Job Purpose
The role involves designing and maintaining network and computer systems, providing technical support to business users, installing and configuring computer systems, and troubleshooting network technology issues to ensure seamless operations.
Oversee and execute a diverse range of critical duties encompassing strategic planning, operational oversight, and cross-functional collaboration to drive organizational success. Lead and mentor teams to ensure alignment with company objectives, fostering a culture of accountability and innovation. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and performance across departments. Analyze key performance indicators to assess progress, identify trends, and recommend data-driven solutions to optimize productivity and profitability. Serve as a primary liaison between senior leadership and employees, facilitating transparent communication and resolving escalated issues. Ensure adherence to legal, regulatory, and industry standards while maintaining a commitment to ethical conduct and corporate governance.
Ensure the Bank’s entire network remains fully operational around the clock, every day of the year, by implementing industry best practices and fostering effective collaboration with technical teams, business units, and external third-party organizations.
The incumbent will be responsible for setting up and customizing software and hardware systems to meet operational needs. This includes performing installations, configuring settings, and ensuring compatibility with existing infrastructure.
Proactively maintain, troubleshoot, and update hardware and software systems to mitigate the risk of downtime and zero-day vulnerabilities before they impact operations.
Diagnose and rectify system failures and outages with urgency, ensuring prompt resolution of technical issues through comprehensive troubleshooting methods.
Responsibilities include implementing the latest system releases and models to ensure optimal functionality and performance.
Maintain continuous internet connectivity and oversee mail servers to facilitate seamless email transmission and receipt, in addition to managing file servers for efficient data storage and administration.
Monitor system performance and compile comprehensive reports on operational metrics.
Ensure the protection of system integrity against breaches and viruses while assisting in risk mitigation strategies, such as implementing backup plans, data safeguards, user security policies, and identity management protocols.
Formulate and implement comprehensive backup and recovery strategies to safeguard critical data and ensure seamless operational continuity in the event of system failures or data loss.
Maintain a comprehensive and up-to-date asset inventory for the data center, ensuring all hardware, software, and network components are accurately documented and tracked.
Oversee the administration and maintenance of network servers and technological infrastructure, ensuring optimal performance and reliability of all systems.
Oversee system performance to ensure adherence to specified requirements and maintain operational integrity through consistent monitoring and upkeep.
Collaborate in the strategic planning, deployment, configuration, and validation of business continuity and disaster recovery systems for the bank to ensure operational resilience and minimal downtime during disruptions.
Collaborate in the onboarding process and oversee the administration of service level agreements with external service providers or vendors.
Deliver specialized technical assistance and solutions for WAN and LAN connectivity, routers, firewalls, security protocols, internal systems, cloud infrastructure, and network architectures.
Provide expertise in Microsoft technologies such as Windows Server and SQL Server to ensure optimal system performance and reliability.
Facilitate the deployment, management, and optimization of virtualization platforms such as VMware and Microsoft solutions to enhance system efficiency and scalability.
Facilitate the implementation and maintenance of remote access systems to ensure seamless connectivity for users.
Oversee system alerts and notifications through remote monitoring and management processes.
Conduct comprehensive evaluations of network infrastructure and perform detailed security audits to identify vulnerabilities and ensure compliance with established protocols and industry standards.
To design and execute robust network security measures, this role involves constructing firewalls, establishing IPsec VPN configurations, integrating cryptographic solutions, and establishing comprehensive IT security policies, procedures, and standards across the bank’s infrastructure.
Assess hardware, software, and peripheral equipment in LAN, WAN, and MAN environments to determine procurement needs.
Proactively identify potential communication and network challenges to develop and execute proactive solutions.
Conduct thorough assessments, appraisals, and ongoing oversight of network infrastructure to guarantee peak operational efficiency.
Implement and maintain robust security measures, including access controls, data backups, and firewall configurations, to safeguard systems and information integrity.
Collaborate with external vendors and support organizations to ensure continuous assistance and upkeep for both hardware and software systems.
Guarantee the prompt and accurate completion of all invoice processing tasks to meet established deadlines.
Daily surveillance of systems must be conducted, with prompt responses to any security or usability issues that arise.
Oversee Proof point administration, manage storage systems, and ensure continuous monitoring to maintain optimal performance and security.
Monitor and document the operational status and effectiveness of replication services connecting primary data centers to disaster recovery sites. Provide detailed reports on performance metrics, ensuring timely identification and resolution of any issues to maintain data consistency and availability.
Oversee the disaster recovery (DR) systems, ensuring their maintenance, configuration, and operational integrity for both primary data center (DC) and DR servers.
Assist in the implementation of system upgrades and deployment of necessary fixes or patches within the infrastructure unit.
Provide support in the execution of system solutions and the implementation of projects to achieve business, operational, and compliance goals.
Conduct follow-up assessments on audit findings, develop and recommend corrective actions, and oversee the effective implementation of remediation or mitigation strategies to resolve identified issues.
Ensure full compliance with all policies and guidelines by aligning their implementation with audit recommendations and applicable requirements.
Oversee adherence to all pertinent bank and regulatory standards throughout the deployment of associated services.
Notify the Head of IT Applications promptly of any identified discrepancies.
Conduct periodic Risk Control Self-Assessments for the unit to ensure ongoing evaluation and compliance.
Key Relationships
This position oversees a team of direct reports, providing leadership, guidance, and mentorship to ensure optimal performance and professional development. Responsibilities include conducting regular performance evaluations, setting clear objectives, and fostering a collaborative work environment that encourages growth and accountability. The role requires strong interpersonal skills, the ability to delegate effectively, and a commitment to supporting team members in achieving both individual and organizational goals.
None
As the face of our organization, this role serves as the primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience. The successful candidate will manage client relationships, identify opportunities for service enhancements, and collaborate with internal teams to deliver tailored solutions that align with customer needs. This position requires strong interpersonal skills, problem-solving abilities, and a customer-centric mindset to foster long-term loyalty and satisfaction. Additionally, the role involves maintaining accurate records of interactions, tracking client feedback, and contributing to the development of strategies that improve overall service quality.
The Bank seeks collaborative professionals across all departments who are dedicated to delivering exceptional service and driving operational excellence. Candidates must demonstrate a strong commitment to teamwork, possess relevant qualifications, and exhibit the ability to meet diverse departmental requirements. Responsibilities include contributing to departmental objectives, maintaining high standards of efficiency, and fostering a supportive work environment. Ideal applicants will bring adaptability, problem-solving skills, and a proactive approach to their roles while aligning with the Bank’s mission and values.
A bachelor’s degree in a relevant field is essential, along with a minimum of three years of professional experience in a comparable role. Proficiency in industry-standard software and tools, as well as strong analytical and problem-solving abilities, is required. Excellent communication and teamwork skills are also necessary. Additionally, prior experience in project management or leadership roles is highly desirable.
A bachelor’s degree in Computer Science or a related IT discipline is required.
Certifications Mandatory: Possession of relevant professional certifications is essential for this position.
Holders of an Advanced Diploma in Telecommunication/Electronics Engineering are sought after for this role, requiring a solid academic background in specialized engineering principles. Candidates must demonstrate proficiency in designing, analyzing, and maintaining telecommunication systems and electronic circuits. Strong problem-solving abilities and a keen attention to detail are essential for troubleshooting complex technical issues. Familiarity with industry-standard software tools and adherence to regulatory compliance standards are also required.
Seasoned professionals holding the Cisco Certified Network Professional (CCNP) credential demonstrate advanced proficiency in designing, implementing, and managing enterprise-level network infrastructures. They possess expertise in routing, switching, and troubleshooting complex network environments, ensuring optimal performance, security, and scalability. This certification validates their ability to optimize network operations, integrate advanced solutions, and align infrastructure with business objectives. CCNP-certified individuals are equipped to lead network projects, mentor junior team members, and collaborate with cross-functional stakeholders to deliver high-performance, resilient network architectures.
A minimum of CCNA certification or an equivalent level of practical experience is required.
Seeking a candidate with a proven track record in the field, accompanied by a robust skill set aligned with the role’s demands. The ideal applicant will possess hands-on experience relevant to the position, ensuring they can immediately contribute to key initiatives. Proficiency in critical tools, methodologies, and industry standards is required, along with the ability to adapt to evolving challenges. Strong analytical, communication, and problem-solving capabilities are essential for success in this dynamic environment.
A minimum of three years of demonstrated experience in a Network Administrator capacity or an equivalent position is required.
Proficiency in system security protocols and data backup and recovery procedures is required.
Proficient in working across multiple operating systems and platforms.
Our ideal candidate demonstrates exceptional resourcefulness and possesses a robust ability to solve complex problems efficiently.
Proven ability to convey information clearly and effectively, both verbally and in writing.
Proficiency in CIS standards is a fundamental requirement.
Proficient in both spoken and written English communication.
High ethical standards, a constructive outlook, a willingness to assist others, strong dedication, proficiency, and drive are essential qualities for this role.
Demonstrated expertise in a System Administrator capacity or an equivalent position is required.
Proficiency in intrusion detection systems, along with data backup and recovery methodologies, is essential.
Proficiency in multiple operating systems and software platforms is required.
Demonstrated proficiency in written communication, capable of crafting reports that are both succinct and well-structured.
A solid grasp of fundamental business principles, methodologies, and operational frameworks is essential to facilitate well-informed decision-making.
Demonstrates exceptional verbal and written communication abilities, along with the capacity to foster productive professional relationships.
Proven ability to efficiently diagnose issues and implement effective change management strategies.
Demonstrates strong proficiency in addressing and resolving issues efficiently, coupled with adept problem-solving capabilities to ensure optimal outcomes.
Demonstrated proficiency in strategic planning, analytical reasoning, and effective communication is essential. Candidates must exhibit strong leadership capabilities, adaptability in dynamic environments, and a commitment to continuous professional development. Proficiency with industry-specific tools and software, along with demonstrated problem-solving skills, is required. Excellent interpersonal skills, teamwork orientation, and the ability to collaborate across departments are critical. Prior experience in a similar role and relevant certifications, where applicable, are preferred.
Demonstrates proficiency in technical skills relevant to the role, including software development, data analysis, system administration, or other specialized areas of expertise. Applies technical knowledge to solve complex problems, optimize processes, and enhance operational efficiency. Maintains awareness of emerging technologies and industry trends to ensure best practices are implemented. Collaborates with cross-functional teams to integrate technical solutions seamlessly. Ensures compliance with security protocols and industry regulations while delivering high-quality technical deliverables.
Professional experience with network appliances, including Fortinet, Huawei, and Cisco, is required.
Proficient in Microsoft Windows Server, Unix/Linux, and AIX Operating Systems, with extensive practical experience and technical expertise.
Proficient in comprehending and analyzing the business needs and objectives of IT operations.
Demonstrates a commitment to ongoing education and staying informed about advancements in technology.
Demonstrates an unwavering dedication to ongoing professional growth through Continuous Professional Development (CPD) initiatives.
Demonstrates strong interpersonal skills, fostering collaboration and effective communication within cross-functional teams. Builds rapport with stakeholders at all organizational levels, ensuring alignment and mutual understanding. Resolves conflicts constructively and adapts communication styles to diverse audiences. Exhibits emotional intelligence in navigating challenging situations while maintaining professionalism and empathy. Serves as a trusted advisor, promoting a positive and inclusive work environment.
Goal-oriented and skilled at recognizing strategic business opportunities to drive growth and innovation.
Develops and sustains professional connections and partnerships to foster collaborative opportunities.
Capable of leading and motivating teams to drive successful outcomes through effective collaboration and influence.
Driven by a relentless commitment to deliver results amidst challenging conditions.
Accomplished at fostering collaborative relationships across varied social environments and team dynamics with professionalism and adaptability.
Maintains exceptional levels of professionalism, integrity, and mutual respect in all interactions and engagements.
Demonstrates strong leadership and management skills, with the capacity to inspire and guide teams toward achieving organizational objectives. Proven ability to delegate responsibilities effectively, foster collaboration, and cultivate a productive work environment. Skilled in strategic planning, decision-making, and motivating employees to perform at their best.
Able to effect decisions across multiple organizational levels.
Demonstrates clear and professional communication skills, ensuring ideas are conveyed with precision and clarity in all interactions.
Qualifications
BA/BSc/HND
Experience Required
3 years
