Rivet Software & Systems LTD is in search of a dynamic and technically adept POS and ERP Software Training/Sales Executive to strengthen our growing team.
The successful candidate must demonstrate a strong enthusiasm for technology, customer training, software presentations, and sales. Responsibilities include delivering client training on our POS and ERP systems, leading product demonstrations, assisting with implementations, and contributing to customer base expansion efforts.
Develop and implement strategic initiatives to drive business growth and operational efficiency. Lead cross-functional teams to execute projects, ensuring alignment with organizational goals. Oversee budget management, financial planning, and resource allocation to optimize performance. Monitor key performance indicators (KPIs) and provide data-driven insights to senior leadership for informed decision-making. Foster innovation by identifying emerging market trends and integrating best practices across departments. Ensure compliance with industry regulations and internal policies while maintaining high ethical standards. Collaborate with stakeholders to enhance customer satisfaction and operational excellence.
Provide comprehensive training to clients on point-of-sale (POS) and enterprise resource planning (ERP) software solutions to ensure proficient usage and operational efficiency.
Deliver engaging software demonstrations, deliver insightful presentations, and conduct comprehensive product walkthroughs to showcase features and functionality effectively.
Facilitate the deployment and integration of software solutions while ensuring smooth onboarding procedures for new users and systems.
Provide clients with assistance in configuring systems, resolving technical issues, and delivering user support services.
Foster enduring, mutually beneficial connections with customers to ensure their ongoing satisfaction and loyalty.
Conduct on-site visits to client locations to deliver training sessions and provide technical assistance.
REQUIREMENTS
A Bachelor’s or Master’s degree in Business Administration, Sales & Marketing, Marketing, or Business is required for this role.
Management, Business Administration, or a closely related discipline in the field of entrepreneurship provides a strong foundation for overseeing organizational operations, driving strategic initiatives, and fostering innovation.
Individuals enthusiastic about advancements in technology, software solutions, and educating customers on product functionalities.
Effective interpersonal abilities and the capacity to articulate ideas clearly in both spoken and written formats, as well as to engage audiences through compelling presentations, are essential.
Accomplished professionals with a focus on fostering connections and driving revenue growth through exceptional interpersonal abilities and a customer-centric approach are sought. Candidates should demonstrate proficiency in cultivating long-term partnerships, addressing client needs with precision, and closing deals with tact and confidence. Strong communication skills, a proactive mindset, and the ability to adapt to diverse client interactions are essential. Prior experience in sales, account management, or related fields is highly valued, along with a track record of meeting and exceeding targets.
Professionals are expected to present themselves with a polished appearance and maintain an optimistic demeanor at all times.
Proficient in [specific skill 1], [specific skill 2], and [specific skill 3] is essential for this role. A strong understanding of [relevant field or technology] is required, along with the ability to [specific task or responsibility]. Excellent problem-solving skills and attention to detail are also necessary to ensure accuracy and efficiency in [specific context or project]. Familiarity with [specific tool, software, or methodology] is a plus, as is the capacity to [additional responsibility or skill]. The ideal candidate will demonstrate adaptability and a commitment to continuous learning in [relevant area].
Provide exceptional assistance to clients by addressing inquiries, resolving issues, and offering solutions in a timely and professional manner. Address customer concerns through various communication channels, including phone, email, and live chat, while maintaining a courteous and empathetic demeanor. Collaborate with cross-functional teams to ensure accurate and efficient resolution of complex problems. Maintain detailed records of customer interactions, transactions, and feedback in the support system. Stay updated on product knowledge, company policies, and industry trends to deliver informed and accurate responses. Uphold the company’s commitment to customer satisfaction by consistently meeting or exceeding performance metrics and service standards. Strong problem-solving skills, patience, and adaptability are essential for success in this role.
Technical issues must be diagnosed and resolved efficiently to minimize downtime and maintain operational efficiency. This role requires the ability to analyze system errors, identify root causes, and implement effective solutions across hardware and software environments. Candidates should possess strong analytical skills, proficiency with diagnostic tools, and experience in troubleshooting network, server, and application-related problems. A methodical approach, attention to detail, and excellent problem-solving capabilities are essential. Additionally, effective communication skills are necessary to document issues, explain technical solutions to non-technical stakeholders, and collaborate with cross-functional teams to ensure seamless resolution.
Experienced in driving revenue growth and securing deals through strategic negotiation, this role focuses on maximizing sales opportunities while fostering long-term client relationships. The ideal candidate will possess a proven track record in sales, exceptional interpersonal and communication skills, and the ability to close complex transactions. Responsibilities include identifying and pursuing new business prospects, presenting tailored solutions to meet client needs, and negotiating mutually beneficial agreements. Strong analytical abilities, resilience under pressure, and a results-driven mindset are essential for success in this position.
Effective communication and presentation abilities are crucial for conveying ideas clearly, engaging stakeholders, and fostering collaboration across teams. Candidates must demonstrate strong verbal and written communication skills to articulate complex concepts in an accessible manner. Proficiency in delivering compelling presentations—whether to small groups or large audiences—is essential, along with the capacity to adapt messaging to diverse stakeholders. The role requires active listening, clarity in conveying information, and the ability to influence and persuade through structured, impactful communication.
Qualified and enthusiastic applicants are invited to email their CV to admin@risetsystems.com, ensuring the position title is specified in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
0 - 1 years
