We are seeking a dynamic individual to fill the role of [Job Title], responsible for overseeing key operational processes, leading cross-functional teams, and driving strategic initiatives to enhance overall organizational performance. The ideal candidate will possess a minimum of [X] years of relevant experience in [specific field/industry], along with a proven track record of [specific skills, e.g., project management, budget oversight, or team leadership]. A bachelor’s degree in [relevant field] is required, while an advanced degree or certification in [specific field] is strongly preferred. Proficiency in [relevant tools/software, e.g., ERP systems, data analytics tools] and strong interpersonal skills are essential, as the role demands collaboration with stakeholders at all levels. Key responsibilities include [list responsibilities, e.g., developing and implementing policies, analyzing performance metrics, and mentoring junior staff], with a focus on achieving measurable results and fostering a culture of continuous improvement.
The People & Culture (P&C) Associate plays a key role in facilitating core workforce processes, managing data, and coordinating P&C initiatives within the Global Emergency Unit (Emu), with a primary emphasis on the Global Surge Team (GST). This position ensures the precision, currency, and alignment of employee data, systems, and processes to sustain operational effectiveness in a fast-paced environment.
This position demands a proactive, detail-driven approach, with an emphasis on rapid learning, strict adherence to established procedures, and meticulous handling of information. The P&C Associate will collaborate closely with teams in P&C, Finance, and Emu’s Deployment Team, contributing to daily operational functions while diagnosing and addressing inefficiencies in processes or data quality.
Success in this position hinges on meticulous attention to detail, adaptability in learning, and the capacity to analyze interconnected systems—recognizing the relationships between data, workflows, and teams, and offering solutions when inconsistencies arise. This role presents a chance to develop expertise in emergency property and casualty (P&C) operations, infrastructure, and data within a dynamic, mission-focused setting.
This role involves a nationally contracted position, with the primary work location being in Honduras, Nigeria, or Kenya.
Oversee and execute key duties, including leading strategic initiatives and ensuring alignment with organizational objectives. Collaborate with cross-functional teams to drive project completion and maintain high performance standards. Monitor processes to identify areas for improvement and implement effective solutions. Develop and maintain robust reporting mechanisms to track progress and provide actionable insights. Foster a culture of accountability and continuous improvement within the team.
The management of processes within the Global Surge Team is a critical operational function, encompassing the oversight and optimization of workflows to ensure seamless collaboration and efficiency across global operations. This role requires a deep understanding of cross-functional processes, the ability to identify bottlenecks, and the expertise to implement scalable solutions that drive performance and consistency. Key responsibilities include standardizing procedures, monitoring process adherence, and fostering continuous improvement initiatives to enhance productivity and mitigate risks. Strong analytical skills, proficiency in process mapping tools, and a commitment to data-driven decision-making are essential for success in this position.
In collaboration with Emu’s Deployment Management Team, oversee the precise and timely execution of GST benefit processes, such as leave requests and status modifications, while performing monthly audits in Workday to verify data integrity. Facilitate communication and coordination with Emu Finance and Deployment Management to gather, structure, and validate workforce cost data associated with GST, aiding in budgeting, tracking, and reporting initiatives. Offer administrative and coordination assistance for P&C projects affecting GST personnel, including timeline oversight, documentation maintenance, communication dissemination, and implementation support. Ensure adherence to GST policies and processes through consistent application, escalating any anomalies, inquiries, or potential risks to senior leadership as required. Preserve meticulous records and documentation pertaining to GST workflows to uphold audit preparedness and institutional knowledge continuity.
People Data Management and HRIS Integrity professionals are responsible for ensuring the accuracy, security, and efficiency of employee data within HR systems. They oversee the maintenance of HR databases, validate information for compliance with regulations, and safeguard sensitive records. Additionally, they configure and troubleshoot HRIS (Human Resource Information Systems) to support HR operations, generate reports for decision-making, and collaborate with IT teams to implement system enhancements. Their role also includes conducting audits, identifying discrepancies, and implementing corrective measures to uphold data integrity across all platforms.
Accurately and efficiently enter, update, and maintain data within HR systems, such as Workday, in strict adherence to established processes and data standards. Conduct periodic data quality audits by analyzing reports and employee records to pinpoint gaps, discrepancies, or inaccuracies. Identify and escalate data inconsistencies, collaborating with relevant stakeholders to facilitate resolutions and ensure timely corrections. Contribute to the enhancement of HR data processes by recording recurring issues and proposing actionable improvements.
P&C Analytics and Continuous Improvement is dedicated to enhancing operational efficiency and driving data-driven insights within Property & Casualty (P&C) insurance processes. The team focuses on identifying opportunities for process optimization, leveraging advanced analytics to uncover trends, and implementing sustainable improvements to elevate performance. Responsibilities include analyzing complex datasets, collaborating with cross-functional teams to align solutions with business objectives, and fostering a culture of continuous innovation. The ideal candidate will possess strong analytical skills, proficiency in statistical tools and methodologies, and a proven track record in process improvement or operational excellence.
Compile and generate recurring workforce reports—such as those on attrition, training completion, and vacation tracking—while ensuring the data remains precise and current. Scrutinize reporting outputs to detect preliminary trends, discrepancies, or anomalies, and elevate any notable observations for deeper investigation. Monitor and pursue the completion of mandatory training initiatives, including Kaya, by maintaining detailed trackers and coordinating timely reminders with appropriate teams. Sustain and refresh dashboards, spreadsheets, and tracking tools to guarantee their accuracy, ease of use, and accessibility. Contribute to continuous process evaluations by providing actionable insights derived from daily interactions with systems and tools. Collaborate on the execution of process enhancements by revising templates, trackers, and instructional resources as instructed.
Oversee the strategic development and implementation of communications initiatives to enhance organizational visibility and stakeholder engagement. Lead the creation and dissemination of key messaging across multiple channels, ensuring consistency and alignment with brand identity. Manage internal and external communications, including media relations, crisis communications, and public relations efforts. Collaborate with cross-functional teams to integrate communications strategies with broader business objectives. Monitor and analyze communication performance metrics to assess effectiveness and drive continuous improvement. Develop and maintain relationships with media outlets, influencers, and industry partners to amplify reach and reputation. Ensure compliance with relevant regulations and ethical standards in all communications activities.
Maintain and update Property & Casualty (P&C) information on Rescue Net and other internal systems, verifying that all content remains precise, up-to-date, and easily accessible. Prepare and oversee consistent communications, such as training reminders, policy revisions, and critical deadline notifications. Assist with staff engagement and recognition programs by documenting activities, issuing reminders, and organizing logistical arrangements. Address or escalate routine Age-related inquiries, forwarding complex issues to the appropriate team members for resolution.
The position provides essential administrative assistance to ensure efficient office operations and support for various teams. Duties include managing correspondence, organizing schedules, preparing reports, and maintaining accurate records. Strong organizational skills, attention to detail, and proficiency in office software are required. Candidates should possess excellent communication abilities and the capacity to multitask in a fast-paced environment. Prior experience in an administrative role is preferred but not mandatory for qualified applicants.
Provide ongoing coordination and administrative assistance for People & Culture (P&C) initiatives, encompassing scheduling, record-keeping, and follow-up actions. Assist with duties associated with duty of care, gender equality, diversity, inclusion, and other P&C objectives as required. Facilitate seamless cross-team collaboration by ensuring prompt follow-through on action items and maintaining precise documentation of tasks and decisions.
Maintains critical collaborations with cross-functional teams, external partners, and senior leadership to drive project alignment and operational efficiency, ensuring seamless communication and execution of strategic initiatives. Builds and nurtures professional relationships with clients, vendors, and stakeholders to facilitate smooth project delivery and address key business needs. Engages regularly with departments such as IT, finance, and human resources to align resources and support organizational goals. Acts as a liaison between technical teams and non-technical stakeholders to translate complex requirements and foster a cohesive working environment.
Reports directly to management within a collaborative partnership framework, involving the Director of People and Culture, Emergency Unit, and the Senior People and Culture Operations Manager.
Other internal and external stakeholders include the Emu P&C Team, HR Operations Team, Emu Team, CRRD P&C Team, GST Technical Focal Points, and HQ P&C colleagues in specialized technical divisions such as Benefits and Compensation. The role involves providing active assistance to over 70 Emergency Unit staff members and 150 remote GST staff.
Job Requirements:
Candidates must possess a bachelor’s degree in a relevant field, such as finance, accounting, or business administration. A minimum of three years of experience in a similar role is required, with at least one year in a leadership or supervisory capacity. Proficiency in financial software and advanced Excel skills are essential, alongside strong analytical and problem-solving abilities. Excellent communication and interpersonal skills are necessary to collaborate effectively with cross-functional teams. The ability to work under pressure and meet tight deadlines is also required. Candidates should demonstrate a high level of professionalism and integrity, with a commitment to continuous learning and development. Familiarity with industry regulations and compliance standards is preferred.
Seeking a candidate with a robust educational background and relevant professional experience. Applicants must possess a degree in a related field and a minimum of [X] years of hands-on experience in [specific industry or role]. Familiarity with [specific tools, technologies, or methodologies] is essential, along with a proven track record in [key responsibilities or achievements]. Excellent analytical, problem-solving, and communication skills are required to thrive in this dynamic environment.
A bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a closely related discipline—alternatively, equivalent professional experience—is required.
Approximately 1 to 3 years of hands-on experience in human resources, payroll and compensation, administrative support, data management, or operations is required.
Proficiency in high-pressure or multinational professional settings is considered beneficial.
Proficient in a variety of technical methodologies and systems, with a strong foundation in industry-standard tools and frameworks. Demonstrated expertise in analyzing complex technical challenges and developing innovative solutions to enhance operational efficiency. Capable of leveraging advanced technical knowledge to support cross-functional teams and drive project success. Familiarity with cutting-edge technologies and a commitment to continuous learning to maintain proficiency in evolving technical landscapes. Strong problem-solving abilities with a focus on delivering high-quality, scalable outcomes.
Proficiency in HR systems, such as Workday or comparable platforms, is required.
Proven track record in managing data entry tasks, maintaining accurate records, and generating basic reports.
Requires strong skills in Excel or Google Sheets, including capabilities for sorting data, applying basic formulas, and maintaining accurate tracking of information.
Possesses a solid grasp of human resources and payroll/compensation functions, including employee data management, leave administration, and benefits coordination.
A strong understanding of the critical role that precise and secure data handling plays in organizational integrity is essential.
Proficiency in English is essential; fluency in Arabic, French, or English is highly advantageous.
Core proficiencies include demonstrating adaptability in dynamic environments, maintaining a results-driven approach, and exhibiting strong problem-solving capabilities. Essential requirements encompass proficiency in relevant software, adherence to industry regulations, and effective communication with stakeholders. Key responsibilities involve collaborating across departments, analyzing data to inform decision-making, and ensuring compliance with organizational policies. Additionally, the role demands meticulous attention to detail, a commitment to continuous learning, and the ability to prioritize tasks efficiently in a fast-paced setting.
Exhibits meticulous attention to detail and precision when handling data, procedures, and clerical responsibilities.
Demonstrates a rapid capacity to grasp and adjust to evolving systems, tools, and operational methodologies within a fast-paced and ever-changing setting.
Recognizing the interconnectedness of processes, data, and teams, with an ability to identify inconsistencies or gaps, is essential.
A diligent professional who proactively detects issues, conducts preliminary root cause analyses, and seeks appropriate guidance to facilitate efficient resolution.
Successfully juggles competing tasks and priorities while maintaining rigorous deadline adherence through strategic planning and consistent follow-up.
Develops and maintains constructive working relationships while collaborating seamlessly with colleagues across various teams and functions.
Conveys information with clarity and professionalism through written and verbal channels, adjusting communication methods to suit diverse audiences effectively.
Demonstrates a steadfast commitment to fostering employee success while ensuring an exceptional user experience remains central to all responsibilities.
Manages confidential data with utmost care and ensures adherence to the highest professional standards.
Thrives in dynamic, evolving, and multifaceted settings while maintaining efficiency and adaptability.
Exhibits a keen drive for continuous learning and professional growth in the Property & Casualty insurance domain.
A remote or flexible work setup is required, with a dependable high-speed internet connection being essential.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
