Kenya Tea Packers Ltd (KET EPA), our client, stands as the foremost tea blending, packaging, and distribution enterprise, with a distinguished history spanning 47 years in both Kenyan and global markets. Renowned for its innovative approach, KET EPA provides tailored branding solutions and contract packaging services, alongside a premium and diverse product range exceeding 50 offerings. These include black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and bottled water. To support their ongoing expansion and strategic objectives, they are now seeking to appoint exceptional, highly skilled, and dynamic professionals for the following role:
To articulate the core objectives of this role, the position is designed to facilitate and oversee key operational activities, ensuring alignment with organizational goals and strategic initiatives. This encompasses managing cross-functional teams, optimizing workflows, and delivering measurable outcomes that contribute to the company’s growth and efficiency. Additionally, the role involves identifying emerging trends, addressing performance gaps, and fostering a culture of continuous improvement to enhance overall productivity and stakeholder satisfaction.
The ICT Assistant – Network Administration position reports directly to the Head of ICT and is tasked with evaluating information risks while coordinating remediation efforts for identified vulnerabilities related to IT security and risks across Kenya Tea Packers. This role involves collaborating with the Database Administrator, Business Intelligence, and Reporting teams to manage ICT system support. Additionally, the incumbent is responsible for maintaining secure network connectivity both within and between Keep offices, as well as ensuring the integrity and security of all company systems.
Oversee a comprehensive range of duties and responsibilities to ensure operational excellence and strategic alignment, including developing and implementing initiatives that drive business growth and efficiency. Analyze performance metrics and market trends to identify opportunities for improvement and innovation, while managing cross-functional teams to achieve organizational objectives. Collaborate with senior leadership to establish and execute long-term goals, ensuring compliance with industry regulations and internal policies. Serve as a key liaison between departments to facilitate seamless communication and foster a collaborative work environment. Additionally, prepare detailed reports, presentations, and strategic plans to support decision-making processes at all levels of the organization.
Evaluates connectivity KPIs—availability, utilization, throughput, and latency—to ensure optimal network performance. Selects, installs, configures, and tests ICT equipment through meticulous planning and execution.
Monitor and administer all communications while addressing networking issues by proactively implementing preventive measures for the IT network, systems, and software applications.
Present comprehensive findings and recommendations regarding identified vulnerabilities to the Head of ICT for implementation of corrective measures.
Conduct comprehensive vulnerability assessments leveraging established IT security tools and methodologies to identify and document any potential IT security risks or exposures present within the network infrastructure, systems, and software applications.
Establishes network specifications through collaboration with users, evaluating workflow, access, information, and security requirements to develop router administration, including interface configuration and routing protocols.
Maintains optimal network performance through continuous monitoring and analysis, in addition to performance tuning. Troubleshoots network issues as they arise and escalates unresolved problems to external vendors for resolution.
Secures the network infrastructure by implementing robust access protocols, continuously monitoring network activity, enforcing stringent control measures, and conducting thorough evaluations to ensure optimal performance. Maintains precise and up-to-date documentation to support network integrity and compliance with organizational standards.
As part of this role, you will conduct regular assessments of firewall rules, configurations, and logs in collaboration with the Head of Enhanced Cyber Defense to establish access privileges, define control structures, and allocate resources effectively.
The ICT Manager will receive support in evaluating and proposing enhancements to key ICT policies, including the Disaster Recovery Plan, the Company’s Technology Infrastructure and Systems strategy, and Business Continuity Plan (BCP) Standard Operating Procedures.
The incumbent will maintain and update the ICT support helpdesk system while ensuring timely and continuous assistance to all users of information and telecommunication systems. They will deliver efficient, effective, and ongoing support to address user needs and enhance system functionality.
Deliver introductory training and technical assistance to users on network access procedures and software application utilization, while supporting the ICT Manager in the upkeep of documentation for all information systems.
Work with vendor support contacts to review and update SLAs and resolve technical problems with end user hardware software and MPLS/SD-WAN/internet.
Maintain compliance by verifying that all PCs, laptops, and servers within the domain or network operate on licensed and current operating systems, while also ensuring endpoint security solutions remain updated to the latest versions.
Ensure seamless interconnection of all computers with various systems, including associated validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate closely with the Head of ICT to develop and prepare the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute additional tasks and responsibilities as deemed necessary by the Systems Administrator or the Head of ICT.
Key Result Areas:
The following responsibilities define the scope of this role, including key duties and essential requirements.
Design, implement, and maintain robust network infrastructure, security architecture, and technical support systems to ensure optimal performance, reliability, and protection of organizational assets.
Conduct comprehensive penetration testing and vulnerability assessments on information systems to identify security weaknesses and potential threats. Evaluate the effectiveness of security controls and recommend improvements to mitigate risks. Develop detailed reports outlining findings, risks, and remediation strategies for stakeholders. Maintain up-to-date knowledge of emerging threats, attack methodologies, and industry best practices in cybersecurity. Collaborate with IT teams to ensure timely resolution of identified vulnerabilities and enhance overall system security posture.
Overseeing the ongoing operations related to threat and vulnerability management, this role ensures proactive identification, assessment, and mitigation of potential security risks. Responsibilities include monitoring security systems, analyzing emerging threats, and coordinating response efforts to minimize vulnerabilities. The position requires strong analytical skills, expertise in security frameworks, and the ability to collaborate with cross-functional teams to implement effective safeguards. Additionally, the role demands experience with threat intelligence tools and a deep understanding of cybersecurity best practices.
Deliver technical assistance to end users, addressing inquiries and resolving issues pertaining to hardware, software, and system functionalities. Respond to support requests via phone, email, or ticketing systems, ensuring timely resolution of technical challenges. Maintain detailed records of interactions and solutions in the helpdesk system for future reference and trend analysis. Collaborate with senior support staff to escalate complex issues when necessary, ensuring adherence to service-level agreements (SLAs). Stay current with product updates and emerging technologies to provide informed and effective support.
Oversee the installation and deployment of new hardware and software systems. Manage the coordination of firmware updates as well as application and software upgrades.
Collaborate with external vendors to address and rectify software and hardware-related issues efficiently, ensuring minimal disruption to operations.
Demonstrated proficiency in critical core competencies is essential for this role. The ideal candidate will possess robust analytical and problem-solving abilities, enabling them to evaluate complex scenarios and deliver effective solutions. Exceptional communication skills, both written and verbal, are required to articulate ideas clearly and collaborate efficiently across teams. A strong commitment to continuous learning and adaptability in dynamic environments is expected, alongside a keen eye for detail and precision in all tasks. Leadership potential and the capacity to mentor others are highly valued, ensuring cohesive team performance and organizational growth.
Hardware: Demonstrates a comprehensive grasp of computer hardware components and their integration within computing systems and databases. Exhibits a keen awareness of the capabilities and limitations inherent to various hardware configurations.
A solid understanding of network connectivity, integration methods, and communication protocols is required.
Proficiency in software development principles, methodologies, and established standards is required for this role.
Operating and database systems responsibilities include installing, upgrading, and distributing operating systems and software packages, as well as performing database installations and updates. Additionally, the role involves tuning and optimizing performance for operating systems, databases, and their associated software, alongside monitoring system efficiency to ensure seamless operation.
Problem-Solving: Demonstrated capability to leverage a comprehensive understanding of diverse technologies to develop practical and impactful solutions.
Strong interpersonal and verbal communication skills are essential, with the capacity to interpret intricate technical information and convey it clearly to diverse audiences.
Effective organizational skills are essential, enabling the efficient arrangement and prioritization of tasks and resources to meet deadlines and objectives.
Required qualifications include expertise in data analysis, proficiency in statistical software, and strong problem-solving abilities. Candidates must possess excellent communication skills for presenting findings to stakeholders and collaborating across teams. Experience with programming languages such as Python or R is highly desirable, along with a solid understanding of machine learning techniques. Familiarity with data visualization tools like Tableau or Power BI is also necessary. Additionally, the ideal candidate will have a background in mathematics, statistics, or a related field, complemented by a minimum of three years of relevant work experience.
The position requires an individual with a comprehensive skill set.
A Bachelor’s degree in Computer Science or Information Technology is required for this position.
A minimum of two years of hands-on experience in network administration is required.
Network and Security Certification: Candidates must possess either a CCNA, CEA, or an equivalent credential to qualify for this role.
With a proven track record in network setup, configuration, and implementation, you will bring practical expertise to our team. Your background should include direct involvement in deploying and optimizing network infrastructure, ensuring seamless connectivity and performance. Familiarity with industry-standard protocols, hardware deployment, and troubleshooting methodologies is essential to support our operational requirements.
Highly proficient in network infrastructure, protocols, and systems, with a deep understanding of routing, switching, and security principles. Possesses strong troubleshooting capabilities and experience managing both wired and wireless networks. Familiar with industry-standard tools and technologies used for monitoring, configuration, and optimization. Capable of designing, implementing, and maintaining scalable network solutions to meet organizational needs.
Proven expertise in the installation, configuration, and troubleshooting of routers.
Interested applicants who meet the qualifications are encouraged to submit their application by providing a Motivation Letter that specifies the position being applied for and includes current and expected salary details, along with a Curriculum Vitae and the names and contact information of three professional references. Our Client upholds an Equal Opportunity Employment policy. Applications must be received by Wednesday, June 10, 2026. Only candidates selected for further consideration will be notified. Qualified candidates should send their CV to jobshag@hcsaffiliatesgroup.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
