The position encompasses a broad scope of duties and responsibilities, including the execution of key functions integral to the team’s success. Candidates must demonstrate proficiency in the outlined requirements, possessing the necessary qualifications and experience to fulfill the role effectively. The ideal applicant will exhibit strong analytical abilities, exceptional communication skills, and a proactive approach to problem-solving, ensuring alignment with the organization’s objectives.
The Senior ICT Officer will deliver dependable, day-to-day information and communications technology support throughout Natural State’s operational framework, with a primary emphasis on facilitating the deployment of the Microsoft Dynamics ERP system. Reporting to the Systems & Strategy Implementation Specialist, responsibilities include leading the ERP rollout, conducting user training sessions, and performing ongoing systems’ administration, in addition to assisting with the maintenance of essential platforms such as Airtable and JIRA. This is a practical, senior-level technical position demanding proficiency in advanced troubleshooting, systems implementation expertise, and the capacity to educate and assist users across varied geographical locations and connectivity conditions.
Key duties involve overseeing daily operations to ensure seamless workflow, managing a diverse team to drive productivity, and implementing strategies that align with organizational goals. This role requires fostering a collaborative environment, resolving conflicts, and maintaining high performance standards. Responsibilities also include monitoring key performance indicators, analyzing data to inform decisions, and reporting progress to senior leadership. Additionally, the position demands strong communication skills, adaptability in fast-paced settings, and a commitment to continuous improvement. Proficiency in relevant software and tools is essential, along with the ability to mentor and develop team members.
Microsoft is seeking a skilled professional to provide implementation support for its Dynamics ERP solutions. The ideal candidate will assist clients in deploying, configuring, and optimizing their ERP systems to ensure seamless integration and operational efficiency. Responsibilities include troubleshooting technical issues, guiding users through system functionalities, and collaborating with cross-functional teams to deliver tailored solutions. Candidates must possess a strong understanding of Microsoft Dynamics ERP modules, along with proficiency in ERP implementation methodologies. Exceptional problem-solving skills, effective communication, and a customer-centric approach are essential for success in this role.
Support the Systems & Strategy Implementation Specialist in configuring, testing, and deploying Microsoft Dynamics ERP throughout Natural State’s operational framework.
Facilitate the seamless migration of data, conduct thorough user acceptance testing, and validate system outputs to ensure accuracy and reliability.
Collaborate on the creation of user guides and training materials while also facilitating end-user training sessions.
Deliver primary and advanced technical assistance for ERP-related user inquiries throughout the implementation phase and beyond, ensuring timely resolution of issues as they arise.
Assist in documenting workflows, system configurations, and change requests.
Provide technical assistance and resolve inquiries for end users through a dedicated helpdesk, ensuring timely and effective solutions to enhance productivity and satisfaction. Troubleshoot hardware, software, and network issues, escalating complex problems to appropriate teams when necessary. Maintain detailed records of support requests, actions taken, and resolutions in a ticketing system. Collaborate with IT teams to implement improvements and preventive measures, reducing recurring issues. Serve as the primary point of contact for users, offering clear guidance and follow-up until concerns are fully addressed.
Act as the primary liaison for all ICT-related support inquiries submitted by staff members across the three NS Workstations.
Diagnose and resolve technical problems related to hardware, software, email systems, and connectivity for laptops, printers, mobile devices, and office networks.
Oversee the helpdesk ticketing system, prioritizing prompt resolution and fostering transparent communication with users.
Deliver remote assistance to field personnel and employees stationed at distant locations.
Responsible for managing and maintaining both Airtable and JIRA systems, ensuring their optimal performance and seamless integration. Duties include configuring workflows, updating records, and troubleshooting technical issues to support team productivity. Requires proficiency in both platforms, attention to detail, and the ability to train and assist colleagues in their use.
Act as the internal administrator for Airtable by overseeing user access permissions and resolving technical issues as they arise.
As an internal JIRA administrator, you will be responsible for managing project configurations, overseeing workflows, and providing user support to ensure seamless operation and optimal functionality of the system.
Support teams in enhancing their utilization of both platforms to streamline project tracking, data management, and reporting processes.
Microsoft is seeking a skilled professional to oversee the administration and management of Microsoft 365 and network infrastructure. The ideal candidate will ensure seamless integration, security, and performance of cloud-based and on-premises systems while maintaining robust network operations. Responsibilities include configuring, monitoring, and troubleshooting Microsoft 365 services, managing user accounts, implementing security protocols, and optimizing network performance. Additionally, the role requires collaboration with cross-functional teams to support system upgrades, deployments, and compliance with organizational policies. Candidates must possess strong technical expertise in Microsoft 365 administration, networking fundamentals, and cybersecurity best practices, along with exceptional problem-solving and communication skills to drive operational efficiency.
Administer and maintain Microsoft 365 applications, such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the Admin Center, to ensure optimal functionality and user support.
Monitor and manage the office network infrastructure, including Wi-Fi, routers, and firewalls, across Kabuki and other Natural State locations to ensure seamless connectivity and optimal performance.
Collaborate with internet service providers and third-party ICT vendors to facilitate repairs, system upgrades, and new installations.
Conduct scheduled system backups and support essential cybersecurity maintenance tasks.
The role involves overseeing ICT administration and ensuring compliance with relevant standards and regulations. Responsibilities include managing ICT systems, maintaining security protocols, and adhering to organizational policies. The position requires a strong understanding of IT governance, risk management, and regulatory frameworks to support operational efficiency and data integrity. Candidates should have proven experience in ICT compliance, system administration, and a commitment to upholding industry best practices.
Maintain precise documentation of ICT assets, software licenses, and equipment inventories to ensure compliance and operational efficiency.
Compiles and supports the development of ICT reports intended for internal organizational utilization.
Ensure adherence to pertinent data protection regulations, including the General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act.
Bachelor’s degree in a relevant field such as computer science, information technology, or a related discipline is required for this role. A minimum of three years of hands-on experience in software development, system administration, or IT support is essential. Proficiency in programming languages like Python, Java, or C++ is necessary, along with familiarity with databases and operating systems. Strong problem-solving abilities and excellent communication skills are also critical for success in this position. Prior experience in a collaborative team environment is preferred.
Applications that fail to include all the required items will not be reviewed.
A bachelor’s degree in Information Technology, Computer Science, Information Systems, or an equivalent discipline is required.
With a minimum of five to seven years of specialized experience in ICT support or as a senior-level IT officer, candidates should possess a solid background in managing and maintaining complex IT systems.
Proven expertise in ERP systems, with practical involvement in either supporting existing platforms or facilitating their implementation, is essential, with a preference for candidates experienced in Microsoft Dynamics; however, familiarity with other ERP solutions, including SAP, Oracle NetSuite, Odor, or comparable systems, is also acceptable.
Proven expertise in designing and managing Airtable databases, with demonstrated capability in developing automations, scripts, and integrations.
Proven expertise in utilizing and administering JIRA platforms is required.
Demonstrates advanced expertise in Microsoft 365 applications, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the admin center.
Hardware skills: Proficiency in diagnosing and resolving issues with laptops, printers, mobile devices, and office networks is required.
Possesses robust and impactful qualities that effectively distinguish candidates from their competitors.
Professional Rewrite:
Applicants must possess hands-on experience with Microsoft Dynamics ERP, encompassing roles such as implementation, configuration, or administration.
Professional experience in roles within non-profit, conservation-focused, or mission-oriented organizations is required.
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Proven ability to assist remote or field-based employees who experience inconsistent internet access.
Proficiency in data migration processes, User Acceptance Testing (UAT), or delivering user training for newly implemented systems is required.
Demonstrated proficiency in instructing employees on the implementation of updated systems and technologies.
Proven expertise in utilizing helpdesk ticketing systems is required.
Proficient understanding of fundamental cybersecurity principles and practices is required.
To qualify for this role, you must possess strong skills in managing relational databases, including tools such as Airtable, Smart sheet, Notion databases, or comparable platforms.
Professional experience in managing information and communication technology (ICT) assets or overseeing inventory tracking systems is required.
Possesses a proven track record in delivering user support across diverse international regions, including various countries and time zones.
Possesses a solid understanding of key data protection regulations, including the General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act.
ITIL 4 certification at the Foundation level or above is required.
Nice to Have (Tie-breakers only)
Seeking candidates with a Microsoft Dynamics certification, such as MB-910 or MB-920, to demonstrate proficiency in the platform’s foundational and functional capabilities.
Microsoft 365 certification, such as MS-900 or MD-102, is required.
Seeking candidates with Compton A+ and Network+ certifications to validate essential IT skills and expertise in hardware, software, and networking fundamentals.
Proven expertise in system integration projects is essential, requiring hands-on experience in connecting disparate software systems, platforms, or applications to enable seamless data flow and operational efficiency. Familiarity with APIs, middleware, and integration tools is highly desirable, along with a strong understanding of protocols such as REST, SOAP, or message queuing systems. The ability to diagnose integration issues, ensure data consistency, and optimize performance across interconnected systems is a key requirement.
Experienced in developing comprehensive documentation of system workflows and producing instructional training materials.
A strong candidate will possess a well-developed set of interpersonal and professional skills, including excellent communication abilities, a proactive approach to problem-solving, and the capacity to work effectively in collaborative environments. The ideal individual will demonstrate adaptability in dynamic settings, a commitment to continuous learning, and the ability to manage multiple priorities while maintaining high standards of performance. Prior experience in similar roles and a proven track record of delivering results are essential, as are strong organizational skills and a dedication to fostering positive working relationships.
Proficient in adapting to evolving environments, conducting system evaluations, and enhancing processes through iterative refinement.
Service orientation: Demonstrates a sincere commitment to assisting staff in resolving technical challenges through clear communication and unwavering patience.
Attention to detail is essential, requiring meticulous handling of data migration processes, user access management, and documentation practices.
Methodical diagnostic capabilities are essential, enabling the resolution of complex issues efficiently, particularly in high-pressure scenarios.
Proficiency in communicating complex technical information in clear, accessible terms for non-technical stakeholders is essential.
Demonstrates strong instructional design capabilities by developing well-structured training materials and effectively delivering engaging training sessions.
Demonstrates unwavering dependability by ensuring all support requests and implementation tasks are completed thoroughly and on schedule.
What We Offer
Join a globally recognized environmental organization, offering a chance to contribute to impactful initiatives on a worldwide scale.
We foster a vibrant, mission-oriented workplace where impact and innovation drive our every effort, creating an environment that inspires continuous growth and meaningful contributions.
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The role offers avenues for engaging in cross-cultural collaboration, fostering professional development, and pursuing ongoing learning opportunities.
Compensation for this position is highly competitive, including a comprehensive benefits package that encompasses health, dental, and vision insurance, as well as retirement savings options. Additionally, a performance-based bonus structure is available, and the role offers opportunities for professional development and career advancement. The base salary range is determined by experience, qualifications, and geographic location, with regular reviews to ensure alignment with industry standards.
A salary commensurate with experience and qualifications will be provided, positioning it competitively within the market.
Natural State provides a generous annual leave package totaling 33 days, which encompasses both paid vacation time and public holidays.
The role also includes a comprehensive pension scheme and private medical cover, along with designated office closure days throughout December.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
