Rivet Software & Systems LTD is in search of a proactive and technically adept POS & ERP Software Sales/Training Executive to strengthen our growing workforce.
We seek a motivated professional with a strong enthusiasm for technology, customer training, software demonstrations, and sales. The primary responsibilities include educating clients on our POS and ERP systems, delivering engaging product presentations, assisting with system implementations, and contributing to the expansion of our customer base.
Oversee the full spectrum of daily operations, ensuring seamless execution and adherence to established protocols. Develop and implement strategic plans to optimize efficiency, productivity, and resource allocation across all assigned functions. Collaborate closely with cross-functional teams to align objectives, foster innovation, and drive continuous improvement initiatives. Monitor performance metrics, analyze data trends, and provide actionable insights to senior leadership for informed decision-making. Maintain compliance with industry regulations, company policies, and quality standards while mitigating operational risks. Lead and mentor a high-performing team, delegating responsibilities and empowering employees to achieve their full potential.
Proficiently instruct customers in the utilization of POS and ERP software systems to ensure operational proficiency and seamless integration into their workflows.
Deliver engaging software demonstrations, deliver compelling presentations, and conduct thorough product walkthroughs for prospective clients and internal stakeholders.
Assist in the deployment and integration of software solutions while facilitating smooth onboarding procedures for new users.
Provide clients with assistance regarding system setup, issue resolution, and user guidance to ensure optimal functionality and satisfaction.
Develop and nurture enduring customer connections by actively engaging with clients to understand their needs and deliver tailored solutions. Ensure consistent, high-quality interactions that foster trust and loyalty, ultimately driving customer satisfaction and retention.
Conduct on-site visits to client locations to deliver training sessions and provide technical assistance as needed.
As part of this role, you will be expected to fulfill several key qualifications. A minimum of five years of relevant professional experience is required, along with a bachelor’s degree in a related field. Strong proficiency in industry-standard software and tools is essential, and prior leadership experience is highly preferred. Candidates must demonstrate excellent problem-solving abilities and exceptional communication skills. The ability to work independently and collaborate effectively in a team environment is also necessary. Familiarity with project management methodologies and regulatory compliance standards is a must.
A degree or diploma in Business Administration, Sales & Marketing, or Marketing is required for this position.
Management, Entrepreneurship, or a related business discipline is required for this position. Candidates must possess a Bachelor’s degree or higher in one of these fields to qualify for consideration. Preferred experience includes leadership roles in business development, strategic planning, or operational management, with a proven track record of driving growth and innovation. Additionally, familiarity with financial analysis, market research, and team leadership is essential for success in this role.
Individuals with a keen enthusiasm for technology, software sales, and delivering customer training are encouraged to apply.
Exceptional proficiency in both verbal and written communication, coupled with the ability to deliver compelling presentations, is essential.
Proven ability to drive revenue growth and foster long-standing client partnerships is essential. Strong proficiency in consultative selling, negotiation, and account management is required to meet and exceed sales targets. Exceptional interpersonal and communication skills are vital for building trust, addressing customer needs, and resolving inquiries effectively. Experience in identifying business opportunities, cultivating client relationships, and delivering tailored solutions to enhance customer satisfaction and retention is highly valued.
Professional demeanor and an optimistic outlook are essential.
Seeking a candidate with proficiency in data analysis, preferably with experience using tools such as SQL, Excel, or Python. Knowledge of CRM systems like Salesforce or HubSpot is a plus. Strong communication skills are essential to collaborate effectively with cross-functional teams. Familiarity with project management methodologies, including Agile or Scrum, is advantageous. The ideal candidate will demonstrate problem-solving abilities and a commitment to continuous learning. A bachelor’s degree in a relevant field is required, and prior experience in a similar role is preferred.
We are seeking a dedicated Customer Support Specialist to deliver exceptional assistance to our clients, ensuring their inquiries and concerns are addressed promptly and efficiently. The ideal candidate will possess strong communication skills, a patient demeanor, and the ability to resolve issues while maintaining a positive and professional attitude. Responsibilities include responding to customer inquiries via phone, email, or chat, troubleshooting technical problems, processing orders, and documenting interactions for future reference. Proficiency in CRM software, a solid understanding of our products or services, and the capacity to handle high-pressure situations with composure are essential requirements. This role demands a proactive approach to problem-solving and a commitment to enhancing customer satisfaction through timely and accurate resolutions.
Technical troubleshooting involves diagnosing and resolving complex technical issues across various systems, networks, and software applications to minimize downtime and ensure operational efficiency. This role requires a strong understanding of hardware, software, and networking concepts, along with proficiency in diagnostic tools and problem-solving methodologies. Candidates should have experience with troubleshooting methodologies, root cause analysis, and implementing effective solutions under pressure. Excellent communication skills are essential for explaining technical issues to non-technical stakeholders and collaborating with cross-functional teams to restore systems promptly. Knowledge of ITIL or similar frameworks is often preferred for aligning troubleshooting processes with industry best practices.
We seek a results-driven professional skilled in sales and negotiation to enhance revenue growth and secure strategic partnerships. The ideal candidate will leverage strong interpersonal skills and persuasive techniques to close deals, maintain client relationships, and meet or exceed sales targets. Responsibilities include identifying new business opportunities, conducting market research, and developing tailored proposals to address client needs. Additionally, the candidate must analyze market trends, negotiate favorable terms, and collaborate with cross-functional teams to ensure seamless deal execution. Proficiency in CRM tools, data analysis, and contract negotiation is essential, along with a track record of achieving measurable sales outcomes.
Effective verbal and written communication skills are essential, along with the ability to articulate ideas clearly and concisely to diverse audiences. Proficiency in delivering compelling presentations, whether to small teams or large gatherings, is required. Strong interpersonal skills facilitate collaboration and relationship-building across departments. Candidates must demonstrate confidence in speaking and the capacity to tailor messaging for different stakeholders, ensuring clarity and impact in all interactions.
Interested and eligible applicants are encouraged to submit their CV via email to admin@risetsystems.com, with the position title included in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 - 3 years
