakeholders across departments to promote adherence to established standards, conducting risk assessments, and reporting findings to senior leadership. Strong analytical skills, attention to detail, and proficiency in GRC frameworks are essential for success in this position.
Develop and sustain robust frameworks, controls, standards, and documentation repositories to govern processes effectively.
Ensure compliance of processes with organizational policies, donor mandates, audit benchmarks, and applicable regulatory requirements.
Assist in the identification, evaluation, and reduction of operational and process-related risks to enhance organizational stability and efficiency.
Work collaboratively with Finance, Compliance, and Internal Audit teams to bolster control frameworks and enhance process integrity.
Measures performance metrics and drives ongoing enhancements to operational efficiency through systematic evaluation and refinement of processes.
Establish and sustain process key performance indicators (KPIs), performance metrics, and operational benchmarks to ensure alignment with organizational goals.
Track, evaluate, and document process performance, enhancement projects, and organizational results to ensure alignment with strategic objectives and operational efficiency.
Create dynamic dashboards, generate insightful reports, and provide strategic recommendations to facilitate informed, data-driven decision-making processes.
Drive an environment of perpetual enhancement by pinpointing avenues for operational brilliance and organizational efficiency.
WHO WE ARE LOOKING FOR
Bachelor’s degree in a relevant field or commensurate experience; minimum of three years in a similar role; proficiency with industry-standard software; strong analytical and problem-solving abilities; excellent communication and organizational skills; ability to work independently and collaboratively; familiarity with project management methodologies and tools; commitment to continuous learning and professional development.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely related discipline is required.
Seeking candidates with a minimum of five to seven years of hands-on experience in business process analysis, process enhancement, ERP implementation support, or operational transformation initiatives.
Demonstrates extensive expertise in creating and documenting business processes through the application of BPMN 2.0 standards.
Individuals with a proven track record in executing cross-functional operational or systems implementation projects will be strongly considered for this opportunity.
Analytical prowess, meticulous documentation capabilities, and adept problem-solving expertise are essential for this role.
Seasoned professional with a proven track record in operational excellence and process governance, ensuring alignment with strategic objectives and adherence to best practices.
Preferred Qualifications include a bachelor’s degree in Computer Science, Engineering, or a related technical field, along with three or more years of experience in software development, preferably with expertise in cloud computing, distributed systems, or cybersecurity. Proficiency in programming languages such as Python, Java, or Go is required, alongside familiarity with frameworks like Django, Spring Boot, or Kubernetes. Candidates should also demonstrate experience with DevOps practices, CI/CD pipelines, and infrastructure automation. Strong problem-solving abilities, collaborative teamwork, and excellent communication skills are essential for success in this role.
Professionals with a background in nongovernmental organizations, social enterprises, consulting firms, or multinational corporations will find this role particularly suited to their expertise. Familiarity with the operational dynamics of such entities, including cross-border collaboration and mission-driven frameworks, is highly advantageous. Candidates who have contributed to projects with diverse stakeholders or in varied cultural contexts will be strongly considered.
Proficient in utilizing enterprise resource planning (ERP) systems, including Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, as well as comparable platforms.
Certifications such as BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials serve as valuable differentiators in this role.
Professionals with experience in workflow automation, systems integration, or digital transformation projects will find this role particularly well-suited. A background in optimizing and streamlining processes through technological solutions is highly valued. Candidates should demonstrate familiarity with initiatives that bridge operational gaps and enhance efficiency via digital advancements.
Proficiency in assisting with Finance, Procurement, HR, or Operations process transformation initiatives is required.
Accomplished in spearheading business process reengineering, ERP harmonization, and enterprise transformation projects across multinational organizations.
Demonstrates expertise in key competencies essential for success in the role, including analytical thinking, problem-solving, adaptability, and effective communication. Requires a thorough understanding of industry-specific methodologies and the ability to apply them proficiently in dynamic environments. Proficiency in relevant software tools and systems is mandatory, along with a commitment to continuous learning and professional development. Strong interpersonal skills are necessary to collaborate effectively with cross-functional teams and stakeholders. The ideal candidate will exhibit a proactive approach to identifying opportunities for improvement and driving impactful solutions.
Demonstrates exceptional proficiency in analytical reasoning and the ability to evaluate information critically.
Accomplished in fostering robust relationships and guiding productive interactions with key stakeholders.
Exceptional proficiency in written and verbal communication is essential.
Demonstrates meticulous attention to detail and ensures the highest standards of documentation quality.
Proven capability to effectively prioritize and execute multiple tasks within a high-pressure, rapidly evolving setting.
Change management expertise and a flexible, adaptable mindset are essential, as the role requires guiding teams through transitions, implementing new processes, and fostering a culture of continuous improvement. Candidates must demonstrate proficiency in assessing organizational needs, designing tailored change strategies, and measuring success through defined KPIs. Strong communication skills are crucial for engaging stakeholders at all levels, addressing concerns transparently, and securing buy-in for initiatives. Additionally, the ability to anticipate challenges, mitigate risks, and adapt strategies in response to feedback is vital for driving sustainable transformation and achieving long-term objectives.
Demonstrates exceptional proficiency in organizing tasks and efficiently managing time to ensure productivity and meet deadlines.
Proficiency in fostering cross-functional relationships and engaging with teams and senior leadership to drive alignment and consensus.
Results-driven professional with a relentless commitment to ongoing enhancement and excellence.
Exemplifies unwavering integrity, maintains a high standard of professionalism, and consistently takes ownership of actions and outcomes.
We are looking for someone who;
Instills Trust by consistently honoring commitments, fostering credibility through transparent and honest communication, and demonstrating sincere concern for the well-being of team members.
Demonstrates courage by proactively tackling challenging situations with boldness and transparency, seizing new opportunities with determination, and fully committing to personal accountability for all assigned responsibilities.
Gathers and analyzes pertinent information to make well-reasoned choices, consulting necessary stakeholders and exercising sound judgment within their designated scope. When faced with unfamiliar or high-stakes situations, they promptly recognize the need for further expertise or authorization and escalate concerns accordingly.
Drives the pursuit of simplification and the achievement of operational excellence.
Strikes a balance between standardization and the practical aspects of business operations.
The role offers a comprehensive benefits package designed to support your overall well-being and professional growth. This includes comprehensive health, dental, and vision insurance coverage, along with a retirement savings plan featuring company-matched contributions. Employees will also enjoy generous paid time off, including vacation days, holidays, and personal leave, to ensure a healthy work-life balance. Additionally, the position provides opportunities for continuous learning and career advancement through professional development programs, mentorship initiatives, and tuition reimbursement. A flexible work environment and wellness programs further contribute to a supportive and rewarding workplace experience.
WHAT YOU’LL GET
As a member of this dynamic, mission-focused social enterprise experiencing rapid expansion, you will gain access to a range of unique opportunities designed to foster both personal and professional development. This position offers the chance to contribute to meaningful work while collaborating with a team committed to driving positive social impact. Through this role, you will engage in initiatives that align with the organization’s mission, enabling you to grow alongside a forward-thinking team in a fast-evolving environment.
We offer a highly competitive compensation package, complemented by the opportunity for performance-based bonuses.
We offer an exceptional organizational culture that fosters continuous learning and professional development.
Colleagues from diverse backgrounds throughout the region collaborate effectively, supported by policies that clearly reflect a dedication to fostering equity and inclusion.
Demonstrated capacity to effect meaningful societal change within your local community.
Comprehensive health coverage is provided for both the employee and their eligible dependents, including spouses and children.
The organization offers a staff savings and provident fund program, along with access to negotiated bank rates exclusively for long-term employees.
Competitive annual leave entitlements, comprehensive parental leave policies, and opportunities for sabbaticals are provided.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
