Oversee and execute key operational duties, ensuring all processes align with organizational objectives and compliance standards. Develop and implement strategies to enhance productivity, efficiency, and service quality while fostering a collaborative work environment. Monitor performance metrics, analyze trends, and provide actionable insights to leadership to drive continuous improvement. Supervise a team of professionals, assigning tasks, evaluating progress, and offering professional development opportunities. Maintain open communication channels with stakeholders to ensure alignment and address any operational challenges promptly. Prepare and present detailed reports on departmental performance, financial outcomes, and strategic initiatives to key decision-makers.
Managing the scheduling of meetings and overseeing the coordination of meeting room facilities.
Responsibilities include arranging transportation and lodging for employees, ensuring all travel logistics are efficiently managed to meet organizational needs.
Assist the People & Talent team in planning and executing both internal and external company events and conferences.
Overseeing the supplier database alongside KYC records while ensuring their timely and accurate updates as circumstances require.
Supplier management involves procuring essential office supplies, including stationery, IT equipment, kitchen supplies, and other necessary materials to ensure seamless operational efficiency.
Supervise and oversee the performance of the office assistant and cleaning staff to ensure all tasks are completed efficiently and in accordance with established standards.
Implementing, maintaining, and recommending efficient procedures and administrative systems for office operations are essential responsibilities.
Ensuring that fire, health, and safety policies remain current and that the office adheres to all compliance standards.
Serve as an Executive Assistant to the directors, overseeing their schedules, communications, email correspondence, and travel arrangements with precision and efficiency.
Providing comprehensive support to senior management, specifically directors, by actively participating in meetings and meticulously documenting key discussions, decisions, and action items.
Supporting the HR and finance departments by maintaining accurate and current personnel records and overseeing their management.
Managing incoming and outgoing communications, addressing concerns, and resolving inquiries pertaining to office operations.
Drafting correspondence, presentations, and reports for the lead supervisor as needed.
Ensuring all devices—particularly the projector and its accessories—are returned to the same condition in which they were initially issued.
Maintaining a clean, orderly, and well-organized office environment, as well as coordinating the cleaning schedule as required.
Requirements
A Bachelor’s Degree in Hospitality, Tourism, or a closely related field, or equivalent hands-on experience within the hospitality sector, is required.
Proven work experience spanning a duration of one to two years is required.
Experience
Administrative proficiency is essential, and candidates must demonstrate a strong aptitude for utilizing IT software effectively.
Commercial and financial acumen is essential to excel in this role. Candidates must demonstrate a thorough understanding of market dynamics, economic trends, and financial principles to drive informed decision-making. Proficiency in analyzing financial statements, assessing investment opportunities, and evaluating business performance is required. Strong analytical skills, strategic thinking, and the ability to interpret complex data are critical for success. Additionally, the role demands effective communication to articulate insights and recommendations to stakeholders at all levels. Experience in a commercial or financial environment is preferred, along with a keen awareness of regulatory and industry developments.
Attention to detail is essential, ensuring thoroughness and accuracy in all tasks performed.
Develop and maintain strong collaborative relationships with colleagues, clients, and stakeholders through effective communication and a professional demeanor. Demonstrate empathy, active listening, and emotional intelligence to navigate diverse interactions and resolve conflicts efficiently. Build rapport to foster a positive and productive work environment, ensuring alignment with team objectives and organizational goals. Exhibit adaptability in handling varying personalities and situations while maintaining professionalism under pressure.
Skilled at persuading individuals and groups, fostering alignment with organizational objectives, and driving consensus through compelling arguments and strategic communication. Proven ability to motivate teams, negotiate effectively, and adapt messaging to diverse audiences to achieve desired outcomes.
Demonstrates exceptional proficiency in organization and time management.
The capacity to proactively identify opportunities and drive actions without external prompting is essential.
We welcome applicants who demonstrate adaptability and a results-driven mindset in their professional approach. Candidates should possess the ability to adjust to changing priorities and dynamic work environments while maintaining high productivity and efficiency. This role requires a proactive attitude, strong problem-solving skills, and the capacity to balance multiple tasks without compromising quality or deadlines. Ideal candidates will thrive in collaborative settings and show resilience in meeting evolving demands.
Maintains confidentiality and handles sensitive matters with tact. Exhibits strong interpersonal skills to navigate complex situations diplomatically.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
