We are seeking a highly motivated individual to fill the role of [Job Title], responsible for overseeing [specific responsibility or department], ensuring seamless operations and adherence to company policies. The ideal candidate will possess [X years] of relevant experience in [industry/field], along with proven expertise in [key skill, e.g., project management, data analysis, or client relations]. A strong background in [specific tool, software, or methodology] is essential, as is the ability to collaborate effectively with cross-functional teams to drive strategic initiatives. Key duties include [responsibility 1], [responsibility 2], and [responsibility 3], with an emphasis on delivering measurable results in a fast-paced environment. Bachelor’s degree in [relevant field] or equivalent work experience is required, and professional certifications in [specific certification, if applicable] are a plus. The successful applicant will demonstrate exceptional problem-solving skills, adaptability, and a commitment to continuous improvement.
Job Purpose
Conduct in-depth analysis and enhance the performance of Digital Banking products, including mobile banking, internet banking, APIs, and other digital channels.
Translate digital customer needs into actionable data-driven insights that inform strategic product enhancements.
As the primary technical authority for digital initiatives, you will provide specialized guidance and expertise on all digital requirements, ensuring alignment with organizational objectives and industry best practices.
Serves as the primary liaison throughout projects and system enhancements, ensuring seamless communication and coordination among stakeholders.
Key Accountabilities
Business – 60%
Transform business and customer needs into actionable digital product features and structured user stories, ensuring alignment with strategic objectives and user-centric design principles.
Establish and monitor key performance indicators (KPIs) for digital products, including metrics such as adoption rates, active user counts, transaction success rates, and drop-off occurrences.
We evaluate customer journeys across digital platforms to pinpoint areas of friction.
Assist in the formulation and execution of strategic initiatives for digital banking platforms as part of the product roadmap.
Conduct thorough post-release assessments and provide actionable recommendations to drive ongoing enhancements.
Partner with IT, UX, and business teams to identify and rank enhancement priorities collaboratively.
Perform comprehensive cost-benefit and impact assessments to evaluate digital initiatives, ensuring informed decision-making and strategic alignment with organizational goals.
Provide first-line support for users encountering issues through digital channels on a daily basis.
Housekeeping tasks for digital channels, specifically those related to SMS purchases, are required.
We ensure the ongoing operation of disaster recovery infrastructure and coordinate Business Continuity Management (BCM) testing schedules to validate recovery procedures.
Perform User Acceptance Testing (UAT) for newly developed products and systems to validate functionality and ensure alignment with business requirements before deployment.
Conducting comprehensive training sessions for users on both new and existing digital systems is a core responsibility.
Partnering with the Supplier Manager, you will serve as the principal liaison to the supplier, assuming responsibility for addressing escalated issues and facilitating decisive resolutions. You will also oversee the Accountable Executive relationship, ensuring alignment through consistent management information updates, detailed issue tracking, and transparent reporting mechanisms.
Stay informed about emerging developments in Information Communications and Technology applications, as well as advancements in hardware and software products and services.
Conduct thorough User Acceptance Testing (UAT), regression testing, and quality assurance assessments for each new product release and system enhancement initiative.
Responsible for overseeing and maintaining accurate reporting and data management systems, accounting for approximately 30% of the role’s responsibilities. This includes ensuring data integrity, generating comprehensive reports, and managing databases to support decision-making and operational efficiency. Proficiency in data analysis tools and adherence to established data governance frameworks are essential requirements for this function.
Examine user behavioral data, including user flows, drop-off points, and engagement metrics, to derive actionable insights and inform strategic decisions.
Analyze customer segments and derive actionable insights to inform strategic decisions.
Conduct A/B testing and experiments to evaluate and optimize performance.
Offer strategic, data-informed guidance to drive digital expansion initiatives.
Analyze and project trends related to usage patterns, volumes, and adoption rates.
Construct dashboards to monitor the utilization and effectiveness of digital products.
Transform data extracts from diverse sources into actionable insights using advanced reporting tools such as Microsoft Excel, PowerPoint, and Word. This entails developing management information (MI) reports and addressing ad-hoc data requests in alignment with established deadlines.
Ensure compliance with established data governance frameworks outlined by the business unit during the execution of business intelligence tasks. This encompasses maintaining data integrity, managing the information lifecycle, and safeguarding data security and privacy.
Design and implement a standardized reporting framework to address requests effectively while maintaining robust change control measures to ensure full auditability.
Ensure the continuous upkeep of all current reports using standardized reporting tools to uphold their relevance for informed decision-making and robust data governance practices.
Dedicate effort to cultivate strong relationships with stakeholders by participating in both structured and ad-hoc meetings, ensuring seamless integration into the development lifecycle and seamless execution of MI reporting solutions.
Engage in established forums and committees to ensure awareness of current advancements and industry trends.
Perform thorough integrity reviews during the development of new reports and when executing existing scripts to verify the accuracy of the data included in the reports and ensure compliance with all established data quality standards.
Identify and communicate data quality and governance concerns to the relevant line manager for resolution.
Ensures compliance with established control objectives, accounting for 10% of overall responsibilities.
Guarantee that digital analytics processes align with established data privacy and governance regulations.
Assess and mitigate potential threats associated with digital products and customer experience to ensure safety and reliability.
Effectively manage risk and control through the implementation of appropriate risk frameworks while fostering a strong, positive risk culture throughout the organization.
Grasp how one’s responsibilities integrate into the complete workflow, encompassing relevant risks and associated control measures.
Ensure strict compliance with ABSA’s established policies and procedures pertinent to your designated role, while exercising sound judgment and demonstrating responsible risk management practices.
Report all risk occurrences, incidents, and issues in accordance with established protocols for the assigned business area, and assist in analyzing their root causes developing effective preventive measures for future occurrences.
Proactively identify opportunities to enhance the control environment by anticipating potential process failures and implementing preventive measures to mitigate errors.
All mandatory training modules must be completed by the specified deadline to ensure full compliance with organizational requirements.
Explore opportunities to enhance the implementation of automated controls while ensuring an optimal blend between preventative and detective measures.
Ensure the meticulous execution of all responsibilities in strict adherence to regulatory mandates, the Enterprise-Wide Risk Management Framework, and ABSA’s internal Policies and Policy Standards. Identify, assess, and effectively manage risks and risk-related incidents pertinent to the position.
Assist in enhancing operational efficiency by identifying and eliminating unnecessary expenditures while strategically maximizing the value of essential investments through proactive measures.
Preferred Qualification
A bachelor’s degree or its equivalent is required for consideration.
Preferred candidates will possess a minimum of five years of relevant experience in the field, demonstrating a proven track record of success. Additionally, familiarity with industry-specific software, tools, or methodologies is highly desirable. Experience in project management, leadership roles, or cross-functional collaboration will be considered advantageous. Proficiency in written and verbal communication, along with strong problem-solving abilities, is essential to thrive in this dynamic environment.
Demonstrates a solid understanding of banking systems, including their structure, functionality, and operational processes. Applies this knowledge to support system-related tasks, ensuring alignment with industry standards and regulatory requirements. Familiarity with core banking platforms, transaction processing, and data management is essential.
Seasoned professionals with a proven track record in overseeing and delivering projects from inception to completion are encouraged to apply. Candidates should possess hands-on experience in coordinating teams, managing timelines, allocating resources, and mitigating risks to ensure successful project outcomes. Familiarity with project management methodologies, tools, and best practices is essential, along with the ability to adapt to evolving priorities and stakeholder demands. Strong leadership, communication, and problem-solving skills are critical for navigating complex project landscapes and driving results.
Seeking professionals with a strong background in analyzing digital banking products, leveraging data analytics, or managing product lifecycles.
We require candidates with a solid background in digital banking operations.
Ensures thorough quality assurance and performs User Acceptance Testing (UAT) to validate system functionality, reliability, and compliance with specified requirements before deployment.
We seek candidates with a strong foundation in both theoretical and practical domains, encompassing critical thinking, problem-solving capabilities, and expertise in relevant technical or specialized areas. The ideal applicant will demonstrate proficiency in utilizing industry-standard tools and methodologies, along with a commitment to continuous learning and adaptability to evolving professional landscapes.
Proficient in ABSA’s product processes, operational frameworks, and procedural guidelines.
Possesses a robust technical foundation encompassing IT systems, architectural design, and integration methodologies. Demonstrates in-depth knowledge of technology frameworks, infrastructure components, and seamless system connectivity solutions.
Proven expertise in comprehensive workflow management and strategic process enhancement is required. The ideal candidate will demonstrate a deep understanding of the full cycle of operational processes, from initiation to completion, and possess strong analytical skills to identify opportunities for improvement and implement effective solutions.
Accomplished professionals with a track record in deploying and enhancing systems are encouraged to apply. Candidates should demonstrate expertise in the practical execution and continuous improvement of system frameworks.
Skilled in utilizing the ABSA User Acceptance Testing (UAT) environment, with expertise in conducting test executions and performing validations.
Qualifications
BA/BSc/HND
