Kenya Tea Packers Ltd (KET EPA), a distinguished leader in tea blending, packaging, and distribution with over 47 years of excellence, has established itself as a prominent name in both Kenyan and global markets. Renowned for its innovative approach, KET EPA provides tailored branding solutions and contract packaging services while maintaining a premium and diverse product line of more than 50 offerings, including black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and bottled water. To support its ongoing expansion and strategic advancements, the company is seeking highly skilled, motivated, and exceptional professionals to fill the following role.
Purpose of the Job
The ICT Assistant – Network Administration reports directly to the Head of ICT and plays a key role in evaluating information risks while coordinating the remediation of identified vulnerabilities to strengthen IT security and mitigate risks across Kenya Tea Packers. Additionally, this position collaborates with the Database Administrator and Business Intelligence & Reporting teams to ensure seamless ICT system support. The role is also responsible for maintaining secure network connectivity within all Keep offices and safeguarding the integrity and security of company systems.
Oversee and execute key operational duties, ensuring adherence to established protocols and standards. Facilitate the coordination of workflows, manage cross-functional teams, and monitor performance metrics to drive efficiency and productivity. Prepare detailed reports, analyze data trends, and present actionable insights to stakeholders to support strategic decision-making. Collaborate with department heads to align objectives, allocate resources effectively, and foster a culture of continuous improvement. Additionally, ensure compliance with regulatory requirements and company policies while maintaining high levels of accuracy and professionalism in all tasks.
Evaluates connectivity KPIs, including availability, utilization, throughput, and latency to ensure optimal network performance. Additionally, oversees the selection, installation, configuration, and testing of ICT equipment through strategic planning and execution.
Oversee and administer all communications while addressing networking issues by proactively implementing preventive measures for the IT network, systems, and software applications.
Present detailed analyses and actionable recommendations regarding identified vulnerabilities to the Head of ICT to facilitate prompt corrective measures.
Conduct comprehensive vulnerability assessments utilizing established IT security tools and methodologies to identify and document any IT security and risk exposures present across the network, systems, and software applications.
Conducts consultations with users to define precise network specifications, evaluating workflow patterns, data access needs, and security protocols. Develops router administration frameworks by configuring interfaces and implementing routing protocols to meet organizational demands.
Maintains optimal network performance through diligent monitoring, analysis, and performance tuning, while swiftly troubleshooting any network-related issues. Additionally, the role involves escalating unresolved problems to external vendors as necessary.
Secures network integrity by designing, implementing, and overseeing network access protocols, continuous monitoring systems, and rigorous control measures, while ensuring all documentation remains current and accurate.
Conduct routine evaluations of firewall configurations, rules, and logs in collaboration with the Head of Enhance Cyber Defense and Security to establish access privileges, control frameworks, and resource allocations.
Collaborate with the ICT Manager to evaluate and propose enhancements for existing ICT policies, including the Disaster Recovery Plan, the Company’s Technology Infrastructure and Systems strategy, and the Business Continuity Planning (BCP) Standard Operating Procedures.
The incumbent will manage the ICT support helpdesk system by entering, updating, and tracking requests to ensure seamless operations. Additionally, they will deliver prompt, reliable, and ongoing assistance to all users of the information and telecommunication systems, maintaining high standards of service excellence.
Deliver introductory training and technical assistance to users on network access and software application utilization while collaborating with the ICT Manager to ensure accurate and up-to-date documentation of all information systems is maintained.
Collaborate with vendor support representatives to review and revise service level agreements while addressing technical issues related to end-user hardware, software, and network infrastructure such as MPLS, SD-WAN, and internet connectivity.
Ensure that all PCs, laptops, and servers within the domain or network operate on licensed and up-to-date operating systems while maintaining the latest versions of endpoint security software.
Ensure seamless interconnection of all computers with various systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure and operational expenditure budgets.
Execute any additional tasks delegated by the Systems Administrator or the Head of ICT as required.
Key Result Areas:
The following outlines the primary responsibilities and areas of accountability for this position:
Design, implement, and maintain network infrastructure, security frameworks, and technical support systems to ensure optimal performance and safeguard organizational assets.
Conduct comprehensive penetration testing and vulnerability assessments on information systems to identify security weaknesses, evaluate potential threats, and assess system resilience against cyberattacks. Perform detailed analyses of network infrastructures, applications, and configurations to detect vulnerabilities, then document findings, prioritize risks, and provide actionable recommendations for remediation to enhance overall security posture.
Overseeing the ongoing operations related to threat and vulnerability management involves coordinating and directing daily activities to ensure robust security measures are maintained. This role requires vigilant monitoring of emerging risks, promptly addressing identified vulnerabilities, and implementing corrective actions to mitigate potential threats.
Provide technical assistance to end users by addressing and resolving hardware, software, and network-related issues efficiently. Diagnose problems through remote troubleshooting or on-site visits, ensuring minimal disruption to operations. Maintain detailed records of support interactions in the ticketing system, adhering to established service level agreements. Collaborate with team members to escalate complex issues to appropriate specialists when necessary. Stay updated on emerging technologies and product developments to enhance service delivery and support capabilities.
To oversee the installation and deployment of new hardware and software solutions, you will manage the coordination of firmware updates and application upgrades to ensure seamless integration and optimal performance.
Liaise with external partners to address and rectify discrepancies in software and hardware functionality, ensuring minimal disruption to operations.
We are seeking a candidate with a strong background in core competencies essential for this role. The ideal individual must demonstrate proficiency in key technical skills, problem-solving abilities, and effective communication. Additionally, they should possess leadership qualities, adaptability, and a commitment to continuous learning and professional growth. The position requires the ability to collaborate seamlessly within a team environment, manage multiple priorities efficiently, and maintain a high standard of work quality.
Hardware: Deep expertise in computer hardware coupled with a comprehensive understanding of its integration within computing systems and databases. Familiarity with the capabilities and limitations of diverse hardware components is essential.
Demonstrated proficiency in network connectivity principles, integration methodologies, and protocol standards is required.
Proficiency in software development principles, frameworks, and established industry standards is essential.
Operating and Database Systems: Responsibilities include installing, upgrading, and maintaining operating systems and databases, as well as distributing and updating software packages. Additional duties involve tuning systems for optimal performance and continuously monitoring database efficiency to ensure seamless operation.
Demonstrates strong analytical skills by leveraging expertise across diverse technologies to develop practical and efficient solutions to complex challenges.
Proficient in articulating intricate technical details in an accessible manner, ensuring clarity and comprehension for diverse audiences.
Ability to systematically arrange tasks and prioritize responsibilities to meet deadlines and maintain efficiency in a fast-paced environment.
Required competencies include a comprehensive understanding of industry principles, the ability to analyze complex data sets, and proficiency in relevant software tools. Candidates must demonstrate strong problem-solving capabilities, effective communication skills, and the capacity to work collaboratively in team environments. Experience with project management methodologies and prior knowledge of regulatory compliance standards are also essential. Additionally, familiarity with data visualization techniques and the ability to interpret technical documentation are required.
The position requires an individual who demonstrates proficiency in the following essential areas:
A Bachelor’s degree in Computer Science or Information Technology is required for this position.
A minimum of two years of hands-on experience in the field of network administration is required.
Networking and Security Certification: Candidates should possess either a CCNA or CEA certification to qualify for this role.
With a proven track record in practical application, you will bring extensive expertise in network installation and configuration to the role. Your background will include firsthand involvement in deploying, setting up, and optimizing network infrastructure to ensure seamless connectivity and performance. Additionally, you will demonstrate proficiency in troubleshooting, maintaining, and fine-tuning network systems to meet organizational needs.
Skilled in network architecture, protocols, and troubleshooting, with a comprehensive understanding of routing, switching, and security principles. Proficient in configuring and managing network devices such as routers, switches, and firewalls. Capable of designing, implementing, and optimizing network infrastructures to ensure high availability and performance. Strong analytical skills to diagnose and resolve complex network issues efficiently.
Skilled in configuring, installing, and troubleshooting routers to ensure optimal network performance and reliability.
Qualified and motivated candidates are encouraged to submit their application by including a Motivation Letter that clearly specifies the position they are pursuing, along with details of their current and expected compensation, a Curriculum Vitae, and the names and contact information of three professional references. Applications must be sent to jobshag@hcsaffiliatesgroup.com, with the position title included in the subject line of the email. Please note that this employer adheres to equal opportunity employment principles. The submission deadline is Wednesday, June 10, 2026. Only applicants selected for further consideration will receive a response.
Qualifications
BA/BSc/HND
Experience Required
2 years
