Rationale/Objective for Position
The Med Ops Cell Manager plays a pivotal role in executing MSF Ubuntu’s operational vision with a strong emphasis on quality, integrity, accountability, and community-focused medical-humanitarian efforts. Reporting directly to the MSF Ubuntu Director of Operations, this position is tasked with defining strategic direction, overseeing operations, and ensuring high performance across a designated portfolio of countries, projects, or thematic operational priorities. The role is committed to ensuring that MSF Ubuntu’s operations are firmly rooted in the actual experiences of patients and communities, swiftly addressing pressing humanitarian needs while upholding MSF’s fundamental mission to preserve lives, ease suffering, and safeguard human dignity.
The primary emphasis is on driving strategic initiatives that align with long-term business objectives. This role requires a forward-thinking mindset to identify growth opportunities and optimize operational efficiency. Collaborating closely with leadership, the position involves developing and executing high-impact strategies to enhance competitiveness and market positioning. Experience in strategic planning, data-driven decision-making, and cross-functional leadership is essential. Key responsibilities include analyzing market trends, assessing competitive landscapes, and recommending innovative solutions to complex business challenges. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a proven track record of delivering measurable results.
The Med Ops Cell Manager will be pivotal in establishing MSF Ubuntu as a groundbreaking Operational Directorate, characterized by a unique operational identity that is locally embedded yet globally active. Guided by a people-centric approach to care, the role demands a steadfast commitment to community leadership, fostering interdependence with communities, partners, and the broader MSF movement. Additionally, the position will emphasize creating lasting, positive impacts that extend beyond the conclusion of MSF’s direct engagement.
Ensures accountability is maintained and strategic positioning is effectively executed to drive organizational success.
This role will report directly to the Director of Operations for MSF Ubuntu, operating both under their hierarchical oversight and functional guidance.
The Med Ops Cell Manager serves as a senior operational leader within MSF Ubuntu’s Operations Department, reporting directly to the Director of Operations.
Establishes and maintains collaborative interactions with a diverse range of stakeholders, including internal teams, external partners, clients, and senior leadership, to ensure alignment on project objectives and operational efficiency. Serves as a central communication hub, facilitating the exchange of critical information and fostering productive relationships to support organizational goals. Requires the ability to engage effectively with individuals at all levels, demonstrating strong interpersonal skills and a proactive approach to relationship management.
The position collaborates extensively with cross-functional teams, including product development, marketing, and customer support, to ensure alignment and execution of strategic initiatives. Additionally, the role interfaces regularly with senior leadership to provide updates on progress, address challenges, and facilitate decision-making processes. Strong interpersonal skills and the ability to foster productive relationships across departments are essential to success in this position.
Seasoned Program Heads, Project Coordinators, and in-country coordination units will oversee the execution of strategic initiatives.
Medical, logistics, supply chain management, human resources, financial oversight, client advocacy, public relations, security protocols, analytical reporting, and community outreach initiatives are among the core operational functions.
MSF facilitates leadership forums and operational decision-making frameworks within the Ubuntu community.
Engage with diverse stakeholders, including local communities, patient groups, civil society organizations, academic institutions, local governing bodies, and other pertinent parties.
MSF Operational Directorates, regional hubs, and international platforms collaborate extensively to ensure cohesive and effective operational strategies.
The position entails a range of duties and obligations designed to ensure operational efficiency and team success. Key responsibilities include managing daily workflows, coordinating with cross-functional teams, and maintaining high standards of quality and productivity. The role requires adherence to company policies, meticulous attention to detail, and the ability to meet deadlines consistently. Additionally, the position demands strong problem-solving skills, effective communication, and a proactive approach to addressing challenges. Collaboration with stakeholders and adherence to best practices are essential to achieving organizational goals.
Oversee the full range of responsibilities pertaining to the role, ensuring all core functions are executed with accuracy and efficiency. Develop and implement strategic initiatives aligned with organizational objectives, while maintaining adherence to established policies and procedures. Monitor team performance, providing guidance and support as needed to foster professional growth and enhance productivity. Collaborate with cross-functional departments to streamline workflows, resolve complex challenges, and drive continuous improvement. Prepare comprehensive reports and presentations to communicate key metrics, progress, and insights to stakeholders at all levels. Uphold compliance with industry regulations and company standards to mitigate risks and ensure operational integrity.
Develop and implement operational strategies that drive the success of the designated portfolio, ensuring alignment with overarching business objectives and performance targets.
Drives the formulation, execution, and assessment of country-level, regional, and thematic strategies aligned with the designated portfolio.
Embed community leadership principles into care delivery while prioritizing a people-centric approach. Cultivate an environment where community engagement and proactive leadership intersect to enhance service quality. Foster collaboration among stakeholders to ensure care strategies align with the needs and aspirations of the people served. Champion initiatives that empower individuals and groups within the community, promoting resilience, inclusivity, and sustainable well-being.
Ensures community leadership and people-centric care are integrated as fundamental operational principles and top priorities, rather than treated as distinct activities.
Ensure operational excellence by maintaining stringent quality standards, relevance to organizational objectives, and accountability in all activities.
Ensuring the portfolio’s operations maintain relevance, high quality, ethical standards, and accountability is a key responsibility of this role.
Provide assistance to Program Heads, Project Coordinators, and country-level leadership teams to ensure seamless operations and effective program delivery.
Delivers strategic oversight, mentorship, and assistance to key field leadership personnel.
You will oversee and direct the operational cell, ensuring efficient execution of all processes and adherence to established protocols while fostering a collaborative and high-performing team environment.
Oversees a cross-functional operational team, ensuring its effectiveness, alignment, and collaborative environment.
Enhance organizational readiness and efficacy in emergency preparedness and response protocols to ensure robust crisis management capabilities.
Ensures emergency response remains the cornerstone of MSF Ubuntu’s operational identity.
Responsible for directing security protocols, managing access controls, and mitigating potential risks.
Ensures safety, security, and access management are aligned with operational realities while adhering to MSF Ubuntu’s community acceptance-based approach.
We will spearhead efforts to cultivate advocacy, conduct thorough analysis, drive representation, and expand professional networking initiatives.
Promotes the integration of advocacy and analysis efforts with operational priorities and community needs.
Integrate strategic communications and public positioning practices seamlessly into daily operational workflows to enhance visibility, stakeholder engagement, and organizational alignment.
Ensures communications and public statements consistently embody MSF Ubuntu’s dedication to standing in solidarity with patients and communities.
Uphold fiscal accountability and prudent allocation of organizational resources while fostering sustainable financial practices to drive long-term stability and growth.
Responsible for ensuring meticulous planning, budgeting, and efficient resource allocation across the portfolio.
Foster a culture of mutual reliance and unified operational efforts.
Ensures the effective implementation of interdependence throughout the portfolio.
Facilitate continuous learning, encourage reflective practices, and oversee knowledge management initiatives to enhance organizational growth and development.
Serves as a dedicated member of MSF Ubuntu’s Operational Directorate, fostering a collaborative and growth-focused environment.
Drive initiatives that prioritize environmental stewardship and sustainable, climate-conscious business practices.
Ensures that all operational activities align with the health and humanitarian impacts of the climate crisis while upholding MSF Ubuntu’s environmental commitments.
Manages the authority to make decisions regarding programs.
Under the designated authority conferred by the Director of Operations, the Med Ops Cell Manager is empowered to:
Develop and authorize country strategies, multi-year plans, and significant operational modifications as deemed appropriate.
Recommend strategic decisions regarding the initiation, expansion, scaling, adaptation, suspension, transfer, or termination of interventions to ensure optimal alignment with organizational goals and evolving circumstances.
Review and endorse operational priorities, workforce deployment strategies, financial allocations, and resource distributions in accordance with established parameters.
Arbitrate operational challenges, enforce security standards, and align interdepartmental objectives.
Prepare to assume temporary leadership of crisis management initiatives within the portfolio, collaborating with the Director of Operations as necessary.
Demonstrate MSF Ubuntu’s positions and initiatives both internally and externally across designated operational topics.
Handle issues that necessitate the involvement of the Director of Operations, General Director, Council, or other critical incident decision-making authorities.
Bachelor’s degree in Computer Science, Engineering, or a related field is required. Equivalent practical experience may be considered in lieu of a degree. Proficiency in programming languages such as Python, Java, or C++ is essential. Strong problem-solving skills and analytical thinking are necessary. Experience with software development methodologies like Agile or Scrum is preferred. Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices is a plus. Excellent communication and teamwork abilities are crucial for collaboration. Knowledge of data structures, algorithms, and system design principles is highly desirable. Candidates should demonstrate a commitment to continuous learning and professional development.
We are seeking a highly motivated individual with a strong academic background in education, preferably holding a bachelor’s degree or higher in a related field. Candidates should possess a minimum of three years of teaching experience in a formal educational setting, along with demonstrated expertise in curriculum development and classroom management. Familiarity with modern educational technologies and assessment tools is essential, as is the ability to design and implement innovative instructional strategies. Strong communication skills, both written and verbal, are required to engage with students, parents, and colleagues effectively. Additionally, a commitment to continuous professional development and a passion for fostering inclusive learning environments are highly valued.
A degree in medical, public health, humanitarian affairs, anthropology, political science, international relations, or operational management is required. A master’s degree in any of these related fields is preferred.
Seasoned professionals with a track record of relevant industry experience are encouraged to apply. Candidates must possess demonstrated competence in key areas pertinent to the role, including strong problem-solving abilities and effective communication skills. Prior involvement in similar projects or environments is highly valued. Familiarity with industry-specific tools, technologies, and best practices is essential.
Essential
A minimum of seven years of professional experience is required.
With a robust background in senior operational management, ideally within Médecins sans frontières (MSF) or a comparable medical humanitarian organization.
A minimum of five years of progressive leadership experience in humanitarian missions, including roles such as Head of Mission, Country Director, Operations Manager, Emergency Coordinator, or Medical Coordinator, is required.
Proven expertise in medical-humanitarian operations, emergency response protocols, security management strategies, and the application of principled humanitarian action.
Demonstrates a strong ability to design and execute operational strategies, ensuring successful and efficient implementation.
Possesses a proven track record in leading cross-functional teams and providing strategic guidance to key field leadership personnel.
Demonstrated expertise in financial management, human resources, security protocols, and operational planning is essential.
Skilled in navigating multifaceted challenges, including humanitarian crises, political complexities, security risks, access restrictions, and ethical quandaries.
Demonstrates a strong dedication to prioritizing person-centered care, maintaining accountability, upholding safeguarding standards, and fostering inclusive leadership practices.
Fluent proficiency in both written and spoken English is essential.
Desirable
Proven expertise in fostering community involvement, designing and implementing programs led by community members, or ensuring accountability to affected populations is required.
A background in medicine, public health, humanitarian affairs, anthropology, political science, international relations, or operational management is required.
Proficient fluency in French, Swahili, Arabic, or other languages critical to MSF Ubuntu’s operational goals is required.
Demonstrated proficiency in advocacy, analytical evaluation, negotiating access, strategic public positioning, or community-driven advocacy efforts is required.
Experienced in supporting the establishment, modernization, or sustained expansion of an operational organization.
Proficiency in collaborative organizational frameworks that involve multiple stakeholders or interconnected entities is required.
Qualifications
BA/BSc/HND
Experience Required
7 years
